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October 2023 by Donald Bartholomew
I wrote directions as a comment with the order to add a 3rd badge as is allowed but not an option while ordering. Gave permission to charge my Cc as well, the comments were never read. I always order from Kel-Lac, 50% of the time and it’s good to go, 50% I still need to do something or fix something before wear.
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October 2023 by Rocky
Orders a flashlightDid not arrive in a reasonable time frame ...I contacted them she was very nice and replaced the flashlight with an other one...the one I ordered was back ordered orderedWas FedEx Ed to me with in two days....great job on there part...for the customer
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October 2023 by Seth Ayers
Ordered a uniform through the uniform building function on the Kel-Lac website. While I received the product quickly, the coat was not the correct size and the "free" rank patch was not included with my shipment. While my request for return was accepted, the direction for return was unclear: do I return the entire uniform or just the coat? Additionally, they have not been provided a shipping label for my return. I'll revise this review if the corrections to my order are timely.Edit: The issue was corrected and I received what I ordered. The return process was... lengthy. While the uniform materials and alterations were fantastic, the process to actually receive what I ordered wasn't worth the hassle. I won't order from them again.
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October 2023 by Jonathan Steele
If anyone is looking for uniform item or alterations this the place to go! Easy location to get to and A+ customer service. Make sure you say hi to Tania. She will be able to tell you about any boots they have in stock
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October 2023 by Kyle Dietz
They are poorly made. There is only 1 out of the 5 that I received that I would be willing to put on my uniform. The other 4 have the background stitching showing through.
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October 2023 by Vito Smyth
Ordered a uniform set via the website. While the uniform set was delivered quickly, a patch was sewn on incorrectly. I’ve attempted to contact customer service via email and phone, but have yet to receive a return call. I’ll continue to try and contact customer service. Normally very good service, but this time I’m very disappointed.
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October 2023 by Edward San Nicolas
I opted for the FEDEX overnight priority. Placed Order Wednesday Morning at 0830 . Package got here the next day before 12pm as specified. Patches came in nice and neat plastic wrapping. 10/10 experience!
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October 2023 by Antonio Lomeli II
Fast delivery and Awesome quality. Will definitely recommend!!
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August 2023 by Oscar Romero
Received black OCP Lt and Lt rank rather than the legacy blue rank ocp patch.
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August 2023 by John Watson
My item was never delivered even though your tracking says that it was. I have had nothing but problems with my local post office and the idiot mail carrier that has no idea how to do his job and so now the Postal Inspector General is investigating. But thanks, this patch was supposed to go on the Tactical Harness of my Emotional Support Animal K9 because I have PTSD and how bad it can get. So thanks once again to the Post Office I have to go without another item that I have paid for but that was not delivered.
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August 2023 by 24Mossberg
Great quality. Fast and efficient shipping. Hat arrived in great shape.
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June 2023 by Heather Alden
I love these guys and gals. They're so welcoming and they're quick with name tapes and alterations!! I'm only here TDY and I'll miss them when I'm back home!!
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June 2023 by Alyssa Molek
Great company! My customized order was done in one day and shipping was fast! The quality of my uniform is wonderful. Would recommend this company to anyone!
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June 2023 by Alan Frank
Kel-lac has been my go to for all things uniforms, alterations, and embroidery for over 20 years. They always do amazing work and the customer service is top notch!
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May 2023 by Ismael Lopez
Uniform came decent but I also ordered a pair of Nike Boots. One came laced up with knotted ends already. The cardboard was not in either boot just thrown in the box - and only one. Mediocre QC and customer service.