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May 2024 by Holden Pagona
Front desk old lady could not have been more unprofessional, unhelpful, and rude. When asking my question she cut me off at least 4 times mid sentance to the point where I could not explain my situation. Also told me "you use your card a lot" when I was explaining to her my concerns about possible fraud and exposed to the lobby my purchases.
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March 2024 by Minnie Chapa
Whole staff is super friendly.Honesty every single staff member is friendly!!
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February 2024 by John Hernandez
Christopher was unfriendly, unwilling to assist us, lacks customer service when we approached him regarding needing assistance with our business account. Cheryl on the other hand is such a joy to work with. Always has a smile on her face and very friendly.
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October 2023 by benjamin avery
Only one notary here. And she has short hair and is always busy and only one up there
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July 2023 by Jarvis Moore
Frost is a great bank, when you call it a real person says Hello
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May 2023 by AnnaRose
I’ve been a Frost customer for about 10 years. Service at this location is a hit or miss. I wouldn’t recommend unless you are able to be okay with bad service one and while. The banker, Cheryl isn’t very nice. She doesn’t have the patience to explain like a professional should. I got treated poorly and her behavior is unacceptable. She has been with the bank for a while but doesn’t give her the right to treat Frost customers poorly.
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May 2023 by Justin Hogan
Love this bank friendly staff always helpful with my banking needs.
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July 2022 by jafar kaki
One of the best in Texas
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April 2021 by Don Shin
Horrible service. Don't bank here. The ATM ate my deposit for 700 and they said I had to wait 30 days for an investigation. Frost ATM are old and unreliable. Dont make mistake I made by banking here.
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February 2021 by Zachary Taylor
The lady at the front desk rudely insisted that I wear a face mask. Implied that she would not speak with me otherwise. She didn't bother to ask if I had a medical condition. I didn't appreciate the way I was treated.
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December 2019 by Dustin Franz
My grandmother has banked with Frost for years. Frost has always had the best customer service anytime we have an issue. Cheryl and Rhonda take amazing care of us.
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October 2019 by Desmone Lloyd
When they dont feel like working they wont. On door and google says closes at 1pm. They have the lobby doors locked by 12pm.
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February 2018 by Robert Knight
Literally impossible to go to any day outside of Saturday if you work normal hours.
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June 2017 by Deron Reid
Been in here a few times. Tucked away. Staff very helpful.
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December 2013 by Stephen D
Small parking lot, got in a accident once while inside banking, private property so traffic laws not apply, big insurance mess. No outside cameras, plenty inside though.
