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September 2024 by Marie B
Awesome customer service.
Thank you Patrick for going above and beyond installing my new battery
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August 2024 by Joe Vargas
When I ask question, they always help me to use the right tools, or they'll always give me the right part.
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August 2024 by Albumhunt
Very helpful staff, thank you!
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July 2024 by Nick Sibrian
Thanks Joel, the store Manager, always happy with a great attitude, helped me out find a OE Fit Wiper for the little Honda Fit and even installed it before the rain started, without even asking if I needed the help! That’s some good customer service if you ask me!! I come here a bit often so it’s great to know I can count on good prices and good service. ??
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July 2024 by Alejandro Lopez
I also went to this place to scan the car but it was not possible
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June 2024 by hacene benchikha
Atempted to return an unused battery charger purchased one day prior. Assistant store manager Kenneth refused to accept the return. Avoid this store as their policies are not customer friendly.
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June 2024 by D S
Madison & Kevin along with the front staff are amazing, I had a horrible sudden issue happen with my car and was in and out of the store the entire day and every time I came in she was insanely helpful, polite and informative! I didn’t catch the other staff name but everyone was so polite!!
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May 2024 by Ali Khan
Excellent customer service from Kevin each and every time .. I specifically come in when Kevin’s around ..
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March 2024 by richard c
Stopped by this location 3/15/24 at 6:30 to pickup some additive. As I waited there were two employees behind the counter. One was doing nothing and the other was having a conversation with another fellow employee. I was waiting to pay for the product and one employee just left to go to the back. The other one finished his conversation and then just piddled around before he came to charge me. Poor customer service.
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March 2024 by Michael P. Angus
Claire (I think her name was?) is the local "detailer" expert but we were also able to talk about cars, car maintenance, etc. since the store was slow. She helped me look at my cabin filter and how to get to it and had a ton of knowledge on cleaning products. I loved the energy and commitment to quality chemicals. Will be here again next time I'm needing car help!!!
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March 2024 by Thomas O'Brien
Fast, courteous service
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March 2024 by Chris Levy
Went in because my wifes truck was having issues my engine light was on and it was having a hard time starting sometimes. Ken was super helpful came out checked everthing out turns out the light was a just loose gas cap, bit after seeing the battery and started tested good I was really worried the hard starting was something really major. Ken took the time to look over my car and found that a cable had come looose between thw battery and starter he tightened the nut that held the cable and now her truck starts right up Ken explained that a loose connection like that can cause the intermittent issues I was having. Thank you Ken for everyrhing you took the time to make sure everthing was safe and dependable for my wife now I feel comfortable that she wont get stranded somewhere because the truck wont start again thank you so much.
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March 2024 by Micah Flowers
To whom it may concern,I am writing to file a formal complaint regarding an incident that occurred during a recent visit to your establishment. On March 2nd, 2024, I had an interaction with one of your employees, Kenneth at your Bulverde Rd location.During the process of returning merchandise, I was met with unprofessional behavior from Kenneth. Not only was their demeanor dismissive and hostile, but they also accused me of altering the merchandise being returned. This accusation is unfounded and highly offensive.I expect a higher standard of customer service from your staff, and such baseless accusations are unacceptable. I trust that you will investigate this matter thoroughly and take appropriate action to address the behavior of Kenneth to ensure that other customers are not subjected to similar treatment in the future.I appreciate your attention to this matter and expect a prompt resolution.Sincerely,Micah F.
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March 2024 by Rebecca Ruth Henderson
I’m a single mom and know very little about parts, warranty & mechanical issues… I was actually nervous about possibly being taken advantage of because of my lack of knowledge & experience… I was recommended from a friend a mobile mechanic to purchase my part here and had the privilege of receiving the most amazing respectful service from David at the Bulverde location… he listened to my concerns and answered all my questions!
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March 2024 by Mom Google Account
My car was leaking oil and Madison took great care of us. She helped me find the right oil for my car and even put it in for me! She was also very sweet and patient with my 9 year old son who was asking a million questions throughout our encounter. Thanks so much to Madison and O’Reilly!
