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March 2025 by Jose Perez
I absolutely love coming to IBC on Walzem! The entire staff goes above and beyond with their service, always making each visit a great experience. Everyone here is friendly, professional, and truly cares about their customers. Chanel, the manager, leads an amazing team with great personalities and outstanding customer service. I highly recommend this location to anyone looking for a bank that treats you like family!
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January 2025 by Seth Allen
After banking within IBC for years, I can say Chanel and the staff at this IBC location are my FAVORITE of all IBCs I’ve visited in San Antonio. If this is your local branch, then lucky you!
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November 2024 by Kano g
That's it I'm closing my account next week, Atm broken again !! can't rely on this pos bank i get off work late i need an atm to deposit when bank is closed ! 😡
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November 2024 by Ashley
Ms Chanel has great customer service and very polite and energetic.Good job and continue with greatness.
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May 2024 by A Lex
I always feel welcome here and they do their best!!
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February 2024 by J A
Horrible bank manager, rude and impatient staff!! Do not come here and definitely don’t trust them with your money! Chanel McCarthy is a horrible bank manager with a horrible attitude, if you hate your job so much get a better one. Stop taking your bad choices out on innocent people.
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June 2023 by Sylvia Brussolo
I waited two hours, I better left. There were two people at the desk attending to the only two people before me, but they didn't know what they were doing. They asked each other, "Never go to this location."
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April 2023 by monica porter
I wait in lobby for an hour did not get my question answered so I went to teller line and asked my question they answered it
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March 2023 by Michael Bingaman
Great regional bank!
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February 2023 by Fearless
They look like they don't want to work. Closed my account with out letting me know the reason.
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August 2022 by lea dowsland
Please DO NOT use IBC bank! Most of their branches are closed permanently. We were told the ATMs would remain open when in fact they are not. There are no branches open anywhere near my location making it extremely difficult to do any kind of business with this particular Bank. We received notice for some of the branch closures but no notice for any of the ATM closures. In my opinion, this is irresponsible business.
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July 2022 by Myrna Alvarez
If I can give 0 stars I would, they claim their checking account is free, but if you don’t use it they will charge you 5 dollars, they already steal from me 15 dollars, definitely I will be canceling both accounts checking and savings after so many years with them, what an awful experience
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May 2022 by Cesy Cabrera
If ain’t one thing or another wrong here. Just go bank somewhere else. Employees are not helpful at all.
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November 2021 by Nayra Flores
Horrible customer service!! Especially some girl named "Jennifer "... if I could, I would rate this bank a 0
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September 2021 by Alan Leal
Worst Bank Experience Ever!!! Walzem Dr. Bank is Slowest, I've been waiting 15 min on Motor Bank and ask for the return of my money because they never do the deposit I wanted to do, I will better change to Bank of America.
