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October 2024 by Robert Santos
Bought my wife a Licoln Aviator here for her birthday and let me tell you, this experience was great. I worked in car dealerships for 25 years so i know the process. Honestly was not looking forward to it again (we've bought multiple cars from dealerships before). To my surprise everything was done quickly and professionally. The sales people were very knowledgeable and helpful. Gio and Emannuel were ready to answer any question we had. Their assistant Hannah was extremely helpful with a minor issue we had. She was very helpful and had quick results. The facility itself is top of the line. Beautiful place and everyone was so friendly. I would recommend anyone looking for a vehicle to come look here. You will not regret it. Update: No issues with sales deptartment but stay away from service dept! So i took our newly purchased Aviator in for a couple recalls, check engine light on and couple other minor repairs. So we go to pick up our car six weeks (yes six weeks) later and half the concerns are still present. Hitch cover missing (after they said they fixed it, kept coming loose), trim panels in rear warped, panel on outside of passenger door coming off (this happened while we were there to be honest). Back in the loaner we go, car stays there. A weeklater we're told its ready for pickup. Mind you its been in the shop longer than we've actually had it, but ok. Pick it up and everything looks good. Not less than a week later and check engine light comes back on and engine is hesitating. Call and I am told Nov 4th to take it in and get a loaner or if we can figure out how to get by without a car, drop it off sooner. Seriously??? I have called the service writer, tried to get ahold of the service manager and even chatted online all for not. Can not get anybody to call me back or address my concern. Can not express how disappointed I am. I would not expect such lack of concern for a customer (especially a new customer). So i am left exploring my options and trying to figure out what to do. Pay for a rental? Wait till Nov 4th and hope it's ok till then? Go somewhere else? Thanks Dominion for totally bursting my bubble about what the Lincoln experience is all about.**** Update to the Update: After i updated this review Esther i believe reached and got my wife's car scheduled in the next week with a loaner available. The car was fixed within a week (not related to previous repair). I appreciate the effort put out and the promptness of it getting handled. Not sure where the miscommunication was when we originally called but glad it got handled quickly. If it wasn't for that mess up i'd go back to 5 stars. Going to definitely give them another chance.
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October 2024 by Megan Marin
I had an excellent experience working with Gio on the purchase of my new Lincoln Navigator L. Gio was relentless in his efforts to find the exact vehicle I wanted, and his communication throughout the process was outstanding. He was always available, professional, and ensured every detail was handled smoothly. Even after the sale, Gio followed up to make sure I was satisfied with everything. I truly appreciate his dedication and would definitely purchase from him again. Highly recommend Gio for anyone in the market for a new vehicle!
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October 2024 by Lynn Haigood
WOW. We’ve never experienced this kind of service before while buying a vehicle !!! Every employee was so kind, respectful, organized, and eager to please. They worked hard to meet our needs!! Excellent experience and we will definitely be back!!!!!
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October 2024 by jacob hernandez
Great service and great communication!
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October 2024 by Patricia Fernandez
I bought a Lincoln Nautilus and it's the best for in the city and trip.
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October 2024 by Tanya Mack
I recently purchased a 2024 Lincoln Nautilus at North Park Lincoln Dominion. The people there went out of their way to help me. Adam and Kenneth were my salesmen they were outstanding. The finance people were great. And John got me all set up with all the bells and whistles in my awesome new Nautilus. I would highly recommend this car dealership.
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October 2024 by Carolyn Tuttle
Once, again, Cameron exceeded our expectations and time frame in completing an emergency request. We're thankful fir his professionalism and kindness and for all who support him and us at the dealership.
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October 2024 by Celeste González
Michael Pena and John Peterson are an excellent duo!
The freedom we were afforded to discuss, and choose the vehicle that was best for our family, with no pressure! Thanks Mike
And John, that was absolute elite service coming to our home to guide us on setting up profiles and learning the tech part of our new Lincoln…. Thanks a ton!
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October 2024 by Bryan V
North Park never disappoints. Always great Sales and Service! 5 stars!
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October 2024 by Sergio Villarreal
Excellent and very prompt service at Lincoln Dominion. My wife wanted to see a Lincoln corsair that was in stock. She immediately knew it was the vehicle for her. Our salesman, Adam was prompt and straightforward with us and Ricardo in finance made the application process very smooth . I have never had such a stress-free experience when buying a new vehicle. Other dealerships and brands can learn a lot from Lincoln Dominion. I will definitely come here again and recommend others to do the same. Thank you very much to the Dominion team.
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September 2024 by Jamie Isel
Kenneth was an amazing salesman, I walked in with no expectation and he took care of me and put me in exactly what I wanted…. Lincoln lady for life now. Thank you Kenneth
John was absolutely amazing as well with helping me learn all about my New Nautilus. He explained very clearly and was so very nice.
Thank you John.
Everyone I came in contact with was a pleasure to speak with. I will be back for my next one!
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September 2024 by J B
Great service, friendly staff.
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September 2024 by Brooke Sepeda
We have experienced excellent service and would highly recommend North Park Lincoln at Dominion. You will not find better service anywhere else.
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September 2024 by Anthony Jasso
I have bought several vehicles from Emmual S here at NP Lincoln at the dominion very happy with the process to buy, PLUS Camron in the service department continues the great service even after the sale! Ty all at NP Lincoln at Dominion.
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September 2024 by Janel Rodriguez
My husband and I had a wonderful experience at North Park Lincoln Dominion. Kenneth was great to work with. He treated us with respect and kindness and was very knowledgeable. From the first time entering the building everyone was very professional and hospitable. We found the perfect vehicle for our family and worked with Isaac in financing and he was just as great. He took the time to go through our options and made sure we were covered and taken care of. I would hands down recommend this dealership to any future buyer.
