Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. The company emphasizes rewarding customers every day with sales and Kohl's Cash, alongside hassle-free returns and free store pickup. Shopping is available in store, online, and via the Kohl's App. Customer experiences vary. Many reviews praise the excellent, friendly, and helpful service, with specific mention of attentive staff in Sephora who go above and beyond. The store and products are described as incredible. However, several reviews note significant issues with staffing and checkout. There is a noted lack of employees for checkouts and returns, leading to long lines and customer arguments. The shift to primarily self-serve checkouts has frustrated some, creating a perception that profit is being prioritized over customer service. This understaffing is also reflected in stressed employees, which can sometimes result in uncomfortable or seemingly angry interactions during returns. Despite these operational challenges, the staff are generally considered friendly, and services like Amazon drop-off are seen as super convenient.
