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June 2024 by Daniel DeLeon
Worst service ever.
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May 2024 by Crini
Worse customer service ever. Both printers down and the person working is trying to win the slow motion contest. The solution from manager is to maybe go to another store. I won't come back here again for sure
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April 2024 by Sharon Hillmeyer
Excellent customer service.
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March 2024 by Kelly Glass
I placed a print order on Thursday for guaranteed pickup by Friday at 5pm for documents that I needed for a presentation Saturday morning. I called at 7pm on Friday when I was on my way to pickup the flyers to make sure they were ready because I never received the text/email that they were ready. The guy on the phone said that if I didn’t receive the notice then they weren’t going to be printed. I explained that I needed them the next morning for a presentation starting at 10am, he very apathetically said they open at 9 and I could come then to get my order. When I asked why they weren’t done by the confirmation time, he said we are short staffed and don’t have anyone who knows how to print. His attitude was crazy, he acted like I was a nuisance for asking about it. So 9am the next day comes, as I’m on my way to my meeting hoping I can get my presentation documents, and I call, and I am greeted with an even ruder employee, who again just says, yea, we won’t be printing anything, no one here knows how to print. I asked, then why wasn’t I called when you guys had my order yesterday with a 5pm pickup and you knew you had no one to print it so that I could figure out another option. With so much attitude he said we don’t have anyone here to call you. Taking payment and orders and then just completely ignoring them with no regard to the fact that customers are relying on your for their business needs is unbelievably frustrating. But the way the employees handled the issue was awful. I’ve been using the print services here for years, but recently I’ve been running into this issue more and more and can no longer do business here.
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March 2024 by Marcelo E. Lopez A.
It's best to buy things online and just pick up.
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March 2024 by Deborah Egger
Great customer service in helping me replace my printer by Robert and Dylan. They don’t try to sell you the most expensive item. Explained the plus and minus of various printers. Very knowledgeable. Great location. Staff always helpful.
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March 2024 by Judy L.
Erroneous charge for Business Select. I've been on Customer Service HOLD on the phone for 45 minutes.
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March 2024 by Ephraim F.
Employees not knowledgibible, uncertain how to handle simple electronic tasks; often older men who have to be taught how to do what they should do. Delayed my assignment to bring up a document until it was too late for me to use that document. They are a mess; short-staved all the time; apparently low employee satisfaction. Horrible!
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February 2024 by Vincenzo I.
Prices (specials) very good but GM Robert has incredible customer service skills, very professional and made this shopping experience great!
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February 2024 by Rana Alnajjar
Even one star is too much. They have the worst customer service. I stopped by to customize a front sign for my sun graduation 3 days ago, and I told them that I need it maximum by Friday because I have a party tomorrow. First of all, I asked them can you do like that, and they said YES. So I gave them all the information they needed, including my phone number and my email.Today, which is the post supposed to be ready to pick up, they told me that I have to go to certain websites to create the post, and they tried to call me. OK , why didn't they send me an email about that. I have no time to find ALTERNATIVE.
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January 2024 by Ken Martin
Purchased ink for my printer and was told I got a discount due to a coupon that was available. Instead, I was charged an extra $10 as a contribution to a school. When I pointed this out the clerk tried unsuccessfully to undo it. When he was unable he called for a manager for assistance. The manager reversed the transaction, gave me my discount and gave me even more off my purchase. He was very kind and helpful and apologized for the error and thanked me for my patience.
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January 2024 by Nicole Wentling
While the store itself needs some updating, the people that work here were the best! Very helpful and friendly. And OD usually has exactly what I am looking for.
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January 2024 by Lois Gagne
Always find what I need at Office Depot- and at a great price!
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January 2024 by Cathy Ulmer
Great customer service!
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January 2024 by Brandie Baros
Thank you Nick for making my project come to life! I couldn’t have done this without you.
