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May 2025 by Diana Saenz
Julie Casanova, KINDNESS OF KINDS!!!
If you need to open an account or need help with ANYTHING else, please go to the alamo ranch location and also ask for Julie. The whole staff is AMAZING and POLITE. Julie, you're the true definition of CUSTOMER SERVICE. it was a pleasure meeting you and don't ever leave this place.
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March 2025 by Brianna Lopez
Does not even deserve 1 star. Within the first month of opening an account my account was charged 4 nsf fees for a $300 charge by check that I never did. I never received checks and getting a hold of someone that will actually help has been a nightmare.
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November 2024 by Rena Bottom
Always fast efficient friendly service.
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May 2024 by Natali M
I came in to buy Pesos for a trip to Mexico and I am SHOCKED at how the teller who counted out the pesos counted the money back to me.
Part of the transaction included 200 bills
Instead of counting 2, 4, 6, 8, etc
She would put one 200 bill down and say 1,2 - another 200 bill down 3,4 - another one down 5,6.
She’s either new at counting by 2s or wasn’t taught the proper way to handle money in general.
When counting the 500s it was the same thing!
Do better IBC! Train your tellers the right way of counting. This is how drawers end up short or over and they just confuse themselves. This can fall back on school systems not teaching certain things but this is people’s money we’re talking about.
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September 2023 by Bridget Burget
Very sweet and friendly
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August 2023 by JUANITA SEPULVEDA
I went in this bank to exchange dollars for foreign currency. I was pleasantly surprised by the friendliest and most helpful bank teller I have ever met, Braydon.
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May 2023 by Victor Barnes
I was having a bad day and it showed. The customer service and professionalism lightened my mood and I left in better spirits.
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January 2023 by Ahmad Washington
Worst experience I’ve ever had at a bank. I would’ve even closed my account if I didn’t have pending transactions. Just withdrew my money and going to Wells Fargo
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September 2022 by Tiffany
I was having the worst day because the bank didn’t want to release my funds even though I had an email saying they would. Every location and even the call center wouldn’t help me, until I spoke with Mizael! Who was so helpful. Even though it’s Friday and they were busy all day he went out of his way to help me in any way he could. I received my funds as expected thanks to him and Tim. Life savers!!
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May 2022 by Tiffany Terry
I was having the worst day because the bank didn’t want to release my funds even though I had an email saying they would. Every location and even the call center wouldn’t help me, until I spoke with Mizael! Who was so helpful. Even though it’s Friday and they were busy all day he went out of his way to help me in any way he could. I received my funds as expected thanks to him and Tim. Life savers!!
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April 2022 by Zabdiel Resendez
Good service friendly staff
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April 2022 by Edna Diaz
Very very nice helpful staff !
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July 2021 by T Dawg
The tellers seem to always be rude and not all enthusiastic about helping customers. Feels as though they're doing us a favor by letting us bank with them. They really need some customer service training and more professionalism. Half the time I come in the employees don't acknowledge me as I walk in, the others are on their phone while I'm waiting in line. I plan to switch immediately!
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April 2021 by Tiffany A
Trash.
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May 2020 by Gilbert Rymers
Never had a problem at this location, Customer service is Excellent.
