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August 2025 by Adrian Ramos
I’m not from San Antonio and I came to deposit just a little over three grand and the teller and the manager claim that it is their policy that one may deposit only up to three grand through the drive thru. Funny how at every IBC even back home I have deposited even nine grand at the drive thru. I’m in a hurry and their attitude delayed me even more. I understand the limit of I was withdrawing but not on depositing. This location gets no stars from me in all reality.
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July 2025 by M R
Outstanding customer service from Carissa. Made opening a new account easy and accessible. Thank you
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May 2025 by Diana Castilla
If I could give no stars review to this IBC Bank branch I would. We went to cash a check from my business. A young heavy set teller with a rude attitude name Marissa Hernandez had the worst customer services skills. She had the audacity to say she was not comfortable servicing us after she was the one being rude. She needs to be trained on ethics and customer service skills.
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May 2025 by angie Chavarria
Teller has no manners very rude with those manners she shouldn't be working with customers. Teller Maria needs to smile and learn how to talk to customers. At the S.E Military location
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February 2025 by Alisa Zavala
Worst bank ever denied my direct deposit and take for ever for a mobile deposit to be posted
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December 2024 by Eva Juarez
Fast and easy. In and out within 15min. Velia is a doll. Pleasant and super helpful by helping me save $$ on my new debit cards! Gracias
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September 2024 by ZARPASO ÑORTENO
This bank the tellers and Manager sucks always rude and everything to them with your own money is suspicious crazy do they not know people actually work for their money. Crazy crazy crazy
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September 2024 by Clarissa Villarreal
Extremely slow service
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May 2024 by Gloria Carrizales
Went in on Friday to withdrawal some money was told I couldn’t because it’s pending, I told the teller I get direct deposit every month from my employer for the last 5 years and never had a problem withdrawing money, she said I can take out from the atm I asked for a manager but of course there’s never a mangager available. I told her I go to the location at city base and do it all the time. I go to the city base location and they tell me the teller called them and they cannot do the withdrawal. Long story short they could do the withdrawal these tellers are not trained properly and because of them I will be closing my account. My 10 year can do a better job than them, it’s ridiculous to even have to go through something like that especially was I was going out of town that same day and had to deal with this. I will be posting all the this on my personal and business page to make people aware to not bank here!
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March 2024 by Roberto Hernández
3 days attempting to deposit money on ATM.still not accepting money the ATM .went inside the bank ,4 employees but only one attending the line
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March 2024 by Estrellita Ramos Berrones
My check was put on hold , I come every week last time they looked into my account to check and took off hold but the manager or whatever she said she was won’t even look and you could tell by her voice she was getting upset . I just think she could have done more and better.
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December 2023 by Michael Harrison
Good kind staff always greeted with a smile. They are short on staff at times but I don’t mind since I plan ahead. In all great bank could probably just hire a few more people to handle heavy business days and upgrade the security on their debit cards.
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December 2023 by Lexi H.
Do Not Recommend!! These people are just so stupid and if you want to close your account with them you have to pay fees which was NEVER mentioned! Any IBC bank is just ridiculous!!! Also just found out they basically STOLE MY MONEY!!!!
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December 2023 by Rosenna Roque
15 dollars fee for a debit card is ridiculous. Haven’t had to order one in almost 5 years and still had to pay.
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October 2023 by Vanessa Sanchez
Bad experience with PNC Bank. Talked to supervisor Amir about starting new account. Great customer service and answered my questions
