-
March 2024 by Ad Rok
From ordering to ordering, easy and convenient. If you expect to see your order when the eta is provided, think again. Their inventory is based on 3rd party companies and you will wait months to receive your items. Incredible rugs will say the item is in stock, and after you drop the $$, you will be given an apologetic updated eta months beyond original eta. Poor way of doing business. Update on owner response** we have been apologized to by your business repeatedly with no offers to make the situation better. All excuses have been pointed towards supply chain. Your website stated “in stock”, and multiple items were in fact not in stock. Please do not pass the buck. Your inventory is wrong, and the customer suffers the wait times. We will not be doing business with incredible rugs in the future. Honesty is hard to find, but we will keep looking for those types of businesses.
-
February 2024 by Rebecca F.
Bought $1,449.81 rug delivered December 27, 2022. Notified company January 5, 2024 that an area about the size of a dinner plate had worn to the backing where my husband puts his feet when in his recliner. The worn area had been there a while obviously but because of the pattern, was difficult to see. I notified the company that day and was told that I should have notified them before the one year warranty had expired some 9 DAYS PRIOR. I was told they would do no refund, no partial refund or anything and they suggested that I place a rug over the affected area. The rug shed buckets of grey fibers, with every vacuuming and I believe it is defective but I have no recourse. I missed the end of the warranty by 9 days over the Christmas holidays and they will do nothing, not even a partial refund. I used my last rug for 4 years I believe and someone else is still using it. Good luck with this company. If possible, I would give ZERO stars.
-
January 2024 by Colleen Coleman
Incredible Rugs is a pleasure to deal with from start to finish! This was not a quick journey to purchase, so I called them numerous times to ask about shipping, return policies, sample rugs, sizes, fabrics, pads, etc. First of all, they answer the phone quickly. Everyone who answered the phone was pleasant and very knowledgeable. So I first ordered several small sample rugs to put in our home to see how the colors and fabrics match. The samples arrived very quickly, before Thanksgiving. Incredible Rugs also has a very generous return policy, unlike other companies. (With other companies, you are stuck with the sample rugs that you ordered, and there are no refunds. Not the case with Incredible Rugs!) We took our time making a decision and then ordered a 9 x 12 foot Surya Pune PUN-2302 area rug. It arrived so quickly!! And then returning the sample rugs was a breeze. They send you the mailing label and RMA code asap. We LOVE this rug!! It is high quality, super soft, and has extremely vibrant colors that match our decor perfectly. It looks like a painting on the floor!! Could not be happier with this rug and this company. You will LOVE Incredible Rugs!!!
-
January 2024 by Victoria Kinghorn
I ordered two rugs, one small and one large. I will be honest that I panicked on this order because I am accustomed to some of the very large corporations that do mail order. There was a little confusion over when the order would ship and I became worried. I had recently experienced a couple of not-good online purchases with entirely other businesses and feared the worst. I even complained. I was a little annoying, I’m sure. Guess what? They didn’t skip a beat. They were kind, courteous and helpful. The small rug worked perfectly, but I could tell the color would not be right for a large rug. They allowed me to cancel and promptly refunded me. I will absolutely shop again because of the way they handled my concerns. The prices are great too. I strongly recommend this company. In fact, I will be shopping again soon.
-
January 2024 by Lisa Klein
I love the rug, however when I requested a larger rug and I would cut to size. Disappointed that your company would not exchange for a larger rug pad.
-
January 2024 by Karen Cristina
Great communication! Packaged perfectly. Arrived with no issues. Rug is perfect and just what I wanted. Will definitely shop here again.
-
January 2024 by Judith M
Lots of contact before the delivery of my rug all went as planned. The rug is great quality and arrived on time and in good shape.
-
December 2023 by AJZ P.
Amazing Customer Service. I ordered a very large rug. Before processing the order, they emailed me to let me know that even though the rug could be returned, it would have to be returned via freight, and it was costly. Instead, they sent me a sample of the rug so I could make sure it was exactly what I wanted. The sample didn’t match the room, so I ended up not purchasing the rug. But I absolutely will purchase from them in the future (once I figure out what I want).Thank you!
-
December 2023 by Carole Hays
My order was promptly filled and received. The rugs were exactly as pictured and of very good quality. Thanks for the great service.
-
December 2023 by Dawn Mihlfeld
I have ordered many rugs from this company and have always had the best experience. The customer service is over the top and have been very helpful with each and every order. They add a personal touch that is so hard to find anymore!
-
December 2023 by Justin Callahan
GREAT CUSTOMER SERVICE EXPERIENCEA little tentative when deciding to buy a rug on-line, and I had questions about return policy, delivery time, etc. Called Incredible Rugs' 800 line expecting to most likely speak to a third party call center somewhere; instead, Jennifer answered and explained that she was sitting there in the store in Texas. She couldn't have been more helpful. She answered every question I had, and everything she alluded to came true. This beautiful rug was delivered on-time and in perfect condition. The rug is gorgeous and is perfect in this room. You should not hesitate making your purchase from Incredible Rugs and Decor.
-
November 2023 by Kathy Erbes
Absolutely love these rugs! Quick delivery and great quality. We have ordered multiple times and have never been disappointed!
-
November 2023 by Kathy E
We have ordered their rugs multiple times and absolutely love each and every one. Great quality products and received quickly. We refer Incredible Rugs and Decor to all of our friends. you will not be disappointed!
-
July 2023 by Jan Uhl
I NEVER write reviews but the service from Incredible Rugs and Decor has been so stellar that I want to share my experience. First of all, their selection and pricing is impressive. I ordered a couple of returnable samples and two rugs, all of which came to me within days. I received credit IMMEDIATELY when I returned the samples. I also returned one of the rugs which became lost in transit. Noah, the service rep I dealt with, stayed in communication with me and promptly initiated a claim with the carrier; within 72 hours my account was credited for the still missing rug! Incredible Rugs from now on will be at the top of my go-to resources for rugs!
-
June 2023 by Michele S
My third time ordering from this company and they are excellent to work with.From the time the order was placed to processing and shipping, customer service kept me notified of every step. I am very happy and will continue to order from them.
