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October 2023 by Angel Lawshea
I know you have previously read posts from me prior, praising this establishment. Today isn't that day. I go in to get a Mani and Pedi and dropped the fingernail polish I chose. The polish splattered all over my legs and clothes. I could tell there is glass shards and I have a feeling the tiny specks are imbedded in the polish. I stood embarrassed waiting for help. No one came. I tried to explain that I could really use something to get this off of me. Instead he says my nail tech will help me. I get pointed in the direction of seat 10. I wait. Still no one. The nail tech next to me working on his client sets up my water. By the time I get a nail tech he hands me a cotton ball with remover. As I am trying to get the polish off. He starts tugging on my other leg and trying to position it to fit in the feet rest. I am in a dress. Wasn't offered anything for him to not look up my dress and he is still angrily readjusting my foot as I try to clean. Humiliated I leave. In the car I use hand sanitizer. And as expected my leg begins to bleed from the glass. I called the establishment. His response... Ma'am we were busy. I get that. But you didn't even clean the glass for other customers. So disappointed ☹️☹️.Please disregard spelling and grammar
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August 2023 by Gabby R-m
I always love how they do my nails, they’re also nice and polite every time. This is my go to place for now onService: Acrylic nails
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August 2023 by Miriam “MiMi” Mendoza
They were quick and I really loved the way Michael did my nails. The place is also huge and it was clean. I wasn’t offered anything to drink but I did notice they had a bar.
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May 2023 by Carmen Herrera
I was there today 4/20 and got a Shellac Spa pedicure. The lady doing my pedicure was very nice and did a really good job but when it was time to pay, my card got declined because I had it turned off, the guy that was at the register gave me my card back and very loudly in front of other customers behind me said “you have no money! Your card got declined!” I told him to run my card again and it went through.I told him it was very rude of him to assume there was no money in my card, he could’ve easily asked if I had another form of payment if it was declined. He didn’t apologized or even cared. Very unprofessional.I work customer service and I will never do that to a customer. Some of your employees here need some basic customer service training.Service: Pedicure
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May 2023 by Adrianna Medina
Took my daughter here, to get her eyebrows and face waxed, Warning ⚠️ ? not sure they used a new wax or maybe the tech was too rough, but my daughter had a reaction this time, from her cheeks down to her neck...(she usually comes here...not sure what happened this time) Be Gentle ladies. UPDATE 5-4 took my daughter to doctor, doctor informed was from the waxing, from one hair being pulled from the root got infected...Ladies AGAIN be gentle and clean your tools LADIES! WE'RE NOT COMING HERE ANYMORE ?⚠️
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April 2023 by Ashley Taylor
Went to this nail salon and was the worst experience ever! New girl Nina who had been there for 3 days did my pedicure and she was so rough and in a hurry cut my nails way too short definitely didn’t get my moneys worth. Would never recommend this place.
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March 2023 by Alyssa Dyer
I am really glad that I ignored the bad reviews for this place. Went here with a friend this morning (the top floor location) right when it opened at 10am. Great time to go there, because there was only one other person there, so we didn't feel rushed at all. We both got pedicures and they did such a great job. My feet look great and my skin is SO SOFT. They did such a clean job. I also got a basic manicure, just cleaned up cuticles with a clear coat. My nails look clean and fresh. The lady did a really great job. Super detail oriented. I was very happy with both services today and will definitely come back here again.Services: Manicure
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March 2023 by Asa Ember
I don’t like that they don’t properly prep the nails or include a manicure w a full set. The lady said it was gonna be an extra $15. Everywhere else I have gone, they at least cut my cuticles and buffed my nails before applying the acrylics w no extra charge because it’s just something that should be included with a full set. So I left with my nails looking okay, but I had dry, dead skin around my cuticles. Also, it hasn’t even been a week and two of my nails are already lifting. My mom has also has had unpleasant services here. The last set she had done, her nails came out too thick and they did not shape them as requested. The lady insisted the shape and color my mom had wanted would not look good on her. The paint job was sloppy, and they also gave her a hard time about a simple design she wanted. I understand there may be an extra charge for designs, or that maybe certain technicians are only capable of doing designs, but seeing an entire display of different nail designs in the front, and then being told that they DO NOT or cannot do nail designs AT ALL is very misleading for the customer. I don’t go here very often for these very reasons, but I try to give the place the benefit of a doubt where as there are maybe 1 or 2 nails techs that are pleasant. Otherwise as an entirety, they do sloppy, rush jobs and sometimes can be rude and unprofessional. I will not be returning.Services: Manicure
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January 2023 by Jeremy L.
While I was getting my toes done there were two individuals who came back to back saying their polish had messed up. The first individual didn't get a chance to get a word in. They just rushed her to a chair and still charged her. The second one came in politely as well. They tried to cut her off too but she held her own. They told her it was her fault and was raising their voice at her as if she did something to them. They are very unprofessional. I should have read the reviews first because I would NOT have came here considering she too told me I have to wait a very long, long and I mean she extended the "long" many times. I guess she wants me to walk barefooted in order for my polish not to mess up. With all these bad reviews I don't understand how they still carry business.
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January 2023 by Claudia Cadena
they are very very pushy. I walked in asked for a pedicure. I went to try to pick out my polish. He said no come sit down I thought that maybe it meant that they had some sort of picking out polish system. At that point he kept pushing the shallac. I don’t like shellac on my toes. I told him I had old gel polish he said oh then you get shellac, didn’t let me get back up to choose a polish. I wanted the spa package that was $40 he said he would do the next one up that was $45. I told him I wanted the spa package, he said no the next one is better and was only $5 more. I gave up. My pedicure went from $40 to 65$My husband also got a pedicure. I told them he was only getting the spa package no polish. They also forced him into the $45 package.My husband went to pay. I told him to give them $20 tip since he paid for both of ours $10/$10 for each person. Even tho I didn’t feel like they deserved a tip for being so pushy and not giving us what we asked for.After the guy finished I went to the restroom, he followed me to there and followed me out. He kept staring at me I think he wanted a bigger tip. I told him the tip was already paid by my husband it was $10/$10.I do not recommend this placeI paid an extra $20 for this poorly done shellac that is patchy and missing spots of glitterUpdate: I went back for the “refund” and I was only offered $20. I had to argue for the extra 5$. They gave it to me on a gift card and gave me a 30% off. I sold it to a person waiting for their pedicure for the same price because I was not coming back. My total the day I went was $110. Plus a $20 tip because that guy wouldn’t let me leave without following me. I was told it’s upscale and that’s what they do and that I’m allowed to say no. I reminded them that I did say no multiple times but they wouldn’t take no for an answer. My advice is go somewhere else or be sure they know that no means no.
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December 2022 by Kloudeeya K.
they are very very pushy. I walked in asked for a pedicure. I went to try to pick out my polish. He said no come sit down I thought that maybe it meant that they had some sort of picking out polish system. At that point he kept pushing the shallac. I don't like shellac on my toes. I told him I had old gel polish he said oh then you get shellac, didn't let me get back up to choose a polish. I wanted the spa package that was $40 he said he would do the next one up that was $45. I told him I wanted the spa package, he said no the next one is better and was only $5 more. I gave up. My pedicure went from $40 to 65$ My husband also got a pedicure. I told them he was only getting the spa package no polish. They also forced him into the $45 package. My husband went to pay. I told him to give them $20 tip since he paid for both of ours $10/$10 for each person. Even tho I didn't feel like they deserved a tip for being so pushy and not giving us what we asked for. After the guy finished I went to the restroom, he followed me to there and followed me out. He kept staring at me I think he wanted a bigger tip. I told him the tip was already paid by my husband it was $10/$10. I do not recommend this place I paid an extra $20 for this poorly done shellac that is patchy and missing spots of glitter
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December 2022 by Roblyn Jackson
I was forced to prepay and then in the midst of asking for a design it became an extra hassle. I do not recommend if you're black to come to this nail shop to for business. Don't do not do business here. But I did leave a nice tip for both technicians so nobody was trying to get anything for free
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December 2022 by Baby Juggz
came here for a simple fill in (hand) and polish change (toes)… nails didn’t even last a week they were already lifting. i ended up with green on my nails (bacteria from moisture). i thought i would try this place even after reading the reviews any way because i needed my nails done. PLEASE DON’T GO HERE! it boggles my mind how they are still busy after all the bad reviews. if you do go here normally or in a rush like i did, good luck.
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November 2022 by Melania V
I was just at this place and they did my nails all different sizes. I go back to try and get a partial discount for the botched job, my nails are stinging and they tried to parade me around the store embarrassing me like it’s my fault the nails are different sizes. Save your money and go somewhere else where they have a certain amount of respect for a customer standing up for themselves when they see a poor job.In the photos the pinky is the longest nail. The ring finger and the index are about the same (no problem there), middle finger is smaller, and the thumb in both of my hands are way smaller than the rest of my hand.
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November 2022 by Melania V.
This place deserves zero stars for their horrible customer service. This place did a bad job with my manicure. My nails are different sizes, specially my thumbs on both hands. I went back to talk to the front desk and he didn't listen. He sent me back to the lady who paraded me around customers saying my nails are not bad and if they are then somehow it's my fault. Completely embarrassing!! Zero sense of customer service on their part. Not to mention the lady was rough with my hands and somehow my fingertips sting two hours later. I've had pedicures done for a number of years and I've never had this bad of an experience before. I would highly recommend you avoid this place and take your hard-earned money somewhere else where they don't embarrass you for the bad job they do.
