-
March 2024 by Norma Jones
They were very busy that day , overbooked appts. Every appt was an hour to an hour & a half behind schedule. With only 2 phlebotomy techs available they had A very hard time keeping up, but did their best even without a lunch break. Other than being under staffed I am happy to keep coming to the Hardy Oak Quest.
-
March 2024 by Zuly Rosa
Make sure you make an appointment, the " Stand by-List" is a Scam.
-
March 2024 by LaJana Yalowsky
I truly hate leaving this type of review. But…I waited almost an hour before being taken back… the waiting area was too full people were standing up all over the place! STOP overbooking!! It was ridiculous to wait that long… if my mother had not been with me also getting bloodwork I would have left! I also HATE that you cannot speak to a human being when scheduling… i think I may move the two of us to Stric .
-
March 2024 by Jason
The staff was very friendly and extremely helpful. They deserve a raise!
-
March 2024 by R H
Quest won’t tell you ( happened to both me and my spouse there) what you’re signing electronically right before your blood draw for Medicare customers is an ABN. So when Medicare denies coverage you as the patient is stuck with a huge lab bill ten times the amount Quest accepts from Medicare. Never sign an ABN at Quest, unless you want a huge unexpected bill from Quest. Also, Medicare requires Quest to give a printed copy of the ABN to the patient as the patient leaves, EVEN IF the patient signed the ABN electronically. Quest failed to give a printed ABN to my spouse, yet is still billing her. Quest is very deceptive and not transparent at all regarding their predatory billing in my experience and opinion. I spoke to Medicare customer service about this and they confirmed ( off the record) that they have far more complaints regarding Quest than LabCorp. I know where I’m going next time I need labs. Forewarned is for armed.
-
February 2024 by Great Goen
Horrible. One of the worst labs I have ever been to in San Antonio. Was 1st in line at 7:24AM and others showed up 20 min later. The 2nd person did not have an appt. They took the 2nd person and 6 others before me and I waited 1.5 hrs. There is no front desk worker anymore and just a kiosk to login. The kiosk is very hard to navigate and not user friendly at all. I had to complain to a lab technician to get taken back. They were not friendly or fast.
-
February 2024 by Esmeralda Cordova
Do not go here, worst place ever. Rude people and no good customer service. I took my toddler in for blood work, one person insert the needle and I guess the second person didnt find the vein either so she moved the needed side to side. My son started to cry and they were telling him to quiet down. They said your son moved so thats why she was moving the needed. My toddler refused to have them try the other hand, I agreed. They were so in a rush to leave for the day too, rushing things and not doing them correctly. We will be going to another location, but now is going to be worst for my toddler since he had a bad experience with two people that didn't know what they were doing or atleast how to draw blood from a toddler.
-
February 2024 by Vik
Whats the point of the appointment if they never see you on time?
-
January 2024 by shelly works
Very fast!Sarah was awesome! Very thorough and didn't even feel her do the draw. She was friendly and very efficient.
-
September 2023 by mcut1217
Quest Diagnostics has terrible customer service. I called last week and was told no appointment necessary to pickup equipment. I arrive at the Sonterra location and they are closed during their regular hours. I arrive at the Hardy Oak location and they were very rude to me! The iPad in the waiting room said it would take 2.5 hours to speak with somebody so I knocked on the window because they told me last week no appointment was needed. Maybe it was a bad idea to replace a human with an iPad for when people have questions or need to just pickup equipment.
-
July 2023 by Shawn Mendoza
My provider sent lab requests on Monday. I haven't been able to make an appointment because website is down and gives error message when I try. No one is at the front desk. Signed in as a walkin. Not sure if that even works. When you call their number it just takes you in a loop. Tryed to do the automated appointment by phone and same problem. Been sitting in waiting room for an hour so far and no help yet.
-
July 2023 by Etta Composti
Judging from the mixed reviews, I suppose service can be spotty. However, I had a pleasant, quick, and seamless experience. I booked an appointment online, which did take a little extra effort because I had to create an account, but after that everything went smoothly & efficiently. I showed up a few minutes early for my appointment, arriving to a nearly full waiting room, sure that I would be in for a wait. The check-in process was quick & easy using this little kiosk thing that scans your ID & insurance card. Then, lo & behold, my name was called—right at my appointment time! The phlebotomist Lisbeth was very amiable & efficient, so I was out of there in less than 10 minutes. What could be better? I plan to follow the same winning strategy for my next laboratory follow up in three months. One pro tip: the lab is in the Atrium professional building, whose entrance is on the left side of the hospital’s lobby area.
-
July 2023 by Martha L
Amazing nurse !I brought my mom for labs, she is 88 and it is hard to draw blood on her old veins.Well ... to our delight a wonderful person took care of her. Very profesional and experienced. My mom had No Pain !!!Bobby was the flobotomist that took care of her. THANK YOU and Kudos for a good job!!!
-
July 2023 by Jacob Tyree
Very inconvenient there literally is no one that works in the front. I checked in earlier today for a drug screening and waited 30 minutes only to be told to come back 1-4pm. No one greets you at all? Employees in back playing on phones
-
April 2023 by Merilyn G.
Regarding your office at 18707 Hardy Oaks Blvd, San Antonio, TX 78258: I have never been there even once when the staff wasn't astonishingly rude. Smug. Condescending. Unwilling to be helpful to its clients. Turning them away if they were walk-ins -- including me. Its location was very convenient; otherwise, I would never have been a repeat customer. Your online services are so not user-friendly, I one day went out of my way to go in person to the office to set up an appointment. While there, the female employee informed me that if they had been at all busy she would never have helped me. (I was the only one there. One man left as I entered.) After coming out of the back room, two ladies were in the waiting room. One of them had walked in for a lab test. She explained to the woman who had helped me that she had come on another day when she had an appointment, but no one ever called her in. She stated she arrived before her appointment time. In the meantime, a man with a nearly bald head and was thin came out from the back room and joined in the conversation. He was so smug and condescending. He said they would have called her in if she had been there at the time of her appointment. He said obviously she was not on time. He and his coworker both informed her they would not help her. She pointed out they weren't busy. The man said they were very busy and had no time for her. "We assist people who are on time for their appointments," he said scornfully. The woman left furious, swearing. The female Quest employee apologized to me and the other woman standing by that we had to hear that swearing. I refrained from saying the swearing was sweet music compared to the vomit they had spit out. That office needs to be closed, the employees fired, and the premises fumigated! I can't think you have ever read the scathing reviews that office has received. They support my viewpoint completely. If I had not witnessed that scene, I still would never return there. Those employees are toxic. I hope I am never forced to do business with Quest again, and I will certainly never recommend it. I find Quest difficult to do business with, with or without its rude employees.
