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June 2024 by Melissa Arce
Very nice and helpful and pleasant. Great attitude and service with a smile ?
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April 2024 by Claudia Balli
I came in to make payment and change my plan. As soon as i walked in, the girl behind the counter already looked bothered. She was on the phone, not even paying attention to my questions or what I was asking her I needed. She kept repeating my questions like a damn parrot. She then asked me for my number to access the account. I started giving it to her, and she cut me off to talk on the phone again. I was trying to stay calm when she asked for my number again. Finally she pulls up the account and I tell her I want to get back on the plan I had 3 days ago and she looks at me all confuses saying what do you mean like she doesn't understand and she continues to talk on the phone. Long story short, I barely made the pymnt because she's acting like she doesn't understand how to take a pymnt either and tells me I can't make any changes because I just made a pymnt. To which I responded its not that I can't it's that you don't want to do your job because you're on the phone. I said, "You're very rude," and all she said was thank you for letting me know that. UNBELIEVABLE!! Really Metro, this is the kind of people you claim give excellent customer service? Yall hired her.. No doubt I'm SWITCHING MY WIRELESS CARRIER TODAY
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April 2024 by Carolina Olvera
Sharon provided outstanding service! Thank you Charmin.
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February 2024 by Glenn Hudson
I have been going to this location for a very long time now,it's always nice and clean here, sales reps are very helpful and patience. They always have some good dealsgoing
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February 2024 by Rodney Klenscale
This young man is always always very helpful, and a pleasure to work with
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January 2024 by Armando Ramos
Great customer service, (Sam)...Was very helpful & respectful, definitely would recommend this location...
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January 2024 by shirmanooz pacha
Sham went extra mile and help me get the new phone with low payment. Metro offers third party financing where interest rate is high but with bad credit I was able to walk out with brand new iPhone.
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January 2024 by Jerry Acosta
There seems to be a pattern here of the same guy or people pulling a rug over peoples head, mine included. I went in just for an upgrade and he practically forced the newest phone on me when I was only looking for a iPhone 13. I was gonna finance anyways so he did the application for me. I asked over and over and over what the total price was and he dodged the question time and time again. Never let me see any of the totals or anything only what he told me. Talked to to me and dumbed things down a lot. Was throwing in all kinds of cases and chargers and earbuds I didn’t ask for so I confronted him about it. He played dumb and said there wasn’t anything he could do as the financing went through already. I was starving and had family waiting on me so I went through with it anyways. I looked at all the lease arrangement online and my payoff was $1500 even after paying $241 upfront. For products totaling just barely over $1300. If I pay through the whole lease my total will be $2600. More than double the price of products. Avoid this place and that guy like the plague and spend your money somewhere else.
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December 2023 by Fernando Ulloa
Very Good store and its perfect service.
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October 2023 by news today
If i can give you less than one star i will do.I went to buy a cell phone, and they told me ok you are going to pay today a deposit. and the payment its going to be monthly so they start giving me some stuff. they said its free but later on i figure out taht they charge me for everything and they do not give me my receipt
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September 2023 by Rachel Boone
Showed up 15 or so before close. (My husband got off work late) Just needed to exchange my Sim card which would have been quick. I was refused service stating they were already closed and always close early. As my daughter and i were walking out the door the lights were turned off before we stepped across the threshold back outside. Been a customer fwith Metro for YEARS. Would give zero stars if I could. He needs training in customer service and how to talk to customers. Will not be returning to this location.
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August 2023 by Connie Silva
Loved? it very helpful and informative ?.
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August 2023 by Donna Paulett
Very good service and excellent pricing
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August 2023 by Timothy “Tim” Hollis
Super friendly store representative helped me pick a phone then make sure I had the needed storage and features, and signed me in to his wifi so my Uber would not have to be cancelled or delayed, and consistently offered refreshments, the store was immaculate and welcoming, all in all I even forgot that I went to the location I normally go to, only to find that location closed, but I am happy that I found a new "go to" for my Metro by T-Mobile service and device needs!
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July 2023 by Isaac King
Fast and easy service really good prices
