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“Saw other reviews in the area for postal passport services and was scared because of how bad the reviews were, went downtown early morning and had a great smooth experience. They treat you how you treat them so be kind (:”
“I have to go to pick up my mail from the post office since I don’t have a mailbox for over 4 months now. Is so annoying but they are very friendly and helpful every time I go”
“In a span of 22 years, of all the various Post Office locations I’ve been to in San Antonio, this one on Broadway 78209 stands out in customer service. Even when the customer line gets long the clerks, to be specific David and Marco, who I personally find excel in their service, are professional, efficient, always very polite and kind (a rare service quality to be found at the USPS customer locations), giving each customer -regardless of their ethnicity and/or language barrier- a respectful and professional assistance and treatment. Unquestionably my favorite location in this city.”
“I’ve consistently had a very good experience here, and have found the employees to be courteous and professional. Once there was a snafu with an overseas package not being delivered to me due to an incorrectly written address. Instead of sending the package back to the sender, the workers at this USPS location quickly tracked down my package and delivered it to me later that same day. I really appreciated that. On another occasion, they took care in hand processing my wedding invitations, all of which ended up being delivered without issue. Thanks USPS! :)”
“I can’t share what a weight that has been lifted! Esme was communicative & punctual! She came in & helped my daughter get her room back organized and helped her create systems. I don’t know how she did it I thought she’d run when she went in there ??. But she had a plan & executed on sight! I will definitely use her expertise in the future”
“Have]d a salesman come to the door for Internet and phones. Just changed to ATT but changing again to Spectrum.Robert spent quality time getting us set up as I work from home.A+++ service.Thanks for sending great people out, we really enjoyed having Robert assist us.⭐ ⭐ ⭐ ⭐ ⭐”
“This post office isn't the closest to my house, but I come here because the service is always good. Even when the staff is super busy (like today), they're very helpful & I appreciate them for that.”
“All employees are very very attentive here, going above expectations ensuring everything's safely getting where it's going. It's the genuine care that makes me happy with all services being done at this location. Round of applause too all. ⭐⭐⭐⭐⭐”
“Been going to this post office for more than 20 year always had a great experience with the staff very professional, under staff but still very patient with customer’s,”
“The employees here are very patient and helpful. It's hard to deal with the public and people tend to complain if you don't do what they want you do. Overall they provide an awesome service. I go all the time to ship from eBay. I know that people that complain never tell the full story. Anyways, the staff here has always done what they're supposed to and always with a smile. Thank you! I appreciate you.”
“not sure why people are giving this place negative reviews. it is very clean and staff has been helpful. this has been my go-to post office location for 3 years.”
“I usually don’t leave reviews for public institutions but I had a great experience getting my passport renewed here. Everyone was patient, efficient, helpful and friendly. I had to wait about an hour to get my passport renewed but that was expected since I didn’t make an appointment.”
“This 5 star review is not for the post office, it’s for Jose. Hang out in here for more than a couple of minutes & you’ll realize Jose is the man that everyone comes to when they don’t know something. Idk about the rest of this place but you can tell Jose is a work horse & a good dude. Love to buy you a beer sometime man!”
“Being new to Stone Oak, I was a little weary of going to Post Office due to the reviews. I decided to give it a try and I’m glad I did! The staff welcomed everyone who entered. They were nice, apologetic of the wait, and very professional.”
“This location is great and super convenient. The employees are very friendly and helpful. I wish the hours at this location were longer and/or that they would add a package drop off kiosk because I often am not able to go during the short open hours (currently 10 am-1pm). If my package is larger than 4x4 it doesn't fit in the drop chute. I think that would increase the business here as well.”
“Stumbled upon this gem USPS while looking up USPS in the vicinity due to my occasional long and arduous work schedules.
Initially I was in doubt, thinking that there is no way a USPS is open until 22:00 or on both Saturdays and Sundays but I really needed to mail my shipment on time so I drove here to check it out. As I arrived, I realized that the rumors are true! They are not only open until 22:00 and are open on weekends as well.
I’d especially like to recommend Gregory, who was the friendly, efficient and accommodating USPS agent who helped me out. It is rare to see someone who is optimistic, efficient and happy when working this late. Bravo, Greg!
Because of the Greg, friendly and efficient staff members, plus the convenient opening hours including evening and weekends, I will definitely be coming back to this particular USPS in the future even if I had to drive much further. Keep up the amazing work, Greg and USPS SAT John Saunders!”
“Dwayne was such a morning delight! I went in with a lot of letters and he was very welcoming and upbeat while processing my cert.letters. While still managing and addressing his line that was building behind me. His team mates, Dominick and another gentleman, also jumped in to help out with the line. Such great team work and personalities! Thank you. ?”
“Was recommended by other USPS locations to use this locations finger print machine, the gentleman behind the counter was very professional and helpful with any and all questions 10/10 Service!”
“I was there for the first time today. It was a very convenient location to drop off a package. The Post Office is located inside the Florist. The lady behind the counter was welcoming knowing I just relocated to this area.”
“Walk in passport - Mike was very helpful in getting my passport application processed. This isn't my usual location, but I've been here a few times and the staff are always personalable, patient, and kind to customers. Definitely has a homey feel.”
“I would like to sincerely thank George for his outstanding assistance and professionalism. Due to an oversight on my part, I failed to confirm my passport appointment, and George went out of his way to help me regardless. His warm smile, calm demeanor, and willingness to assist turned a stressful situation into a positive experience. I am deeply grateful for his kindness and support. Thank you, George—you truly made a difference”
“Fast and friendly customer service. Long line I was in line maybe 2 minutes. Guy at the counter noticed i was looking around for a marker to write the address info on a bubble envelope and motioned over to me all while helping customers. I prefer this post office over the one by Valley High”
“I had an excellent experience with customer service. The line was small, and the staff were very patient. They explained to me the cheapest way to send my mail. I also want to commend Iris, who works at the front desk. One customer was quite rude, but Iris handled the situation with professionalism and composure. She finished assisting the difficult customer very well, and I want to give her kudos for her outstanding service.”
“My experience was great Mrs.Angela was quick even made myself copies when send documents for my husbands passport. Saved me money and was super sweet during the process.”
“I've had to visit this annex twice so far concerning packages related to my mother's passing. The staff has been very polite and helpful.On a side note, i have noticed that postal workers here are far more happier and better at the customer service aspect of their jobs than those in Albuquerque.You all must treat them right for them to so jovial! Postal workers deserve our respect. So don't forget to say 'hi' once in a while to your local postal carrier.”
“This location does not have a customer service window. I know that when I ring that buzzer I am interfering with their regular job duties, and I try to be courteous and kind to the person that opens the window to help me. I have always been very satisfied with the service I have received.Believe me, it's not their fault that our packages sometimes don't get to us, and they would prefer that it did. Just remember that you catch more flies with honey than with vinegar.”
“Not sure why so many bad reviews. Ladies here were really nice and professional. Answered any questions I had as a new resident here needing to pick up mail box keys.”
“Every time I have come here I have had great service. The staff are very friendly and helpful. I know that USPS gets a bad rap typically so I want to let this location know that I appreciate them!”
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“This was my first time shipping a item and the postal workers here were very friendly and talked me through the process and addressed all my questions and concerns 10 out of 10 customer service!!!”