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June 2024 by Crystal Buono
The employee are always helpful and friendly. I come 15 minutes just to come here when this one 5 minutes away.
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October 2023 by julian ramirez
I come here because my wizard the person that first sold me my phone and I like him very much he is very wise and smart when it comes to fixing phones and downloading things for you when you buy a new phone he takes his time especially if you are a senior citizen so I recommend him to all the senior citizens here in the South side I tell them to go there and ask for the wizard his real name and I'm going to pronounce it wrong but . I'm sorry but I couldn't remember his name it's a hard name for me to pronounce but I named him the wizard he is a great man and very knowledgeable about telephones were cell phones that is and don't forget to get your internet box for just it works good and you don't have wires all over the walls and as soon as you take it home if you have a smart TV it hooks up on its own I love q and don't forget government assistance they give you $30 if you are receiving food stamps so make sure to take your food stamp card so that you can qualify for the government helping you out for Internet service so if the box is $50 a month you will only be paying $30 if I'm not wrong but go there they will hook you up with great service
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March 2023 by Alexandro Cervantes
Bad service
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March 2023 by Chissto Mc
Bad attention toCustomer . Proven on three occasions, same good worker, same
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September 2022 by Kristina Velazquez
The ladies who work here are very helpful good job team.thank u for helping us out ...
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August 2022 by Mario Reyes
Very Nice Customer Service Center, Above All, Very Cheap Cell Phones
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May 2022 by Mari A.
Finally, a store that offers Outstanding customer service! I went to the Metro on HWY 90 on a Friday evening, 15min from closing time and was told they could not help me because it was closing time. The employees here were friendly and attentive. I recommend this location!
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April 2022 by American Adventures America
Don't know anything about phone service
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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August 2021 by natacha perez
Gentlemen, do not buy phones in this metro pcs, they tell you that there is a promotion for a free phone, because it turns out that the phone they give you is useless, and when you take it to return it they tell you that you have to pay again to do another activation of the new phone, when they should give you a phone warranty, pure scam
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November 2020 by Denise Cantu
Metropcs doesn't do anything to keep their customers and employee's
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September 2020 by L Sanch
I came in last month to pay my bill it was not due yet. The girl at the counter took my payment I paid cash got my receipt and left when I got to my car I received a text message thanking me for my payment I then noticed the payment was for $47 not the $50 I gave so I went back inside ánd asked the same girl about my payment she then told me that they charge a penalty fee of $3 if you pay with cash. I explained that my debit card expired and I was waiting for the new one she said You will have to pay your Full Bal by due date I Had a $3 Bal. Very Unprofessional and somewhat Rude!!
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May 2020 by Xavier Puente
These people are scammers
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February 2020 by Zabrina Limon
great service & nice staff
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January 2020 by andon elizondo
Just went right now to get a whole family plan. The service was AMAZING (Dominick)very friendly and affordable!??
