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March 2023 by Natalie Michael
Marcello gave the absolute best customer service we've ever experienced at any Metro. Patient, friendly and personable. There aren't enough stars. Thank you Marcello for your service and thank you to Metro for employing such a stellar employee.
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March 2023 by Jennifer Patillo
We needed a replacement phone for one that was damaged and unreadable. After calling 611 we were told to go into a store in order to access the account which had been previously locked in error by a rep at a different location. When we got to THIS location, Jose was rude and extremely unhelpful. He refused to give us information we were already told by 611 HAD to be given to us from a store. Then he said to call 611.We don't appreciate the rude, nonexistent customer service and would suggest to anyone looking for anything Metro to find a different store.
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June 2022 by Brian Bruce
Accompanied two friends requiring new phones & improved plans.Being a long time patron of Metro by T-Mobile when it was MetroPCS, I went along.Thanks to Excellence of Staff: knowledge of products, services and basic use cases of my Mates; we were in and out, we're down the road with feel goods and all manner of pleasantries...ThanX Metro by T-mobile,Peace ✌️Brian Bruce
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February 2022 by Jesus Lopez
Outstanding customer services you guys are lucky to have Roxanne she was helpful and very nice she should deserve a raise but good service Roxanne thank you for helping me I would recommend this store and go with Roxanne!!!?
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February 2022 by Jeremy Brown
Ashley & Abby are the very best employees at this store location They are always willing to help their customers!! I recommend this location
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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January 2022 by Selena Garcia
Really good Customer service Was patient and Very understandable Would Really Recommend Her service and The store ❤️ Got a great deal and service with this employee thanks To Roxanne ! Definitely Giving a 5 star ?
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January 2022 by Jennifer Bushman
The best customer service ? all employees where very Professional
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January 2022 by Heisam Chashtari
Good customer service thank you Roxnne for you service help full friendly and kind?
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November 2021 by Sweet Peach
Worst customer service don't recommend this metro pcs I had a bad experience everyone acted in an unprofessinal way. I am aware that you have a 24hour refund cancelation. When I went back within a hour of making my payment they told me I couldn't get my money back that they had a no refund policy which no where in the receipt nor in person was told to me they also said they had no way to access the manager code...called the manager which he was also super rude and unprofessional I was told that I had to call 611 to try to make ends meet with them.. best metro to recommend is the one on west Ave and Jackson KellerThey help you he helped me solve my problem and got my money back he also recommended best service way cheaper service and got 2 phones and a tablet for the price of 2 lines.
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July 2021 by David Diosdado
My phone was stolen in early May because I don't remember 8 pin I have. Not been able to file claim. I call customer obnoxious answering se,rvice and they refer me to store. Went to metro still. To make m matters worse theory from your store and they're still unable to reset it it's been 30 days and I still have no phone and to top it off the person who stole my phone also scold my debit card and they paid their own Metro phone with my debit card and they have phone service. Is there anyone out there that can help me there's no way to reset a digit PIN and they asked me for a security question they ask for the first name of my pet I've only had three and I give them that answer and they're all wrong please helpL ztlbstic
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July 2021 by Alexandra Ashley Trujillo
The computers were not working
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January 2020 by kurt schiget
Good place, great service, always on there job an quick
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June 2019 by Kidd Salinas
Good customer service always had a smile on and took her time to help me with my phone ... Thanks Connie
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June 2019 by Anthony Ramirez
I liked the good customer service and everything there
