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September 2024 by sarc915
Beware of cancellation scam! If you are thinking of signing up don’t. Pay a day pass which will end up being cheaper in the long run. Membership is a scam, take pictures and/or video of cancellation form along with staff member who received your cancellation form, (which they don’t like) however there is no accountability so you need to hold them accountable. They will not process your cancellation and you will continue to get billed.
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August 2024 by Peter Allen
Tried to cancel my membership and the manager Joshua Guzman never replied back to multiple emails I’ve sent. I was forced to go in person. Definitely don’t recommend.
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August 2024 by maui oyala
AC doesn't work at weight area. Equipment outdated. Overcrowded. Gets the job done though.
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August 2024 by Michael Barncord
Don't sign the contract unless you plan on paying an additional 260.00 in cancelation fees. Not only did they say I was clear and everything was canceled, I got hit by their collections team AGAIN even though I have proof of emails of all payments. It's easier to pay it but it's definitely part of their scam. Poor poor business model, and there's plenty of complaining about it from other comments.
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August 2024 by Victor Paniagua Sotomayor
Doesn’t participate in other gold gyms systems so they’ll need to verify you before letting you in.
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August 2024 by M Pena
Fun place to work out. I like the big windows so i can watch all the cars while i work out. The view is really pretty at night. I enjoy this location because i can walk over to whole foods afterwards to shop for healthy food after a good workout.
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July 2024 by Francisca
I had my property stolen as well. Took my wallet and keys out of my gym bag. The staff can easily look at the cameras and see who did it but “their hands are tied”. Another poster stated his things got stolen so the thief is male and female. This leads me to believe the thieves are targeting this gym and are suffering no consequences whatsoever or it’s an inside job. In the age of technology where everyone’s actions are being recorded, this gym is looking the other way. Do not leave anything unattended, not even in the lockers. The woman who took my things is on their camera system, this gym could easily locate her and at least tell the authorities. I already filed a police report. Please be careful coming here.
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June 2024 by Adam Montalvo
DO NOT COME TO THIS GYM UNLESS YOU WANT ALL YOUR SHOT STOLEN AND THEY ARE NOT RESPONSIBLE. They broke into my locker stole my gym bag with my keys and wallet. Stole my car from parking lot. They wouldn’t even look at lobby tapes to see if they could see anything. These guys probably there or do this all the time.
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April 2024 by Julian Natividad
Sauna available great view as you work out great staff clean facilitie I definitely recommend trying this gym to all members
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March 2024 by Thomas Schorsch
Friendly staff . Makayla and the other front desk employees are always welcoming and helpful. Well equipped and clean gym area
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February 2024 by Catnjustme J
Love this facility! Trainers are great and it's a great atmosphere!
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February 2024 by Brian L
While the gym itself is great, the billing practices are not. I have cancelled my membership in person and followed up multiple times, including speaking with the general manager named Josh. Nobody seems to care and just keep charging for all 3 of our memberships. I have filed a complaint with BBB since I cannot get anyone to comply with a simple request to cancel. Read some BBB reviews about Golds Gym before you sign up. This apparently is a common fraudulent billing practice with Golds following an attempt to cancel.
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January 2024 by Carlos Zamarripa
Called over and over regarding my membership. No answer. Is there no one at the front desk??
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January 2024 by Myriam
Toured today and the equipment is dingy. All the kettlebells are rusty and have paint peeling off. Shame bc it is Alamo Heights and although inexpensive, it needs a refresh.
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January 2024 by Christian Jensen
Solid location and not cramped. Aside from the basic “this is a gym” nothing else stands out. LOTS of little things need to be addressed here: paper towel dispensers are regularly empty or broken, showers are frequently all hot water or not hot water, shower curtains had huge holes in them form months, and when they finally were replaced, they’re so small there are 3-4” gaps on both sides, AC system in the feee weight area was broken for upwards of a year, fans in locker room are frequently off, and multiple staff members have no clue how to turn them back on, multiple machines are down for maintenance for weeks at a time, and for reasons unknown, the staff took down ALL the clocks off the gym floor. This wouldn’t be an issue if the TVs were actually turned on and showed the time, but it’s pretty hit and miss. Gotta do better, Gold’s. Pretty simple fixes.
