-
April 2024 by Charlie Gibson
Amazing customer first attention. I was greeted when I walked in the door. I asked for my feet to be measured to make sure I picked the perfect shoe. I waited just a few minutes, got measured and the store associate, Matt, explained to me the results in a friendly, easy to understand way. He was helped by a female store associate who also was courteous and professional. Great experience and will visit again soon.
-
December 2023 by Christopher Brown
I called and Rebecca immediately answered the phone. Her customer service was great ! Would definitely recommend. She deserves a raise :-)!Additionally I went in and the staff was very helpful. I ended up leaving with some 550s all white. ?‼️
-
September 2023 by Antolin Zuniga
Was waited upon entering the store, fast Courteous Services from Darius who measured my foot & got me the Correct pair of New shoes. New Balance shoes fit perfect, THANK you Darius.....
-
August 2023 by Dennis & Retta Parma
Collin was patient, helpful, knowledgeable and very pleasant to work with. Thank you!
-
May 2023 by Marshal G.
Take the ride to Sam Marcos to the outlet mall where they have a great store with a huge selection. This store is useless
-
April 2023 by Jade De guzman
They have great selection but not much of the sizes. They can order it for you though.
-
April 2023 by Insta candiedjade Jade
They have great selection but not much of the sizes. They can order it for you though.
-
April 2023 by Justin M
An outstanding location with extremely friendly, attentive, and knowledgeable staff. We walked in and there was a ton of customers and it was really bustling, then shortly later my son and I were the only ones there. As he was trying on shoes with one of the associates, I could overhear the rest of the staff hanging out and commenting on each pair of shoes that people walking by outside were wearing -- not badmouthing them but man they knew what kind of shoe everybody was wearing. I was impressed. This is where I would love to buy my shoes in the future. Superior staff for a superior product. Good stuff!
-
February 2023 by Damaris Vazquez
Had the greatest experience!They helped scan my feet, turns out I’ve been buying the wrong size for a whole now! I was looking running shoes and they helped me find the right shoe for my type of foot and size!I love my shoes so much, definitely coming for more shoes ❤️
-
January 2023 by CHRIS GARCIA
I had a great experience purchasing shoes for my baby brother. He is in 30's lol. I was approached and greeted right away. I didn't know the name of the shoe he wore. I provided an image and was right away told which shoe type my brother wore. I left with a pair of shoes and brother loved his gift. Might have to try a pair one day
-
December 2022 by Scott Long
Michael showed great patience accommodating my high instep and hard plastic orthotics. I tried on 7 pairs of shoes in a combination of models and sizes. When we got the right one, I knew it, and we were done!
-
September 2022 by Xiadani Campos
Staff is very polite. Womens selection is minimal. It’s also terrible practice to only carry the mens sizes for the popular unisex sneakers. Why shouldn’t women get the same access? They’re almost impossible to get online due to resellers.
-
August 2022 by Raul Olguin
Very knowledgeable staff that helped me find the perfect show I was looking for through multiple models and sizes.
-
June 2022 by Jessica Martinezz
My son bought his first Brand new New Balance shoes with his first paycheck. He said they are an investment into his future as he walks alot at work and does his research on shoes. He went on on how they are American made and last a long time and on and on. He was very proud walking into work today with his new shoes. I said for that price you need to smile every day..lol. I do think he made a wise decision. Register lady also helped my dad to see if he might possibly buy some also, he liked them but will wait for now. At least my dad tried them on and we'll see. Thanks again for assisting my son. I wish I could come back to add pic on comment but I will see. Thanks.
-
June 2022 by Sonia H.
Many, many years and about 30 pounds ago I used to be a runner. I ran 5K's, 10K's, half marathons and marathons. I loved it! Running was a way to stay fit and clear my mind. Then two knee surgerys and sciatica sidelined me.... I've decided to get back in the saddle. If you run, you know getting fitted for shoes is important. I know from experience that New Balance is the shoe for me but, styles have changed in the last 15-20 years since I was serious about running shoes. The staff at New Balance was friendly and very knowledgeable. Matthew took a digital, 3D image of my feet. Based on the feedback from both the image and me, he brought out a variety of shoes and a carbon fiber orthotic insert. Love these shoes! I ran 3 miles this morning and love the shoes even more. The only reason I didn't give 5 stars is that it would have been nice to have a space in the store to jog a few steps to get a good feel before buying the shoe. Many running stores have that type of space.
