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November 2025 by Cyndi Cavazos
Excellent customer service by James in the drive-thru. He went above and beyond to assist me with my deposit. Kuddos to James for his assistance.
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November 2025 by Daniella smith
It’s unbelievable that a bank like RBFCU would have you wait on hold for about four minutes while they type an email to check if someone is available to talk! An email... really? They can’t just pick up the phone? The woman answering the phone to connect calls was rude, and the person I asked for never even returned my call. Why would I consider taking out a loan with a bank that clearly doesn’t care about its customers?
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November 2025 by Jason D.K.
RBFCU has changed overall and not for the better. This used to be such a great CU, but the past couple of years customer service has taken a nosedive. Good luck getting anyone on the phone. The chat and email reps are clueless. It's time to take my longstanding business with them elsewhere. Corporate greed has taken over a once member-first organization.
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August 2025 by Susan Blumhorst
Extremely prejudice toward elderly. Accusing people of exploitation without proof and causing the elderly an amazing amount of harm by closing their accounts therefore losing their social security and medicare. If you are over 65... do NOT bank here. Any chance they get they accuse anyone that helps you of fraud and exploitation and just close your account without proof or care what that means for you. They also do not have a solution for shut-in's. There are too many better options that are way more helpful for senior and elderly. It is clear... they see you as too risky and just want you to leave. Woodforest and Frost bank are much better options
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June 2025 by W.C
Great service
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March 2025 by Josh Paveglio
Never had issues before but the last several times I’ve tried to use the ATM it won’t take my RBFCU card..
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December 2024 by Ryan C. Adkins (Red)
Great bank such great service.
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December 2024 by William Lee
No lines, fast and quick.
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November 2024 by J
Terrible. There weee only 2 cars in the drive thru and had to wait about 10 mins. Then when the car in front of me finally moved I had to wait another 5-10 mins because the other lane was as ahead of me! 15 mins?! Not acceptable
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August 2024 by Rose Garza
Amazing people they help me to fix the problem. I would recommend coming to the bank and they will help you out and they are friendly.
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June 2024 by lucio cruz
Wonderful all time
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January 2024 by Mario Mora
Most of those who work for this institution always love people and many times they answer the phone for the corporation.
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December 2023 by Joe Brito
I like my bank been a member for like 6 years and so far so good ?
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December 2023 by Jenifer Hawkins
Luv my bank
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November 2023 by Steven Harris
Great customer service!
