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April 2024 by Lacie K
Super cute! I love the smells and fresh ingredients! Freshly made facemask! Bath bombs, make up, hair products, skin products.... I'm speechless! I love this store!
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March 2024 by Kelsi H
Always love going in this store. Every product is wonderful and lasts a long time. I love that the bubble bombs you can break up and use for at least four baths so it’s worth the money. Staff are super kind and let you try everything.
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March 2024 by Isabel Mendez
Great experience. I bought more than I would have because I really liked the sales assistant Harley who was wonderful!
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January 2024 by Cynthia
First time in Lush. I love the customer service and attentiveness all thw assistants provide. They were very knowledgeable and considered my sensitivities.
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December 2023 by Julia Domaradzka
I've unfortunately had to update my review to remove a few stars. The staff push products on customers that are beyond inappropriate and unnecessary.I was sold a bath bomb making class which sounded fun because I wanted to learn more about the ingredients and how it's made. Lush makes fantastic bath bombs so I was excited for itHowever no one told me it would be in front of all the shoppers and that it would only be young children. Super fun being a grown woman fast approaching middle age doing a class with a bunch of eight year old kids throwing bath jellies around. Gross. Oh and on full display of all the shoppers. Plus, the girl doing the class couldn't answer most of my questions and looked annoyed that I even asked (probably because it distracted from babysitting duties).I take offense to the fact this place sold me a class for children and it was completely inappropriate to do so. I used to shop here all the time, but as a result of this experience, I barely even stop in anymore. There's one shampoo I like that no one else makes so I grab that once or twice a year, but otherwise, I avoid this place like the plague
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August 2023 by Marissa Nala
Went by yesterday to pick up a order. Realized I ordered 2 of the same item. They would not let me return it without contacting customer services online since it was a online order. Wouldn't take my order number either. They were kind of snooty, I found the lack of customer service lacking with the sarcastic tones and comments towards the Northstar location. Which Northstar location happily took my return using my order number, with much friendly tones and helpful answers. Even spent more money there by them being helpful on my concerns. Thanks La Cantera for showing me going the extra mile for better service is always worth the trip.
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June 2023 by Itzel Schuessler
I just met the sweetest worker ever!! her name was Ellie, she was so kind, helpful, and knowledgeable! will definitely be coming back. 10000/10
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May 2023 by Terri N.
Well...yeah, they're a little pricey, but worth it. Their products are clean, organic, effective and aromatic.
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December 2022 by Christina Fulton
Xyla at the la cantera store went above and beyond. She helped me wrap all my gifts from LUSH. I LOVE the products here and the customer service alone provided today will keep me a lifelong customer.
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December 2022 by Zoe Garcia (Potato Queen)
Madi was incredibly helpful and kind helping me find what I need and definitely represents Lush beautifully. Thank you, beautiful. Ziela (I'm sorry if I misspelled) was also wonderful. Thank you, girls.
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December 2022 by Zoe Garcia
Madi was incredibly sweet and knowledgeable. Definitely made my trip easy and fun. Thank you, beautiful soul!
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December 2022 by Kate B.
Last week I visited my mother for thanksgiving and happened to drop in at this Lush location. I chatted with Summer for a bit who was extremely helpful and friendly. Not only did she compliment my personal style and tell me I looked like a soft goth that would inspire Gerard Way's wardrobe, but she also helped me identify my skin problems and set me up with a cleanser that has really been working well for me. It was a major highlight of my trip and I'm wishing I didn't have to travel across the country to have such lovely interactions with people like Summer. Wishing her the best and very thankful for Lush and their amazing products and service.
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November 2022 by Stephanie C
Love this place, both Lush in general and this location in particular. Pretty wheelchair accessible and a couple of the employees know some ASL
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November 2022 by Lindsey Chuber
Madi and Hannah were seriously so helpful, kind, and knowledgeable about all the products. They made our shopping experience wonderful!!
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October 2022 by Gaby Cardenas
Stopped by 2 weeks ago, around noon on a Thursday, I was stocking up on bath bombs. I’m a massage therapist, so my body is often sore and I enjoy using Lush products, it’s worth the cost for me to treat myself after a hard day. However one of your employees who rang me up, was extremely rude and unfriendly. I felt extremely uncomfortable, and has made me second guess stopping by this location again. I hope management can get together and communicate how they will better improve customer experience. I’m not sure of this employees name, however I do know, it was not a sales floor employee, but a floor lead or manager who made me feel this way. Thank you for whoever takes the time to read this.
