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October 2024 by Bilal Iqbal
The rental already had stains and stuff and they blamed me and charged me $125 , like seriously bro
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July 2024 by J Simen
I do not see the point of the car reservation if at pickup time the car is not available and you need to.wait or get a different car.
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July 2024 by Kaitlyn
Long wait with a baby even though we put our flight info online when we rented. Will not rent here again.
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April 2024 by Steve Lake
Nice car, Mazda CX5, no problems getting or returning car. Visited family near San Antonio and hung out at the RiverWalk.
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April 2024 by Rachel Friant
We were very skeptical before traveling in for the 2024 eclipse based on the recent reviews. However our experience was perfect. Check in was seamless with no more than a 10 minute line (Sunday ~12pm). They had the car of our exact choosing ready with no issues and it was clean. The rate for pre-purchasing the gas was competitive for the area. The best part was the check in counter was accessible directly from the baggage claim without much navigation needed and without having to leave the building. If we are ever back in SATX we will be happy to use this service again!
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April 2024 by Kim Fish
If I could leave a negative star, I would. —and if you want to rent a car; go elsewhere!! We flew in from Seattle with a CONFIRMED RESERVATION. Upon our arrival Payless did not have a car available for our use!!?? …on a CONFIRMED RESERVATION?? Angry, frustrated and out of luck at Payless’ egregious business practices.
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March 2024 by Shane Davis
Not good and extremely bad customer service
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March 2024 by David Rogers
It was a very easy rental process. Their prices beat all of the other rental companies and I was extremely satisfied with the vehicle that they put me in. It was very clean and maintained.
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March 2024 by Anna Valle
Not too much of wait and great service . Vehicle was great.
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February 2024 by mark benavides
Alongside with ease, there was a comforting and welcoming atmosphere at the counter. Egressing with the rental was 60 seconds tops.
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January 2024 by Scott Hossack
When I picked up the car, the tank was 60% full. They screwed me out of $25 in gas.
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January 2024 by Ashley Facio
Overall the experience was easy & busy the car was filthy & had zero windshield wiper fluid. There was bird poop ALL over the entire car.
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January 2024 by LeRoi
I arrived in San Antonio, Texas Monday, January 15th. My flight was late, but I was told that plenty of cars were available due to very cold weather. I drove the Honda CR-V for for two days, but then all of the warning lights in the car went off repeatedly. I was afraid to drive it for this reason. I returned it to the airport. I had been told that if I wanted to exchange cars not to drive in to the return area across the parking lot spikes. Instead, I was instructed to park the car outside the exit booth. I drove all around the 5th floor of the San Antonio car return lot twice but was unable to locate this booth.I parked the car and walked in the cold to try to find the Passport booth in the parking lot. I explained the problem with the Honda and requested either a Japanese or Korean SUV.I am certain that plenty of them were available but all they would give me was a Ford Edge which was a basic, unpleasant car to drive. I was unable to relocate the Honda even after much walking. Fortunately, passport employee helped me find it.This whole experience was very frustrating! First, to be given a defective car that had been in service since 2019, I believe, and then not to be given a Japanese or Korean vehicle as I requested. I wasted time, energy, and maybe health (I developed a chest cold that evening) because of this experience. You need to do a better job of routinely servicing your cars, and you need to have a more customer friendly policy about supplying them with cars they reserve and request. I will certainly remember this experience the next time I have occasion to rent a car.
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January 2024 by eye 4beauty
Made a reservation online. It took us a while to find this place, let me tell you. It wasn't clear how to get there. If you're in the airport, off a flight then yea you'll find it but if you're someone coming from "the outside" you'll have a hard time. It's in the 3rd floor inside the glass doors. Someone told us to go upstairs while remaining outside. ??♀️
Anyways, we found it. The line was long. We get to the counter, find out they don't take debit. (I've been to other places that do take debit for rentals) Luckily my friend stepped in and helped me out. The agent had to cancel my reservation, make a new one under my friends name and then I finally got a car. The whole ordeal took about an hour and 15. From looking for the place, standing in line and getting the vehicle.
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December 2023 by Angela Arredondo
Easy process price was great & staff was very friendly. I received the exact make and model car I was given online un like other car rental places where they don’t give you what they tell you you’re going to get online. I was very pleased with everything!
