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December 2023 by Mark Alan
A great little shop. Shout out to Evan and the guys over there. A great place for bike advice and getting your bike serviced. I'm getting back on the bike after a number of years with no riding due to injuries. Good to stop by some of the local bike shops again. Glad to see that there's still some around. Due to COVID, quite a few of them are going away.? Or they're being bought up by the big manufacturers. So be sure to frequent your local, independently owned and operated bike shops.
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December 2023 by Mark S.
A great little shop. Shout out to Evan and the guys over there. A great place for bike advice and getting your bike serviced. I'm getting back on the bike after a number of years with no riding due to injuries. Good to stop by some of the local bike shops again. Glad to see that there's still some around. Due to COVID, quite a few of them are going away. Or they're being bought up by the big manufacturers. So be sure to frequent your local, independently owned and operated bike shops.
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October 2023 by Trina W.
Have been by twice now and the first time encountered great customer service, the second time not so much. The two guys working the second time didn't seem to be as knowledgeable, I think one was new. I needed my tube replaced on the back tire and it took a few tries before he could get it back on but after getting it home it now makes a scraping noise when I pedal like maybe my brake is rubbing, I'm not sure. The first time I took it in though for the front tube everything came out great.
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September 2023 by A C
This place is awesome as well as the staff. If you need help they’d be there to answer your questions. They are friendly and very helpful
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September 2023 by Seb K
What a great experience!! Exceptional customer service, super fast communication and i got awesome deal on new Scott bike from Michael and Chris. Gotta Ride Bikes just earned a new customer from Austin. Way to go guys ??
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August 2023 by Sameer Siddiqui
Chris at Gotta Ride Bikes is awesome at his job! Great customer service and products! I haven’t rode a bike in like 25 years lol and so I started my research going to a couple stores in town that all just wanted to sell me a bike which you might say what’s wrong with that? They just kept saying try this one or that one. Well I didn’t know what I was doing at all and I needed guidance and education more than a bike at that point.Chris approached me in his store and I told him my reason for being there and instead of going right to a bike he started asking me questions, explained the differences between hybrid vs mountain, components, why this one costs way more than that one even though they look the same. He explained the industry and local markets in SA vs Austin, he’s very knowledgeable. We decided on a Kona bike but he didn’t have the size/color I wanted so he said he can order it, $875 plus $80 shipping. I went to the Kona website and found a 2022 model for $700 plus $60 shipping. I went back to the store and Chris’ colleague let me know I can order online and deliver to the store and they still get credit and full margin. Well turns out Kona got rid of the D2B and online is only D2C! I felt really bad as they lost their margin and still assembled my bike for me and were super chill about it. Of course I had to get gear so I just dropped ~$300 and they will be my bike store for as long as I live in town! They have a customer for life! Yes, it really is like riding a bike ? ?
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August 2023 by Ariel Ness
Really gotta give it to Gotta Ride Bikes for top notch customer service.Today I brought a wheel so they could help me tighten a lock ring on my front brake, they didnt have a tool that could interface with this particular setup, so they just gave me a new lockring with a different interface for free.At a past visit, I left my bike there to install a new rear hub, they discovered some issue and werent sure if they ruined the wheel, so they replaced the entire wheel for free and just charged for the service.Really clear they care about customer satisfaction and doing a good job. Dont shy away from coming here.
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April 2023 by Edna M. Ruiz
We went into Gotta Ride Bikes with very little knowledge on bikes. Justin helped us tremendously with what type of bikes worked best for us. He even broke down the costs of each bike. There was never any pressure to buy the most expensive bike, he simply wanted to educate us on why the cost of some bikes were higher. Justin took the time to have us test ride the bikes to get a feel for them. After selecting our bikes, Justin went further into detail on how our bikes functioned with gears, brakes, tires, the works. My bf and I got his and hers Scott bikes with helmets that compliment our bikes! Thank you Justin for all of your help! Hope to see you on the trails some day!
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April 2023 by Daryl Southwood
I rolled in from out of town, put my bike back together. I wanted to be sure it was all good so I brought it in. They gave it a once I've and filled the tires. The staff was super friendly and helpful. If I lived in the area this would be my shop of choice.
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April 2023 by Mike Post
Very knowledgeable, helpful and accommodating, especially helpful during breakdowns of my bike. Prices for repairs and maintenance very reasonable.
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April 2023 by Tyman E.
Knowledgeable and friendly staff got my issue repaired quickly. If you need a repair or a new bike, you should go there.
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March 2023 by Lawrence Fields
Seriously if you have any bike issues or questions you gotta come here! Professional advice, informative, and coat effective. Chris was a huge help!
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February 2023 by Mae S.
This is my jam! I appreciate the mechanics at this wee bike shop that seems across the world from me! But I make the journey because the communication and honesty I get from these people is top notch. If you're looking for honest, reliable, clean and speedy, look no further!
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January 2023 by Brian Ruiz
Great bike shop! Unlike some others, they have great customer service - something that's a bit lacking these days. :) Great job Gotta Ride! ?
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December 2022 by Guille G.
Son profesionales y saben lo que hacen.... Te la entregan el mismo día. Yo lleve 2 grandes y una mediana, todas quedaron súper bien
