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April 2024 by Miguel Gonzalez
Absolutely love this store!Employees are super nice and helpful ESPECIALLY Bethany who showed me great customer service and was kind and patient with me while I bought some shoes!Highly recommend this place!
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March 2024 by Tammy Lackey
Can't say enough great things about Annie, patient, educational...overall just the best shoe buying experience I've had. Thank You
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March 2024 by Trent
Bethany was awful. Dismissive and condescending attitude. Ask for someone else if you’re looking for a positive experience.
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March 2024 by Cheri Snyder
I needed a new walking shoe and I received excellent service at this New Balance store. A young woman, Angie, answered all my questions and went out of her way to make sure I found the shoe that worked best for my needs and fit well. I will definitely return to this store next time I need shoes. This was the best service I have received anywhere in a long time.
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March 2024 by Tom Cooper
Friendly and efficient service
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March 2024 by Sabra Garcia
Really nice place. It's more of a richy rich place, but it's the closest New Balance in my area. The employees were nice, they had nice and up-to-date shoes on the racks. The only thing to keep in mind is that the shoe you want may not be in store. You might have to order online.
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February 2024 by Griffin Talbert
It felt like pulling teeth for Bethany to be bothered enough to scan my feet, which is a key function New Balance uses to fit their customers for shoes. If you don’t want to feel like an inconvenience for simply walking in be sure to avoid her. Poor customer service.
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February 2024 by G Darío Rey
Even though the store is small, it has a great assortment, the place is clean, the service is good, I definitely recommend it!
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February 2024 by J P
Went in today and was greeted by Tiffany. She was very patient, scanned my feet for the perfect size /model, and provided excellent customer service. I left with 2 pairs instead of one because of her assistance. Excellent experience!!
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January 2024 by Danny Wrob
Went in to get a new pair of shoes and took over 5 minutes before I was even greeted with one other customer there. When this gal finally helped me she couldn't even bother to look at me when she was talking. Then when I asked for a size, she grabbed the shoes and just set them on the counter. Every other new balance I've been to they will actually lace them and put them on. This lady clearly had no interest in her job, terrible service. Walked right out and will buy my shoes elsewhere.
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December 2023 by Jamie Hurst
Do not buy kids shoes here. The quality is horrible for how expensive these sneakers are. My daughter wore these for 2 months and they are falling apart on both shoes. And because its past 45 days, I can't exchange or refund. NB doesn't stand on its quality.
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December 2023 by Geo-T22 Pav
I've purchased shoes before, and these staff at this store are really helpful. I was looking for a specific kind of tennis shoe and called over to see if it was in stock? They checked for the model and size and dis not have any. They noted the shoes were last year's model and are not carried in the stores anymore ... SighThey checked their warehouse and found some there. They advised that if I came into the store, they could special order them and have them shipped directly to my home. I took them up on that offer and showed up, and paid. The order was placed, and the exact shoes I was looking for arrived at my house 7 days later.The location of the store is easy, and the staff is fantastic. What else is needed for a fantastic shopping experience.
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November 2023 by D R.
Buying shoes is not easy as my feet present quite the challenge. I generally purchase one pair of good, solid shoes that fit well and wear them until they give up. Yesterday, we entered this NB store & had the pleasure of meeting Tiffany. I explained the issues and by her responses we could tell she had listened, understood & knew what was needed. After obtaining a really good measurement of each foot, she came back with 3 pairs of shoes. She was so patient with me as I gave each pair a try and some pairs a second try. I found my new shoes. Thank you Tiffany!!
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September 2023 by Tamara Gustafson
Natalie was a terrific help. She really listened to what I was having issues with and helped me find the right shoe for happy feet. Pablo was a great support for Natalie, it was refreshing to see the seamless teamwork between the 2 of them. :)
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August 2023 by Ken H.
Great service. Knowledgeable sales person. These shoes are really well made and very comfortable.
