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February 2024 by Ronald D. F.
Sales: I bought my 2015 CMax new from Northside Ford. I was pleased. Last year, I shopped for a new hybrid there. I thought a possible $7500 in tax incentives might be a good time to buy. The only interesting hybrid on the lot was an Escape. The dealership added $7500 to the list price seizing the incentive upfront when I wasn't guaranteed that I would ever see the tax credit. As a result, I'm unlikely to shop for a Ford at this dealer or any other in the near future, although I've been a loyal Ford buyer for years. I like to get ten years out of a car. Fortunately, our CMax has been very reliable. So was our 2005 Escape (We gave it to a friend when it had more than 200,000 miles on it, and last I heard, it was still running well.) Because we are retired, my wife and I got rid of our second car, a Prius, so that the CMax is now our only car. Service: I've always found the Quick Lane at Northside to operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that about the regular service. Because the CMax has had few problems, I haven't dealt with them often. 1. Several years ago, I made an appointment online for a minor problem. When I arrived, I was told making an appointment online didn't mean anything, and it was whoever arrived first. I went elsewhere. 2. I didn't bother to make an appointment when my backup camera started behaving erratically last year. I went to the regular service expecting to have to leave the car overnight (I live within walking distance of the dealership). The technician snapped at me that I would have to leave the car with them for TWO MONTHS before anyone could even look at it. I declined. A month later, I took the car into Quick Lane for an oil change and mentioned the problem to the service writer. He got someone to look at it and gave me a quote of $1100 for replacement. The car had already depreciated to $6000, and so I declined. But I understood that replacing the $300 camera was labor intensive, and so the estimate wasn't unexpected. I also appreciated the Quick Lane department for doing something the regular service would not do. Fortunately, on its own, the camera started working well again. 3. Latest visit. I had a wheel well shield replaced by a nearby independent mechanic. The mechanic had charged nothing for looking to see whether the wheel well shield was damaged, and he had identified a leaking gasket at the timing chain. He declined to replace the gasket because of the complexity of a hybrid and suggested I go to the dealer (who was Northside across the highway from him. I appreciated this independent mechanic's honesty and reasonable price. He has a very high rating on Yelp, and I will return to him for those things he does work on. Because of the fiasco with the backup camera, I checked the dealership's website for appointments for the gasket. From the look of the website, it appeared that they were now taking appointments seriously. I made an appointment for the soonest date I could get on their calendar for the problem I indicated. It was the next week. I already knew how many standard hours to fix the leaking gasket (about 6 hours), and I knew the cost of the gasket $30. Nonetheless, I knew the labor would be expensive. Moreover, I figured even if I had to leave it overnight, my wife and I could get buy without a car for two days. I showed up early for my 7:00 AM appointment. I saw a technician quickly. They took my mileage and wrote up the order. The first surprise arose. I had to agree to a $250 charge for them to look at the timing gear box and diagnose the problem. This was not an estimate to repair the problem. They would not give me that information even though I had indicated that perhaps the timing chain should be replaced while they had the timing gear box open. The diagnosis was non-refundable, but would be rolled into the price if they did the work. Reluctantly, I agreed even though the other mechanic had already diagnosed th
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January 2024 by Michael L.
Beware of Northside Ford advertising a car they have sent to auction. Sounds like the classic bait and switch.
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January 2024 by George S.
Don't go to this dealer for service! We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in house" rental company. Unfortunately they still hadn't gotten to our vehicle 5 days later. At that point we had to pick up the truck because we couldn't afford to pay daily rental fees waiting for them to get to our vehicle. The service department wasn't very concerned about our issue with their scheduling and we were told that it was just the way it was. We called another dealer who will be coming to our house in a few days with their mobile unit.
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January 2024 by Pickers Paradise
Mechanics need to check out vehicles with a test drive before giving them back. I had issues with my brakes after they fixed them. But after 5 minutes of driving it, it corrected itself. But they shouldn't give it back to the customer like that.
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January 2024 by Alejandro C.
Korbie is the only name you need to know when buying here, ask for Korbie C if you want the best in a buying experience
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December 2023 by Justin M.
2019 Expedition was shifting rough, again; the dealership had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximately 35 days in queue to be seen (their policy dictates it must be physically present to be in queue). Everything about the experience took longer than expected. I was told it was #1 in the queue for a week. The repair timeline kept slipping. The service advisor and I recall conversations we had much differently. I do not feel the service advisor was honest, making up narrative that defended their poor service. Getting updates on the vehicle was challenging: text messages were seldom responded to, phone calls were disconnected several times while on hold, and updates were always customer initiated. I have learned through tough experiences what I could have done differently and provide the following advice for anyone currently considering this maintenance department: 1) reconsider this maintenance department, 2) call the Ford help line to get an advocate for your vehicle if you are not getting the service you expect, 3) ask for frequent updates on queue position and repair progress, 4) document all discussions, and 5) take pictures of vehicle before dropping off your vehicle to document condition. Advise for the maintenance department: 1) be straight with your customers, 2) consider a virtual queue so customer vehicles do not sit for so long untouched, 3) improve repair efficiency, and 4) improve customer service with better communication.
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November 2023 by Richelle C.
Avoid this place! I went in with a trade after finding the car I was interested in online. The sales guy pointed to the car, and told me to go check it out. (no key was given) When I went into the show room, he talked to me about numbers in the lobby , no privacy was given to me when talking about the value of my trade in. No effort was given to try and get me into the car I wanted. No respect was given to me, even tho I was respectful and well qualified. After leaving this Ford dealership, I read the reviews and was shocked to learn I wasn't the only customer to feel this way. The customer service I received here was the worst I've ever received.
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November 2023 by Lemuel S.
Went to buy a new King Ranch F-150 and had already picked out the one I wanted. They showed me the wrong truck, the sales person did not know what she was talking about and when I called later to find out why they showed me the wrong truck, the sales manager hung up on me after I caught him telling me the wrong information about the truck I was wanting.
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November 2023 by Diane Haignere
I went there to get a quote about adding comfort riding leaf springs. I even called and never received a return call.
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October 2023 by R2 G.
It's been a good while since I've been involved in a car accident and had a car repair [10+ years], but what stood out like most things since Covid is prices are up and service isn't what it used to be --- bare minimum effort, lackluster customer service. At a bare minimum, I'd expect a walk around inside a covered area away from the cold and rainy weather with the person assigned to you or someone from the shop with at least half-baked communications/customer skills or an interest in representing the establishment and telling you what they've done and maybe some tidbits where they went above and beyond, or why you might want to repeat business with them vs the less expensive shop across the street (Northside Collision Vs Northside Ford Collision).Before showing up, I called and confirmed my car was ready and let them know I was an hour away. I asked if I needed an appointment. They confirmed the car was ready and would let my service advisor know I was on my way. When I showed up at Northside Ford Collision to pick up my car, I told the lady at the front desk who I was, why I was there, and who the POC was who wrote up the estimate. She yelled to the nearby offices to Mike. Mike said he was "on a project" and asked if she could take the payment. After paying her, I asked if that was it. She said yes and gave me the car keys. Luckily the car wasn't too hard to find, it was cold and raining. What a different experience with Northside Ford Collision Repair and Enterprise Rental Car at the Northside Ford Dealership! I drove to the other end of the parking lot to Enterprise where I had left the rental car, and proceeded through the return process with them. What a difference! The young man was welcoming and asked if I was satisfied with the rental car and their service. He also asked if I wanted to accompany him on the walkthrough or preferred to wait inside with a hot courtesy beverage. Afterward, I was informed some fees would be returned to my credit card and encouraged to return should I ever need another rental or should I be in the market for a vehicle. When I got home, I received an offer to provide feedback regarding my experience. That's the type of review I like writing and one you can read about concerning my experience with Enterprise Rental Car next to the Northside Ford Dealership!Bottomline: My parting comment to Northside Ford Collision Management is to contact Noah at Enterprise and learn more about what customer service should be or to send their employees to a similar training program. There's more to earning business than slapping parts and paint on a car or giving/collecting rental car keys. It doesn't take an MBA to know that a big part of [repeat] business is customer relations.
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October 2023 by Casey C.
Avoid this place! Horrible customer service. Booked an appointment a month out for my transmission just to book another appointment?? No help here.
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October 2023 by Anna N.
Been working with Northside Ford for over 15 years because of their excellent customer service, building relationships with their clients, and always problem-solving! Ask for Gary or Christian at the service center.
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October 2023 by Chris M.
Where to start??1. 2021 I purchased my used 2020 F-150. That experience was a very dealership experience. Nothing special. Had to fight for a "fair" price vs. being offered that to begin with. So no unless your cash in hand try someone else. 2. My truck went to the body shop in 2022. Where it took much longer than needed. Now the issue was out of my advisors scope. They clearly didn't have a follow up for when an employee is not capable of coming to work. So it sat without notification for a month. All aside that is certainly in the past the work in the end seems fine. However just last month I get a nail in the tire the body shop replaced with a "new" tire only to find out the tire they installed and charged the insurance was 6 years old. Which means that no one could legally patch this tire. The realization that they knowingly put a 6 year old tire on my vehicle is a clear indication they do not have the capacity to serve customers safely. 3. Technical service bulletin- Light blue smoke at cold crank. My truck began experiencing this issue. So I took it back to try their service department. 3 weeks later I go to pick up the truck. They replaced the oil return tube for the turbo which is in the TSB and find when I drive off the mechanic left a critical tube off my turbo. Turned around and they provided a more educated mechanic to replace. They also replaced my catalytic converter. Only to notice a small exhaust leak at the joint where they installed the exhaust tubes to the header pipes. Am I taking it back? No. Why? I cannot be without my truck and they clearly lack quality and supervision. If you see #2 and #3 both should have been reviewed by the manager of the department the work should have been checked by the lead mechanic. Not pushed out. Northside Auto group will not be a choice for future vehicle purchases nor service. I will not endorse them or provide positive feedback. No one should receive this level of service from beginning to end. Ford Motor company will be advised of this dealers reputation to their name as well. Don't go here. There are way better options.
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October 2023 by Sam P.
This place has never been good but it's now exceptionally bad! My company car was towed in for a dead battery - two had a half weeks later they still had not even bothered to look at it while I was stuck in a rental for what is a simple fix! Every time I called I got some bored, bumbling service advisor tell me he did not know what was going on even though he was my 'assigned' advisor!Finally after a few calls from my company they finally got around to checking it and it was indeed just a battery! I got my car back and it was so filthy dirty it was near impossible to see out if it and Enterprise Rent A Car offered to run it though their car wash! It was also dirty inside and the tires were all suddenly remarkably under inflated.Only good thing is this is a work car and hopefully they switch it out soon so I don't have to bother with Ford again!
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October 2023 by Tasha S.
Warning: DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE! We did not have a good experience at all. Our truck has been in the shop for over a month. We received a text that our truck was ready to be picked up. Showed up at 9:30am, checked out and paid the bill by 9:55am. We waited for 30 minutes for them to bring us the truck. The porter finally came to let us know he is having a hard time finding the truck because the tech didn't write down the location. I will say the porter was very nice and helpful. As we continued to wait, the women sitting outside came and asked us what we were waiting for. We told her we have been waiting over 30 minutes for them to bring us the truck. She then told us no we have not been waiting there for 30 minutes. Since she did not believe the customer, we pulled out the receipt from when we just paid the bill showing it's been well over 30 minutes. She then asked us to be patient with the porter because he is the only one and "kind of old". The porter finally brought the truck and explained the battery was dead and they had to jump start it. Why would the battery be dead when that was not the issue it was brought in for? We then asked the service advisor and he explained the battery does that when it sits for a long time. When we asked why did they not disconnect the battery knowing it was going to sit there for over a month, he responded, oh yea the tech should have done that. But your battery will be fine. If not, I'm sure you have a warranty on it. So now I'm at home with a dead battery. These people do not care. Everyone we talked to had an excuse and wanted to just to leave. I would hope someone from management sees this and reaches out to us. DO NOT TAKE YOUR VEHICLE HERE!
