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March 2024 by Reid Wilson
Despite having an accountant in Indiana who only charges me $80 to file my taxes, I came to H&R Block because I've been a Texas resident since May last year. The website said filing as low as $89 when I made the appointment, and no fee schedule was discussed before the service was performed. The accountant was old as dirt and could not hear anything I said and didn't even look through all my papers, so he had to do them twice. Then I was charged $184 to file as a full-year Indiana resident despite being in Texas over half the year, as state filing is an extra $70. I agreed to pay by automatic debit, by when i got to the front desk, they wanted me to pay an additional $249 for services including those I'd already agreed to pay. I spoke with a senior accountant who said he would look at what had been done, but the old dude had left and not properly closed out my file, so it seems I must come back. Now I wish I had simply used my accountant, or that they were up front with pricing. I won't be back once I get this all sorted.
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March 2024 by Frank Limon
Great customer service.! Tax preparer was very helpful.
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February 2024 by lynne poole
Excellent customer service, very helpful
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February 2024 by Brandon Lopez
Amazing customer service
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February 2024 by Corinne Cunningham
Great experience for my mother again! Our tax agent was very nice and knowledgeable. He made us feel comfortable and welcome.
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May 2023 by Jesse Zimmerman
Make sure if you go here you double check their work. If something isn’t what you think it is, go back. They said they were experienced in doing taxes for military but they aren’t. I should have requested a refund for my 200 I paid after having to go back and have them re-do my state taxes.
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April 2023 by Steven Mackall
Patti prepared our taxes and she was the best. Looking forward to meeting with her next year.
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March 2023 by Lulu Laraya
FRED is amazing ✨ nothing but kind words. He was very helpful and timely. Thank you Fred for making this stress free for me!
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March 2023 by Mayasmin Delarosa
H&R Block charges way too much for doing your taxes, I only rcvd $200 back this year and was charged $200 for doing my taxes, What? Really, wow! way too high.smh
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March 2023 by Gary Griffin
Julissa always takes care of my needs and is both friendly and professional.
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March 2023 by Kimberly Rolling
Took care of me lickady-split!
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February 2023 by Angel De Los Santos
What ever you do don't go to Maurice Hendrix he's dose not have it together my tax return went from 6500 to me owing them 85 dollars because he messed up with my dependents I wish I could sue
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June 2022 by Ale Galvan
They never answer the phone. I leave voicemails and they never call back either.
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June 2022 by Diana Lopez
Not very happy with ur service n I have been with u guys a few years now.i called ya'll n still haven't gotten a call back. N my son still hasn't gotten his income tax as of today.says it was sent to the bank on April 26,2022...
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May 2022 by James K
My appointment was changed without my knowledge. It was moved from Sunday to Saturday.
