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January 2024 by Lilly M.
Very impressed with the customer service provided at this location. I usually get my oil changed at 10-minute oil change places and don't usually expect much of a conversation other than what the vehicle needs and the cost. Upon arrival at this location, Paul greeted me, walked me over to the waiting area, and genuinely seemed interested in ensuring all my questions were answered. He did not push me to purchase anything I was not interested in buying and worked with his team to provide the exact service I had requested. I was in & out of there within 20 minutes. I appreciated the speedy oil change, but most of all, the friendly customer service. Thanks, Paul!
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December 2023 by Daniel A.
Just went in to get my Ram 3500 oil change done. After the initial look at the truck, the guy comes in to do the usual upsell speech for other recommended services. I say no to most of them, but agree to the front gear differential fluid being changed, because it I did know it was actually way overdue, and he offered $80 off the price. The last price quote on the screen that I agreed to for both services was just over $200. Can't remember exactly, $210 at the most. Only reason I agreed to it was because it seemed like a great deal. Once the truck was done, the guy rang me up for over $500 and said they did the front gear diff and the transfer case fluid for the 4x4. I told him I did not agree to the transfer case being done, and the last price quote I agreed to was that $210 price point. He apologized and said he thought I wanted both gear boxes done, and took off $140. The total was still around $360. I didn't want to argue anymore, but somehow my total was still $150 more than what I had last agreed to. I hate going to these places, especially since I am capable of doing all this myself. I just wanted to get it done quickly due to a busy schedule.
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December 2023 by Cesar R.
Strongly recommend having the manager take leadership and customer service training. Does not know how to effectively communicate issues and handle customer care directly. Twice I've been there in the last 3 months and both times was very unhelpful in the problems that I had with my vehicle.
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December 2023 by Lauren S.
BEWARE!! I was a loyal customer of this store since 2020. I went there this past Monday to get a transmission fluid replacement. They charged me 249.95. Then they tell me that I needed a Mass Airflow Sensor for my 2019 Altima. They quoted me nearly $500.00!! I go online and look and see the hitachi aftermarket part is only 59.00 so I questioned why they wanted to charge so much.The guy told me (in front of entire waiting room) that they only use OEM parts, not aftermarket parts. So I called IPAC Nissan to find out what they charge for just the part, $312.00. So I told JL to go ahead and do it IF it is an original OEM part, he assured me it was and I said fine, I want to see the part and the box when it gets there, which was supposed to be about 30 minutes.TWO AND A HALF HOURS LATER... a part shows up, sure enough, its the cheap hitachi brand. Nothing on the box says OEM, nothing on the box says Nissan. I call the dealership and they tell me it is not an OEM part.So I told the guy I was not going to pay almost 400.00 for a 60.00 aftermarket part. Then we get into a shouting match in the waiting room in front of numerous customers while this bozo is telling me that ANY part that fits is an OEM part (lol seriously??!!), and then he tells me that they already took my car apart!! And then he says he will NOT give me back my car until I pay them a labor fee and a diagnostic fee (keep in mind I just spent nearly $300.00 there about 2 hours ago and never left!).So I asked him if the receipt was going to say it is an OEM part and he says Yes Mam! And so I pay for it and sure enough, the receipt does NOT say OEM part or anything! What a total scam! So I called PVA Group (Premium Velocity, Houston) they own these Jiffy Lubes, and of course, someone in a foreign country answers the phone lol. Then I hit them up on Facebook, two days ago, they tell me to send an email - so far, NO RESPONSE.I have contacted the District Attorney's office to file fraud charges. LUCKILY, i recorded the conversation because it started to get ugly and I knew he was lying to me and would lie to say he didn't say any of that. I am also charging back my credit card, will be notifying the news, filing a complaint with the BBB and the Texas State Department of Consumer Affairs. Out of everything, I am most pissed that he would straight up LIE like that! I am not having it! I guess these thugs think because I am a female that I am stupid. Cannot believe they tried to hold my car hostage after RIPPING ME OFF like that! Now that I know what liars they are, I will bet anything I didn't even need a MAF. My car only has 50K miles on it!
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November 2023 by Tricia G.
Stopped in for an oil change and a tire rotation. We were offered recommendations and selected what we wanted completed. The wait was less than 30 minutes and it was a Saturday. Friendly staff and comfortable waiting area. Clean restroom was a plus as well
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November 2023 by travis simpler
I have been a loyal customer for many years and consistently receive outstanding service. The team here excels in maintaining my vehicle's performance, ensuring it runs as smoothly as it did when it was new. ?
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November 2023 by Frank Obioma
If you like yourself, don't go to this place to do state inspection or conduct any business transactions whatsoever. These guys are bunch of thieves. I came here on Saturday 11/18/2023 to do my state inspection. There were three Vehicles there. One just pulled ahead of me for inspection, the other one was there for another car care, then my car.My first observation was that there were bunch of Dudes seating around, doing nothing, I guess because there were no cars for business.For my state inspection, they told me I needed two wiper blades. I said, sure,change it. The price, they said was about $50 plus tax.Once I agreed to that, they came back again and said I needed a license plate bulb. They said the bulbs are $59.99 each. So for the two license plate bulbs they said it is about $120. From there they opened my front hood. Only God knows what they were looking for.I have already seen enough red flags, I was like nah, I would do this another time. Now, since I didn't want to do it anymore, they said, oh that they were going to write fail on my inspection and I was still gonna pay them $7. That is so threatening, I said to them. This is how you guys run your business?I queried, smiling. They fulfilled their threat and wrote fail on my inspection and of course I paid them $7 and I took my car. And I glad I did. These guys are roques. I don't trust them..Meanwhile, the bulb they wanted to change for 120 dollars, cost $7 dollars at AutoZone and it took me 15 minutes or less to change the two. Please stay away from these guysHaving a license to do state inspection should never be a license to steal from people. Enough said.
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November 2023 by Ela Popua
The mechanics I’ve met at Jiffy are honest and good men. They ended up doing a little more work than an oil change when I came in which resulted in a longer visit. When I ran out of snacks for the kids, the head mechanic offered to share his snacks with them. Our favorite part of Jiffy though is definitely the massage chair. Definitely recommend this location.Services: Air & cabin filter replacement
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November 2023 by Kevin Effingham
Guys there were very professional. Been there three times now and haven't had a single issue. Oh and the gentleman at the front is awesome! Keep up the good work guys!
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November 2023 by L. L.
Got my State Inspection done in 15 minutes! Awesome crew and good service! However, when I tried to get a new TX tag, the Tax Office guy told me that I need a signed form of inspection report which I never received from Jiffy Lube. I think for out of state cars, the county tax office requires full inspection report. Jiffy crew needs to be aware of it. I had to drive all the way back another 30 minutes just to get a full inspection printout and drive another 30 minutes to the county tax office.
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November 2023 by Belinda De Jesus
The Jiffy Lube at Potranco Rd. rocks! Staff is courteous, professional, prompt and hassle free. I stopped to get my inspection done, I was serviced and done in 30 minutes. Thank you to all the staff at this location.
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September 2023 by cj laboy
They saved me a lot of money and provided great service. They were transparent about what work was needed but never pushy. I appreciate the staff and the management team for their help.
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September 2023 by Peter Schalk
It took a while for anyone to come out to engage with me or others waiting.Once they did my inspection was completed in a timely matter..Facility was clean and organized and everyone was professional and friendly
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September 2023 by J Barbosa
Went for a state inspection and was failed due to a foggy headlight, brake fluid was at the minimum line, and the front brakes needed to be replaced. Was told the $7 inspection fee of course would be waived after I got $600 in repairs.Went to Valvoline the same day and passed in 5 minutes. So glad these places will no longer be able to scam people in a couple years. No more state inspections!
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September 2023 by Al Cabello
Went for a yearly state inspection. Staff greeted me within a couple of minutes from the time I pulled in. Wait time was about 30 minutes due to another vehicle ahead of me. I appreciated they went over the maintenance schedule for my vehicle. I've been coming here since they opened a couple of years ago. No reason not to come back again.
