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September 2024 by Maria Hinojosa
Love the customer service, we have bank with them for over 19 years and never had a problem.
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October 2023 by Candice Robertson
Useful
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August 2023 by Yajaira Paulino
It’s really useless to have an account with this bank I rather go back to Fargo
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April 2023 by Kandice Fuentes
Useful
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March 2023 by brent chaffin
Stay far away. They’ll charge you overdraft fees then close your account without notifying you for too many overdraft charges that they literally charged you money for and made a profit from. Good ole greedy American banks.
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August 2022 by Franky Sanchez
Kyndra was Super friendly and very helpful
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April 2022 by Hector Rodriguez
(Translated by Google) Great(Original)Excelente
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March 2022 by Patrick Summers
I would highly recommend Lone Star National Bank, also at the Fredericksburg and Medical location. The Management , Tellers, and Personal Bankers always give me their Professional, and Personalized Customer Service. I'm not just an account. I'm valued and appreciated there! Even when it's busy during the lunch time, I'm very satisfied with the service I receive. I also wanted to Recognize Giovanni, Dago, and Antonio.
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November 2020 by Nadia Dominguez
The drive through for atm is super small my truck could no fit
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January 2020 by Raquel Martinez
My parents have been banking with Lone Star National Bank for about 30 years. For reasons we do not yet understand, they have to close their accounts. This bank will truly missed. We have received the best customer service at this branch. Alejandro, Jorge, Kendall and the whole Lone Star team has been extremely accommodating and efficient in their work. We thank you for the years of service. Happy New Year!?
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October 2019 by Marissa W
Be very wary of these folks. Will lie to your face and offer you soda or water. Then insist with convenient thick Spanish accents that they are limited in how they assist you and would love to help all the while lying. Extremely poor integrity and deceptive practices. I Offered to speak to Alejandro in Spanish thinking there was a language barrier and he would be more helpful but he conveniently played ignorant. He avoided answering any of my questions and was repeating the same statement over and over.
UPDATE-I have now discovered and confirmed that my instinct was correct and I was in fact lied to. BEWARE of doing business with folks that practice lying in the simplest of situations.
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May 2019 by mmwalker5 .
Be very wary of these folks. Will lie to your face and offer you soda or water. Then insist with convenient thick Spanish accents that they are limited in how they assist you and would love to help all the while lying. Extremely poor integrity and deceptive practices. I Offered to speak to Alejandro in Spanish thinking there was a language barrier and he would be more helpful but he conveniently played ignorant. He avoided answering any of my questions and was repeating the same statement over and over.
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March 2019 by Janet Sellers
I have a card that I do cash advances on from time to time for amounts larger than an ATM will allow. I went inside to do a cash advance and was told that since it qualified as a debit card that they could not do a cash advance. I've never had this issue at any other bank but this location. Very frustrating!
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May 2018 by RICK LARA
Horrible service. You call this a bank. This is not how a bank runs things. Do not bother with this bank!!!
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March 2018 by Jonathan Gray
Staff were really friendly. Branch itself clean, welcoming, and upon entry was greeted by a friendly Lady behind the counter. I was even given a complimentary bottle of water (after walking a mile in the blistering sun to get there!). I was there to open a Checking Account. Banker I met with was very knowledgeable about opening checking accounts, and he didn't try to sell me straight into one. Instead he explained the processes involved and the pros and cons. Whilst I couldn't open an account today, thanks to the service I received, I will be back when I have the required documents. I would highly recommend this branch/bank.
