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September 2024 by Bethann Jackson
Pharmacy employee was extremely rude on the phone. Apparently my daughter’s medication is on backorder, which they never called or sent a message letting us know… but that’s not on the employee.
She was very short, and made it clear she didn’t care about doing her job well. I nicely asked what we could do and was rudely told “there is nothing you can do.” I asked if she knew approximately how long this medication was usually on backorder and she sighed and barked “no” back at me. I know it’s not a big deal to you that we can’t get our medication but it is important to us! I was very polite and didn’t deserve to be spoken to that way, especially when we are the family that now has to figure out how to manage without our meds.
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August 2024 by k king
My son picked up 3 meds including an inhaler and asked for a council and was told by the pharmacist that it was pretty self explanitory and there was paperwork he could read. I worked at another HEB pharmacy and never in a million years would our pharmacists tell a customer that and not give him a council. Completely unexceptable!!
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April 2024 by Mr G
First time at this HEB and it was very nice and clean. Employees were really nice.
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February 2024 by Carmen Vega
When my medication was over $400, Christian tried different options, ran coupons, and was super patient while we worked out the best option for me. I commend and recommend highly. Thank you HEB and Christian!
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January 2024 by Joseph Gonzales
Great fast and friendly service.
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January 2024 by noirin Horgan
customer service awful.....dont have medication i ordered 3 days ago , intially told 2-3 days to get in order...told to call yesterday but figured i would try today....told they dont know when it will come in...didn't offer any alternatives... told to try monday but told them i have appt on monday that i need the medication for . Then told i could try other HEBs.....useless... of all the HEB, am i suppose to call all of them
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November 2023 by Roger Sando
Being over an hour behind on immunization appointments is just completely unacceptable. The way the employees treat customers doesn’t help either. Some of the employees working there seem like they absolutely hate their jobs. There are many other better options to get vaccines.
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October 2023 by Oscar Perez
Few cashiers and cashiers with attitude. Complaning store is always busy.?
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April 2023 by Just Tony
They do a great job of explaining all you need to know.
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November 2022 by Edward Cruz
Need sanitizing stations by poultry section to prevent cross contamination issues. Hand wipes and foam sanitizer for hands. By hot soup and fresh donuts stations.
With Covid variants still around. And some people not fully vaccinated. It could be problem to some.
And with up coming flu season coming around.
Important for HEB to keep customers healthy to come back.
As for the hot soups. No napkins and lids stored in dirty clear container.
Seems like some supervisors that walk around should notice some of these problem.
HEBs should follow our regular store at Grissom Road and Tezel Road.
Thanks.
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November 2022 by Layla
Annoyed because I made a 2pm vaccine appointment, arrived 15 minutes early, it's 25 minutes past my appointment time and I am still waiting. I have stuff to do. What's the point of making an appointment if these idiots can't keep it?
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October 2022 by Layla Shuff
Annoyed because I made a 2pm vaccine appointment, arrived 15 minutes early, it's 25 minutes past my appointment time and I am still waiting. I have stuff to do. What's the point of making an appointment if these idiots can't keep it?
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October 2022 by Ella
I love all the discounts and good prices they have compare to other pharmacies
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October 2022 by Layla Kilmister
Annoyed because I made a 2pm vaccine appointment, arrived 15 minutes early, it's 25 minutes past my appointment time and I am still waiting. I have stuff to do. What's the point of making an appointment if these idiots can't keep it?
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September 2022 by Sylvia Amador
They don’t have free pharmacy delivery. That is only if you hate 2 or more prescriptions, otherwise it’s $5.00.
