-
November 2023 by Jen nifer
From the first phone to set up my delivery to the drop off, everyone was nice and courteous.The gentleman who delivered my table and bench was so nice. He texted me when he was on his way and he handled everything very well.It was very heavy and awkward shaped but he took his time and didn’t mistreat anything.Thank you for great service. I highly recommend based off my experience.
-
August 2023 by Annette Gonsalez
Manuel super friendly and good customer service in the warehouse department
-
March 2023 by SoLoDoLo _42
Management is lazy. Not very good at checking emails or meeting deadlines for deliveries. Kinda keeps a Carthage company a bit more chaotic than necessary. Unnecessary drama and gossip like a family business but it's not. Terminal manager (Veronica) should be replaced by Jenelle due to a better work ethic and better service representation. Management shows favoritism to their company, contracts, and some of the drivers. The only reason it has any organization from freight to driver is Richard and I'd be careful... They went through 3-5 dispatchers in less than 8 months. Even that individual (Richard) shuffles bills around for certain individual's benefits. I wonder if a similar view and standard was kept at Action Freight. Regardless, there is not enough freight for drivers to deliver due to consecutive contract loss, contract completion, or inflation. I wouldn't do any favors, which they're constantly wanting, because you won't get anything in return other than screwed or pay outta your pocket to get the job done. Also, don't work for the overtime for it will not be paid in full. No sense of customer service whatsoever. The business probably only has 8-12 years left max. 0.5 Stars at best.
-
March 2023 by Ovidiuz Blezz
Management is lazy. Not very good at checking emails or meeting deadlines for deliveries. Kinda keeps a Carthage company a bit more chaotic than necessary. Unnecessary drama and gossip like a family business but it's not. Terminal manager (Veronica) should be replaced by Jenelle due to a better work ethic and better service representation. Management shows favoritism to their company, contracts, and some of the drivers. The only reason it has any organization from freight to driver is Richard and I'd be careful... They went through 3-5 dispatchers in less than 8 months. Even that individual (Richard) shuffles bills around for certain individual's benefits. I wonder if a similar view and standard was kept at Action Freight. Regardless, there is not enough freight for drivers to deliver due to consecutive contract loss, contract completion, or inflation. I wouldn't do any favors, which they're constantly wanting, because you won't get anything in return other than screwed or pay outta your pocket to get the job done. Also, don't work for the overtime for it will not be paid in full. No sense of customer service whatsoever. The business probably only has 8-12 years left max. 0.5 Stars at best.
-
January 2023 by IfULikeIt.ILuvIt
The staff goes above and beyond to accommodate customers both big and small. The dedication to ensuring customer satisfaction never ceases to amaze me. From management to warehouse to the drivers, this place has my trust and loyalty. Way to go Team! ♥️
-
December 2022 by Brian Adams
Great company. Drivers and office staff strive for excellent customer satisfaction. Timely.
-
July 2022 by Ana Fernandez
If I could give zero stars I would. Inadequate and unprofessional. Don’t hire them for any professional work.
-
July 2022 by Jose Hernandez
Hard to backing to the dock at warehouse
-
January 2022 by Texas g
Might be a little tight if there’s more than one truck. They were fast and the forklift guy was friendly. Access is on Lookout Road
-
December 2021 by Roberto Rodriguez
Robert Perez the supervisor from Lykes was caught stealing TVs so if you were expecting a TV that was the reason. He needs to get sue and get put in jail. He was the worst supervisor with no experience he used to work as a driver for the company. His coworkers that used to work with were paying him money only to give him better routes with higher weight limit. Nothing but unprofessional work from him. A lot of good drivers lost their jobs because he was only caring for his people.
-
October 2021 by Eric Bradley
It has been over a month since I had a pallet dropped off at their facility for shipping. A week after the delivery should have arrived, they still hadn't shipped it and their response was - "we didn't know what to do with it" The pallet with shipping labels and the bill of lading attached to it. A month later they are denying they have any information about the shipment, and can't find it. After threatening to call a lawyer, now they suddenly found information that it was shipped out but they are passing the buck to another shipping company even though it left on their truck and was never seen again. - DO NOT SHIP ANYTHING OF ANY VALUE WITH THESE CLOWNS
-
April 2021 by adrian petrovschi
Nice and easy, hard to back up with a 53 semi. In and out in 15 min
-
January 2021 by christel gentry
Great, very professional, an polite. Got in an got out pretty fast.
-
January 2020 by Joseph Sullivan
I run a dedicated account here to grapevine, awesome guys in the warehouse and office
-
May 2019 by Lauren Turek
Super friendly, efficient, and helpful. The lady at the front desk was cheerful and kind. They had our crate all set to go and the man driving the forklift was extremely skilled. He got us all loaded up and even helped us secure the crate in our truck.
