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January 2024 by Ashley Harper
We visited on Dec 30th to get charms attached that were gifted for Christmas. We are new to TX and have never heard of James Avery. My daughter got her first bracelet from a Dilliard's in FL. We went to Dilliards at La Canterra to get the charms attached and were just brushed off. We were told we would have to wait 2 weeks and when I said I'm sorry I'm confused I thought you just attached them (because that's how she purchased it) we were told they were overwhelmed by Christmas and can not do it in store. We decided to go to the Rim Location. They were also super busy. However, the customer service is on point!1. My daughter is 13. She was so anxious just trying to figure out her order. We learned that it's free to add charms but if you change the order later it would cost $5 per charm. The associate was so patient, never made any passive aggressive comments and just reassured her as she saw the line growing. We were given a receipt and told the bracelet would be ready by 5 but we could always call to see if it was ready earlier. The associate also told us to save the bags because they are only given with online purchases and they are so handy!2. We called and it was ready earlier so we went back to pick it up. My daughter tried to put the bracelet on but couldn't get it to clasp. We realized the placement of a charm was blocking the clasp. We were promptly assisted to get the bracelet fixed.I was happy about this visit because it empowered my daughter to make sure she was happy with her items and the experience was so much better than the Dilliard's mini shop.
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January 2024 by Google user
We visited on Dec 30th to get charms attached that were gifted for Christmas. We are new to TX and have never heard of James Avery. My daughter got her first bracelet from a Dilliard's in FL. We went to Dilliards at La Canterra to get the charms attached and were just brushed off. We were told we would have to wait 2 weeks and when I said I'm sorry I'm confused I thought you just attached them (because that's how she purchased it) we were told they were overwhelmed by Christmas and can not do it in store. We decided to go to the Rim Location. They were also super busy. However, the customer service is on point! 1. My daughter is 13. She was so anxious just trying to figure out her order. We learned that it's free to add charms but if you change the order later it would cost $5 per charm. The associate was so patient, never made any passive aggressive comments and just reassured her as she saw the line growing. We were given a receipt and told the bracelet would be ready by 5 but we could always call to see if it was ready earlier. The associate also told us to save the bags because they are only given with online purchases and they are so handy! 2. We called and it was ready earlier so we went back to pick it up. My daughter tried to put the bracelet on but couldn't get it to clasp. We realized the placement of a charm was blocking the clasp. We were promptly assisted to get the bracelet fixed. I was happy about this visit because it empowered my daughter to make sure she was happy with her items and the experience was so much better than the Dilliard's mini shop.
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December 2023 by Rose Zee
Worth driving all the way out to the Rim for the amazing customer service! I felt so much more comfortable shopping here than at the Quarry.
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August 2023 by Juan Carlos De La Garza
Great store with an extremely friendly & knowledgeable staff
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August 2023 by avery mae
I will never be coming back to this location. I was helped by the manager Elizabeth, she was awfully rude and was absolutely no help!! She had an attitude the whole time with my family and I. Would recommend going to any other James Avery in San Antonio other than the James Avery at the Rim. Just an awful attitude you could tell she didn’t want to even be at work, and had awful customer service!!!
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August 2023 by Elconde Nazziretti influencer
The ladies are the best great customer service
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April 2023 by Gloria Almaraz
Great quality, great prices. Linda is so nice and helpful. Thank you, Linda!
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March 2023 by Sonia Peréz-Rodríguez
My son, daughter-n-law, and granddaughter bought me a bracelet with a couple charms…Loved it so much I added a few more charms when I took the bracelet to get sized. Very friendly & professional customer service. Because we are from Washington State, they got the resizing done promptly before we came home. Definitely recommend James Avery Artisan Jewelry…I’ll be back!! ❤️❤️
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February 2023 by Mary W.
My daughter received duplicate gifts for Christmas from James Avery. I went to exchange the item, but I didn't want to credit the person's credit card because I didn't want them to know we returned it. They exchanged for a less expensive item, rewrapped beautifully, and then gave me a gift card for the balance remaining, The whole time, the clerk was so sweet. What can be so unpleasant at some stores, was done well here. Good customer service.
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December 2022 by Richelle
All associates are super friendly. Lori helped me with my purchase and Elizabeth manages this location very well.
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December 2022 by Jezi Thibodeaux
Beautiful charms and jewelry. Highly recommend
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July 2022 by Jenna N Mykel Kindla
Best customer service and very helpful and knowledgeable about the inventory ♥️
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May 2022 by Bobby De Leon
Ms. Ruth was extremely polite and helpful. She went out of her way to help me and show me various items they had. Thank you for being so kind!!!
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May 2022 by Mária lúisa Pérez
They have BEAUTIFUL items that I absolutely love ❤️??❣️
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May 2022 by Yachica Onai Williams
Super duper amazing Mothers Day gift …. Love it!!!
