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September 2024 by Dr. Pieraldi
I love the classes, Zumba and body Combat
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September 2024 by Aaron
Gold's gym has always been a solid place for a great workout because of the mix of various equipment to suit people's lift preferences. Free weights, machines, TRX, and treadmills all are kept in great order. The staff there are very friendly and professional. My two main beefs, though, are the lack of the sauna and swimming pool at many of the locations in San Antonio. It'd be nice if they would bring those back.
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September 2024 by Armando Vega
Great place and great staff
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September 2024 by Mario
This morning I go to the facility I coming from Venice Beach California and I pay for traveler access but in this gym don't accept that I feel bad bc I pay extra for my personal convenience and enjoy diferent locations . It's a good idea fix this inconvenience
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May 2024 by BossSmash
It's not as great as it's Glory days, sadly. Still pretty clean on the insides but the machines are just old there's too many new gyms on this street with brand new machines for Golds to still be using machines from back when I was in high-school which was 14 years ago now. The movie theater room movies need to be updated if that's one of your only selling features it should at least have more up to date and recent movie selection also all the machines are so loud because of how old they all sound like they need WD-40 like there struggling to operate you can barely enjoy the movie with the loud grinding noise. I was disappointed that this location never opened back up its pool, hot tub, and Sauna after covid, which was the only reason I kept a membership so long. I was hoping that it would one day return. If I'm being honest the only real selling point of this gym is most of the time it's pretty empty and they have about 2 machines that I have yet to find at other gyms that target my back this location Is probably one of the worser ones in the city and it's due for some major pick up if they would just get new machines reopen that pull and sauna and bring those prices down a few months I'm sure it would go right back to it's prime days. Something to think about.
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May 2024 by Karito
It's a good gym, the only thing is that it doesn't have a pool, but the classes and instructors are super energetic and professional.
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April 2024 by Ashley M
I really like this location. The staff is so nice and helpful every time I’ve gone. It’s never overly packed like the crunch down the street. My only two complaints would be that the music is always extremely loud even with headphones in. The other is that although the cardio cinema room is mostly great I wish they would take out two of the bikes and put in a stair master.
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March 2024 by Dakota Thompson
The music is way too loud
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March 2024 by Daniel Paz
My experience at Gold's Gym was disappointing due to its lack of cleanliness and the prolonged closure of the sauna, a contrast to nearby gyms that maintain higher standards. Despite its reputation, I found myself driving further for a better gym environment, as a clean and fully functional facility is crucial for a satisfactory fitness experience.
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January 2024 by Darlene Zigmond
I’m a former member, wanted to come back, but was told the pool isn’t available, may I suggest you remove the picture of the pool from the photo section, it’s misleading at this point, ty
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January 2024 by Gianna Harvey
I enjoyed my membership while I had it, but my positive experience ended when I had to cancel my membership due to moving. Gold's failed to properly cancel my membership and proceeded to charge me my membership fee for 7 months thereafter, and refused to refund me for the entire amount due to some unethical and predatory fine print. It was difficult to get in touch with a manager to sort out this issue, and when I was able to reach the general manager, he was uncooperative and unhelpful. He was not empathetic and implied that the extra charges were my fault, even though the error was made on their end and they failed to complete the termination of my membership. He hung up on me as I was expressing my complaints about how I was treated.Be aware that they will charge you for services unrendered if you do not catch them in the predatory way they fail to completely terminate your membership, and even though they admit it was a "system error" on their end, you will still be charged for their mistake.The front desk staff was helpful and responsive, and the assistant manager was nice to speak with, even though he was not able to help me solve the issue. My issue is solely with the customer service I received from Vincent, who could have been much more helpful initially. I understand that his hands may have been tied, but the way I was not called back when I should have been, the uncaring fashion in which my concern was addressed, how I was blamed for "not catching" their own system error as if I am irresponsible or somehow at fault, and the unwillingness to listen to my valid concerns about not only the erroneous charges but also the disrespectful way I was trated, all felt unnecessary and not the type of customer service a person would expect to receive from a general manager. The helpful way to begin would have simply started with "I'm sorry for what happened and I wish I could help, but the best way to get this sorted out is to contact your bank." I assume that this is not the first time he had seen this happen to a member, and it would have been great if he had given me the fastest and most effective way of resolving the issue right off the bat. Being empathized with, rather than blamed, dismissed, and hung up on, would have not solved the problem of being out nearly $300 worth of unfair charges, but it would have made me a happier customer and much more willing to return to Gold's as a member in the future, not to mention would have made for more pleasant conversations. He does not deescalate, but rather exacerbates the issue with a lack of empathy.Edit 1/3/24: I successfully disputed the charges through my bank and got my money back. Now Gold's is invoicing me for the same membership fees charged in error, PLUS late fees for each month. The corporate email is useless, nobody responds to you. The corporate phone number is an answering service and nobody calls you back.Edit #2 1/3/24: After meeting with the general manager to discuss the charges made in error, it was decided that I would send emails to corporate every day, call the corporate line relentlessly, and send a certified letter to the corporate office in Dallas. Vincent agreed to send an email to corporate on our behalf in a few days if we had not yet gotten the issue resolved, but refused to cc me on that email. 24 hours later, I received an email from the corporate email stating that the erroneous charges had been fixed and my balance reflected this change. Vincent did give me a call and helped us finalize the details so that I can finally be free of this mess. I appreciate Vincent was able to work with me when he received confirmation of my adjusted final balance and that he sent me proof that my balance was at $0.00. I promised I would adjust this review (because he used it against me at our meeting - again unprofessional) to reflect when/if he helped me sort out this issue to fix my balance, so I will say that when I finally received an email back from corporate after two weeks of trying, he did help me. T
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January 2024 by Little Angel
Staff is rude. My dad is retired military and goes to this gym so I was under the impression that the staff was as friendly as Planet Fitness. WRONG. They don’t even let you use the bathroom as I was struggling.. great impression lady. I’ll never go here and I’m telling all my friends and family not to either.
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December 2023 by PRO TRAILER 210-779-7720 TEXT SHOP OPEN (PRO TRAILER REFURBISH C
JUST GO AND EXERCISE EVERYDAY ..
AFTER THAT YOU'LL FEEL BETTER .
Happy Holidays ..
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October 2023 by Gaffney “Gaffer” Family
Gold's Gym is an all in one place for any exercises needed. Plenty of equipment, free weights, machines, various classes, personal trainers, and anything else you could want or need.Gold's Gym is my go-to gym, every time!
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October 2023 by Janice O.
I enjoyed Zumba class this week Annette... We need more classes like this at least once or twice a week...
