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April 2024 by Missy
Worst bank ever they just can't wait to take your money
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January 2024 by Kaycee Jones
ATM is always out of order and usually the tellers are standing around while one is working so it takes a long time. This location is horrible compared to others.
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September 2023 by OkayRichay
Kenia is very helpful!
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August 2023 by Sara Sabti
Excellent work
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June 2022 by Manuel Rodriguez
Excellent customer service
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August 2021 by Ryan Duncan
Very clean and friendly bank. We were greeted and helped within moments of walking through the door.Everyone is following covid precautions and signs are placed throughout.Not a ton of employees here and can imagine getting busy during rush hour. If you have patience or time your arrival for off-hours, this is a nice place to do your banking.
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May 2021 by Roberto Gonzalez
Erin and Elizabeth were very courteous in helping me get a cashiers check yesterday. They promoted a culture of growth and development that is beneficial when facing tough customer service challenges. I really enjoyed my visit and look forward to coming back to this location!
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September 2020 by Edward Imperial
Bad customer service by Robert.. seem that he didn’t want to cash me a check if he can’t verify cause he has an old phoneNumber from the check owner? Their policies are really stupid. Don’t recommend this location for bank.
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July 2020 by Roberto Garza
Erin and Elizabeth were very courteous in helping me get a cashiers check yesterday. They promoted a culture of growth and development that is beneficial when facing tough customer service challenges. I really enjoyed my visit and look forward to coming back to this location!
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June 2020 by Alyssa Segovia
very nice staff, happy environment. caring bankers, clean environment. wait time is not long. I had a problem with overdraft on my account and helped me out and in the end helped me better understand this service.
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June 2020 by Has Vld
This location is the worse I’ve been to, we usually go to the one on Fredericksburg but this one is closer to our apartment. My husband went in to order checks and the man that sits at the desk by the doors told him it would be ready within 7-10days and he went in after two weeks cause he never got a call back and now they told him 5-7 weeks which is just insane. If they would’ve told him that from the beginning we would’ve just ordered them from my Chase account. We need to pay our rent with the checks. So annoying when these people don’t know their own business. I’m so glad i closed my account with ibc and went to Chase. And my husband will be doing the same.
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March 2020 by Christopher Larson
Phone rang for 5 minutes straight. No one answered.
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February 2020 by alyssa gonzalez
very nice staff, happy environment. caring bankers, clean environment. wait time is not long. I had a problem with overdraft on my account and helped me out and in the end helped me better understand this service.
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February 2020 by Elizabeth Smith
Very helpful, Went in and needed help with my account both the sales rep and the manager were very helpful to attend to my needs. Everyone was nice and respectful. Facility is very clean
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December 2019 by Jenny hassel
This location is the worse I’ve been to, we usually go to the one on Fredericksburg but this one is closer to our apartment. My husband went in to order checks and the man that sits at the desk by the doors told him it would be ready within 7-10days and he went in after two weeks cause he never got a call back and now they told him 5-7 weeks which is just insane. If they would’ve told him that from the beginning we would’ve just ordered them from my Chase account. We need to pay our rent with the checks. So annoying when these people don’t know their own business. I’m so glad i closed my account with ibc and went to Chase. And my husband will be doing the same.
