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June 2024 by Cody S
Homewerks has had my coffee machine in for service for over a month. Multiple calls in are not returned, incorrect diagnosis involving a $300+ part being ordered and still charged, very poor communication. Do yourself a favor and stay far away.
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April 2024 by Geo-T22 Pav
Great place to check out for your kitchen appliance needs. The people are super helpful and the owner very knowledgeable.While they did not carry the brand of cooktop I was looking for, they were very helpful as to what to watch out for when ordering via the internet.They are tucked in next to EZ at the corner of hwy 281 & Bitters.
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March 2024 by Eduardo Gudino
Best Highland appliances in San Antonio, nothing, but the best comes out of that store, including the Service.
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January 2024 by Celeste C.
Not going to lie they're nice but nice can only go so far. You can tell they're disorganized and they just don't communicate at all. We had to keep calling for an update and I felt like I was a bother. My husband went to drop it off he said someone said just leave it here and the vacuum guy will come in a few days. They call us they need our paper work and I brought it. Then we never heard back until we called again and they had issues with the company which (I do have warranty but that's another issue) but that's fine if they couldn't do it but it's the lack of communication for me. I never got any feedback so we just tried to handle it ourselves and even though in the end we couldn't resolve the issue I wished instead of going back and forth they would've just told me up front they couldn't do it and not waste my time for almost two weeks of not having a vacuum I could've just gone to a store and bought another one. Please do yourself a favor if your vacuum breaks and you call the manufacturer and they send you here just buy yourself a new one it's not worth dealing with this incompetent company because the guy name Edward even said if they were to fix it, that's another couple weeks or more just to order the parts. So I am done with Miele's now. Rather go buy a Shark or Dyson at this point.
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October 2023 by Justin McKenzie
Extremely rude over the phone. Not looking for new customers.
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June 2023 by Paul simonsen
Homework’s sells high end kitchen appliances - the problem is their service department doesn’t service. Got charged for a $135 tech visit to diagnose the troubles with a Liebherr refrigerator I purchased from Homewerks - which of course started to malfunction just after the warrantee expired - I waited a week for Homewerks to provide an estimate and schedule repairs. No information from the service department, my phone calls were never returned, the service rep was either not in that day, not at her desk or already left for home every-time I called. I ended up going to a different appliance service outfit for the repair. I’m very disappointed with Homewerks and would not purchase from them in the future.
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December 2022 by Lauren Moore
First the positive, they have great products and knowledge of the productions. Interactive showroom and many design idea pictures. However, they are not good at returning phone calls or responding to emails. They are rude when you finally get them on the phone. For the price I paid for a stove/ range I expected the customer service to be top notch. Would not recommend purchasing from them but a great place to get ideas.
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December 2022 by Troy Jones
Be very careful when doing business with Homewerks. We were doing a major home remodel and purchased 2 Liebherr wine refrigerators back in May for over $10,000. When it came time this fall to install them, first time we were scheduled for delivery, only one person showed up and said that he would not be able to install them by himself. It was also discovered that they did not give our contractor the correct building specifications so the cabinets had to be modified. When they came back the following week to install the refrigerators, it was obvious that they did not know what they were doing. When the door was switched on one cooler, it was done incorrectly, so the door touch did not work. On the other cooler, there was a crack in the plastic. We emailed Denise that evening explaining that the installation was not done correctly and what the issues were. Since then, Denise has not returned any of our emails or any of our phone calls. Fortunately for us, Liebherr has stood behind their products and are having the refrigerators installed correctly. In fact, Denise would not even return the calls of the Liebherr rep. I would not recommend doing business with Homwerks.
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December 2022 by Anthony Harmon
Incredibly nice guys. U didn’t know this place existed and found it pretty darn cool! I’ll be back!
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August 2022 by nathan rubio
Bought a BlueStar range and Miele dishwasher from Homewerks. Beautiful people, Denise is a champ and Randy has a ton of knowledge on everything sold to fit your needs to the right equipment.I love this place.UPDATE 08/02/2022Denise and her team really hit it out of the park.Randy, Wade, and Julian made the 165 mile trip for instillation and were outstanding to work with. New construction so there were hicups, but these guys troubleshoot like the pros they are. No issue was too much, BUT, planning and guidance from Randy before the instillation were part of the success. Just listen to him and work with your construction/renovation contractors to get the little things ironed out.Homewerks really over delivered. I appreciate Denise really listening to my request to get a special set of knobs in for my BlueStar, that was the icing on the cake.Thank you Denise, Randy, Wade, and Julian, you all are awesome!
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April 2022 by Jay W.
Can I give fewer than one star? Because that's what I want to do. We should have walked away when the sales person told us that only the owner can write up a sale. That took days longer. Our appliances were on back order for months. To be fair, that was a pandemic-related supply chain issue and not their fault. We understood, and it was fine because we were renovating our kitchen, so we had time. I tried to schedule delivery and installation six weeks in advance, but the sales staff couldn't do it. Only the owner. But she didn't return my call, so I had to keep calling until she was in the store. Then I confirmed a week ahead. Delivery day arrived, I had my plumbers and electricians there in case there were problems (time I had to pay for), the HomeWerks crew showed up, and they put everything in the garage and left. Installation wasn't included. When I called the store, no one could help me because (you guessed it) only the owner handles problems, and she was on vacation. The following week, she finally called me back and said installation was never scheduled. Just delivery. I asked her in what world would someone order $15k of appliances and not want them installed? We had a dishwasher, range, vent hood, built-in microwave, and two wine fridges. Of course we needed them installed. And I mentioned that it is HER JOB to ask for that clarification when she is scheduling. I also told her it is poor management to not have any staff who can handle problems while she is not there, which seems to be frequently. Her response was, "Today is Tuesday and I've got you on the schedule for installation tomorrow, so I'd say that's pretty good," as if she were doing me some huge favor instead of doing what she should have done in the first place. Doing what she was scheduled to do a week later is not "pretty good." Her crew arrived the next day. We discovered that one of the wine fridges was damaged in shipping, with the frame bent and the front vent cover crushed. So we told them not to install it. They halfway installed the dishwasher and said they couldn't do anymore. They said the electrical for the range was set up wrong, but our electrician was there and said he'd set it up according to the specs we'd given him months before. They argued with him over it and refused to install the range. They said the opening for the vent hood was wrong and didn't install that, either. (We installed it ourselves with no issues a couple days later. The opening was correct.) They said they'd be able to straighten the frame of the wine fridge and would order a new vent cover for us, but we've heard nothing. In further inspecting the damaged fridge, we found that the shelves are incorrectly installed (not their fault--it was a manufacturing defect) and emailed the owner asking her to let us know what our options for replacing the unit were. She did not respond to our email. So my husband contacted the manufacturer directly to solve the problem. I would stay as far away from this business as possible. The owner micromanages so much that no employees can help you if there is a problem. She refuses to take ownership of any problem she creates and does not communicate with customers in a timely or professional manner. I would drive to Austin to find appliances before ever stepping foot in her store. Heck, I'd drive to Houston first!
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April 2022 by Kent W.
Every part of this transaction has been horrible. Homewerks does sell cool stuff for the home - but I would absolutely find another dealer rather than go through this business again. Post sale communication is terrible. Calls are not returned. Delivery, even after confirmed multiple times (6 weeks in advance, 4 weeks in advance, and the week of the scheduled delivery) didn't happen. Three guys with a completely filled truck showed up and said "where do you want 'em - front porch or in the garage?" Denise Sanchez, the owner, is THE ONLY PERSON who can answer your questions. No one else in the entire staff can answer simple questions like backorder status, delivery date, etc. You have to confirm everything with Denise. For example, this week I have e-mailed twice with no response. If you are spending $15k plus on new kitchen appliances - find a reputable company to deal with - Homewerks is not.
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April 2022 by Busra Bayam
Stay away please. I bought Miele washer and dryer and adaptor, they shipped the machines to Houston and charged me 300$ For shipping. They forgot to shipped the adaptor… The guy who delivered the machines was just a delivery person. We were in contact about 10 days for a service to install the machines but they never sent someone. Customer service is poor. I am happy with the machines because I know Miele, I have used before. But horrible store and customer service.
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March 2022 by Oscar Flores
Great Oreck Annual Tuneup, it is free on the ORECK XL 21 year warranty model.
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January 2022 by Carol E.
I only write a review if my experience was exceptionally good (or bad). In this case, my experience was fantastic. I purchased a new Miele washer and dryer from Homewerks. The sales and service experience was nothing less than wonderful from the beginning. Unfortunately, the dryer was faulty and after multiple frustrating attempts to work with the manufacturer to service the equipment, Homewerks stepped in and had the dryer replaced. What had become a nightmare trying to get the situation resolved through the warranty process became a blessing to me as Homewerks took care of everything. I really can't say enough about the care and attention from the entire staff at Homewerks. I will never go anywhere else. I am one happy and satisfied customer!
