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October 2025 by Ramona Garcia
Rated 4-star because my husband or I wanted to call the customer service they're only open till 6:00 customer service.Not like other banks that have 24 hours customer service or till 9pm.Also the bank doesn't open til 9am instead of 730 or 8am.
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October 2025 by Mica W.
The ATM at this bank is always down or out of service. Very inconvenient.
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August 2025 by Andrea Ornelas
Jocelyn was so nice!! She was very helpful with what i needed and the has the best customer service!!
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May 2025 by TexasRobman
Upgrade the ATM at this location! It’s always down or can’t accept cash. Such a bad location for it’s members. Needs upgrading.
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April 2025 by Rosita Arevalo
I appreciated their knowledge and consideration, kindness and information of my new account.
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February 2025 by Saul Roldan
I usually go to bandera point location
I justes needed to deposit two checks and it took more then 5 minutes that longer then usual
This was 2/18/25 at 9:30 am
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February 2024 by Maria Villarreal
It's a good service
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December 2023 by Johan Parra
ATM never works. I have tried multiple times, very disappointing to have to drive to another location.
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December 2023 by Michael Wanamaker
It's a good bank. They have free notary service! That's a plus. And they work with you to help you do anything necessary to get loans
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December 2023 by Eric E
Customer service was no help. They said there was nothing that they could do to help my situation. Banking with them has not been convenient. I suggest banking elsewhere.
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November 2023 by Mary D'Souza
I have a non-profit business account and do not recommend RBFCU. Nice tellers, but so many are not trained and give misinformation one transaction to another. Miscellaneous fees and charges for change to be deposited and difficulties to do administrative work. I do not recommend this bank, especially if you are a business.
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October 2023 by Nikki Martinez
Their atm ate my bank card, went inside and was told there's nothing they can do. How do you not have access to your own atms? They said it was ran by a 3rd company. What kind of sense does that make? Had to reorder a new card that takes almost 2 weeks to come in.
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October 2023 by Thomas Reyes
Been banking with RBFCU for a long time now. Not going anywhere...?
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October 2023 by Todd Rumbach
Always a smile with quick service.
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July 2023 by Martha Reyes Garcia
Their ATM took my bank card and they said there was nothing they can do. How inconvenient to have a machine you have no access to. Then why have them and most importantly how does that help your clients? Total inconvenience for me because I have to order and wait for a new card. Ridiculous to have something available for your customers but you have no control of it Total inconvenience.
