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April 2024 by Crystal Granado
Went in today get my husband a birthday gift and the cashier sale associate was nice enough to helped me out. In The process of getting help out this other sales associate comes across me while talking to the cashier sales associate at the check out while showing me different pieces I wanted to take a look at. Comes across with no manners or saying excuse me bumps me trying to get the chain holder that was located across from me. Grabs the chain holder with all the chains I look back cause she clearly see the cashier showing me the different pieces I was looking at I look at her thinking she would say oh sorry let me reach across from you. Nothing! This lady literally goes back to the other customers she was helping I was like wow that was extremely rude. While trying to processWhat just happen I go along with my traction I’m clearly standing right next the show case and other sales associate bumps me again while trying to get something for a customer she was helping out instead of saying excuse me I got get in this draw she rudely bumps me again while I’m trying to pay I told the cashier what is her problem that is so rude. And apologized for wrong doing I said don’t be sorry for her actions. But she definitely shouldn’t be treating customers in that matter. The sales associate that helped me out was great but the rudeness from the other sales associate that clearly sees I’m a paying customer was clear out rude and disrespectful. I’m not sure what her issue was. But her customer services for other customers clearly needs to be addressed.
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February 2023 by Mary W.
My daughter received duplicate gifts for Christmas from James Avery. I went to exchange the item, but I didn't want to credit the person's credit card because I didn't want them to know we returned it. They exchanged for a less expensive item, rewrapped beautifully, and then gave me a gift card for the balance remaining, The whole time, the clerk was so sweet. What can be so unpleasant at some stores, was done well here. Good customer service.
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May 2022 by Yachica Onai Williams
Super duper amazing Mothers Day gift …. Love it!!!
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February 2022 by Amelia Torres Soriano
We we’re very pleased with the help and experience. Thank you so much
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August 2021 by Beatriz Horton
Excellent customer service!!!!
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July 2021 by Nancy Thebosslady Piedra
took advantage of the by two charms get a necklace or a charm bracelet for free. scored big bought eight charms got two bracelets and two necklaces for free!!!
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July 2021 by Sharon Navarro
Everything is amazing at this location: great customer service, friendly people, attentive employees, awesome selections and displays, clean environment with sanitation station, etc. My hubs and I love coming here, y’all have us as customers for life.?
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June 2021 by Gabbie H.
Went in with full intention of purchasing a necklace for my friend. I was greeted by a group of sales associates and helped by Josselyn (very kind). I'm not too familiar with jewelry so Josselyn helped pick out the size of the necklace for my friend. She was very patient. I enjoyed my experience at this location.
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May 2021 by Rodney Kidd
A totally great experience shopping for important women in my life. Mom loved her James Avery and would not stop saying James Avery. Niva helped me find the perfect selection of jewelry and was patient and informative. Aston the manager said hello and ran a very smooth operation. Amanda M. put the jewelry on a beautiful display so I could choose and then packaged everything up in a cute bag.
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April 2021 by Samantha G.
I'm not a jewelry person, meaning, I don't look for stones, gold or silver... but James avery makes me feel love in one piece. Today my husband got me a necklace with our anniversary stone, and I know I don't want to take it off, so This place is the perfect store to get a product that will last forever and won't damage. Bring it back to any location if you need it to be clean. I have a ACTS bracelet that I bring often for cleaning. They usually have promotion in May.... buy two charms and get a free bracelet or credit
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January 2021 by Valerie N Jesse Rios
I love this store always so helpful and there charms don't fall off
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December 2020 by April Galindo
Love love this store!! Excellent customer service...
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July 2020 by Nicole King
Today around 12pm my boyfriend goes into the store. No one greets him, no big deal. He walks up to the cashiers to let them know he's looking for me a chain. A white woman walks in right after him and the cashier says back up 6ft. She asked him to back up to go and ask the woman, what can I help you with. So, my boyfriend's like you know what I'm leaving. Then they go, oh we can help you sir. He feel very stereotyped because he was wearing basketball short and he feels as tho
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January 2020 by Brianna M.
It would've been a fine experience if the girl didn't keep following me as if I was trying to steal something. I was with 3 of my friends and we were all planning to buy something, both a necklaces and rings, and probably would have if not for that. It felt super uncomfortable and I decided to just walk out. She even had the audacity to follow us out and stare at us walking to the car. Will not be coming back to this location.
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September 2019 by Sandra Arredondo
They lied to me!!!!
