LSO/Lone Star Overnight is a delivery company that handles packages in various locations, including San Antonio, Texas. Customers generally appreciate that packages often arrive quickly and are well packaged, with some deliveries arriving earlier than expected. In particular, many customers noted that their parcels arrived intact, sometimes even earlier than the estimated delivery date, which was a positive surprise. However, the service also faces several issues. The company has experienced problems with incorrect addresses and outdated location information, leading to missed or delayed deliveries. Customers have had to go to the warehouse to retrieve their packages or contact the company directly to resolve delivery problems. Communication is a recurring concern, as some customers did not receive timely updates about delays or late arrivals, especially during busy holiday seasons. Delivery updates via tracking systems are inconsistent, and in some cases, tracking information becomes unavailable. Customer service has been noted as mixed. Some employees are helpful, friendly, and willing to assist, even going out of their way to resolve issues. Others, however, show a lack of communication or effort to keep customers informed. The company is reportedly working hard and has recently been bought out, with suggestions for improvement including offering package pickup options and updating location information on Google Maps. Overall, while delivery speed and package condition are often praised, the service’s reliability and communication need improvement to enhance customer satisfaction.
My order was lost, there is no number available to which yamar simply lost my money thanks to the bad work of LSO and its dishonest carriers, thank you
January 2024
Reviews for this shipping company are spot on. Customer service is non existent. I don’t know how they’re in business. They keep your packages & there’s no way to get ahold of anyone.
January 2024
Delivery was supposed to be on the 23rd. Absolutely no contact/response since, and I'm now, on the 27th, having to go through the original store front for a refund because even their client (store front) was ignored when they attempted contact. Absolute trash.
