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December 2023 by Dee Villarrubia
I’ve been a customer of Frost Bank for about 15 years. They always answer the phone within two or three minutes!Banking in person is usually only 10 minutes. Frost bank is the best!
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September 2023 by Kenny Roberts
One of the last banks on Earth that don't charge you to cash your customer's checks unlike the other communist Banks that want a ridiculous check cashing fee.
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August 2023 by Travis
Just got a call from Evette who works up at the Wurzbach location a couple days after setting up my account. No problems, she just wanted to make sure everything was running smoothly and wanted to answer any questions that I might have had. If that doesn't spell out GREAT CUSTOMER SERVICE, I don't know what else does.Side note: I would definitely recommend this location over the branch on Vance Jackson. It makes a HUGE difference.
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June 2023 by habib azam
I am still confused about that . This is a bank.Very bad experience I have there the lady laying me I have recorded everything I asked ? I show it to manager he has no work I left over the room
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October 2022 by Dora Alicia Martinez Alvarado
This Frost bank location is nice, clean, and staff are smiling, greeting customers, friendly, and courteous. Always someone there to help out the customer(s).
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October 2022 by Dora Alicia Leyva
This Frost bank location is nice, clean, and staff are smiling, greeting customers, friendly, and courteous. Always someone there to help out the customer(s).
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May 2022 by Tyler Renner
I never have any issues when I use Frost Bank. This little branch is always within reach and the staff are incredibly quick and friendly. Today another customer was incredibly incredulous, but the teller kept her cool and continued to assist the man with a smile.Bonus, they always have cookies!
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April 2022 by Alma Hernandez
Jadah on the commercial window is never friendly nor ever smiles . Doesn’t greet when you arrive. I have been at this location to make a commercial deposit several times and I always receive this treatment. She definitely needs to work on her communication skills .
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February 2021 by Daniel Torres jr
service agreement account access policy
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October 2020 by carlos Martinez
Waited 10 minutes in the drive thru and was literally the only car there for a check to be cashed.
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October 2019 by Digital Marketing
Stacey was kind enough to help us through changes of accounts, explaining interest rates and making us feel at home during some challenging times. What an amazing bank.
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July 2019 by William L.
Been doing business here for almost thirty years. Never had any major problems, and only a couple of minor ones that were handle quickly and professionally. Recommend this bank branch to everyone.
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March 2019 by shidan home
They told me : we did not like the way you talk , then they ask me to leave. I am sure they are racist
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July 2018 by Billy Crawford
Nice banking location. The tellers are friendly, the lines move quickly, and it's a nice, clean, well-kept establishment.
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June 2018 by Candy L.
Long line of 5 people and 2 employees there just stood there and wouldn't help us. Only 1 at the cashier window!! Not good at all
