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June 2024 by Chelsea Lahey
Fix your deposit atm. It’s been broken for over a month. Very inconvenient for people who live outside of San Antonio. About to switch banks because this is unacceptable.
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February 2024 by Robert Krock
Absolute best bank on the planet been here for 25 years my family's been here since the early 1900s there is no other bank y'all need to come over here
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November 2023 by Panchis M
Just got off a phone call with Ms. Rosemary, what a wonderful associate!! I had to ask specific questions regarding opening a joint checking's account with Frost, and she was able to investigate the answers for me! While I was put on hold for a short time while she investigated, she checked in on the call to update me. Very nice and pleasant person to talk to! Very satisfied with the branch and customer experience!
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September 2023 by Janet Martinez
Thank you guys ?☀️??
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September 2023 by Virginia Maciel
Wonderful Experience
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June 2023 by MARY LOU WARREN (MARYLOUWHO)
Great bank but always has new employees . Its frustrating can never deal with the same teller
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May 2023 by Mark Munoz
These people don’t care about there customers. All they care about is YOUR MONEY and BEING LOYAL TO THE CREDIT CARD COMPANIES.Trust me, I am a local business owner and I am DONE with putting millions in frosts bank. Go to a credit union.Co-Owner Advanced Crane & Material Handling LLC.
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February 2023 by Jennifer W.
The amount of times I've been in this area, I never realized that this bank was here! Thanks Yelp. ATM drive thru is for me!
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December 2022 by Phil Garza
All of the Frost Bank locations I have visited have friendly reliable, courteous, professional staff members ready, willing and able to assist you. If something is above their pay grade they will have another higher ranking staff member assist you with the same professional demeanor as I listed above. Amanda Rodriguez at the Southwest Military Drive at Pleasanton Road location is one such assistant bank manager who after assisting my elderly mother with her transaction's made sure she was okay after my mom had to use the restroom. You can't find old school manners and decency like that anymore. Well you can but you have to look very carefully.
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August 2022 by Jose Morales
Frost Bank In San Antonio Tx.
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March 2022 by Bob W. Parks
In less than half the time I have spent on hold the last two days with my financial institution of several years I drove to this branch and opened an account.Easiest thing I have done in a long time.Just a personal acct. but treated me like I was buying the place.Hats off for exceptional customer service.
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March 2022 by Magdalena Monreal
I just wanna say I love this bank they deliver prompt service, they have taught me honest things about banking to help me and I appreciate that ???(they are not like other banks, 3 other ones that come to mind that screw you over any chance they get) Frost really stands alone in that they are the best I have seen and dealt with and I can be very detail oriented and picky somewhat despite how easygoing I am as I am watching everything baiting in different moods lol just too see if they try to take advantage but they don’t and treat everybody the same they are outstanding and prepared for anything it seems like they have been trained well in every department just to mention, their restrooms are squeaky clean somebody must always be on top of that also there’s a nice seating area with books looks very dapper additionally stickers on the floor that signal perfect amount of space between each person in line the staff especially banktellers at this bank are soo courteous and helpful, every time I go in person or call in for assistance of any kind frost staff always seem to be on point they are soo understanding and help me work stuff out with them and for myself I love doing business with them and I don’t think I will ever change banks my whole life! Lol I’m 35 now
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October 2021 by Jose-Galvan Rodriguez
I write this with a very displeased mind. This past Saturday morning 10/09/2021 my brother in law and I went to possibly open up a business account. We were very disappointed with the service I was given by the bank teller and not sure if the person Michael Sanchez was the manager; but he was very arrogant looking at me and my brother in law as if we weren't human beings. He began asking personal questions in front of the whole line and in front of all the people in line. He continued talking down to us in a very offensive way. Also, given the idea that I was there to possibly open a business account with cash in hand from my company. He decided to continue speaking to me in a arrogant bank jargon terminology that I did not understand. It was very unpleasant; comparing if I were to talk to have talked to him in a medical jargon communication he wouldn't have understood either. I am currently a member of this bank, for this reason I feel like I shouldn't be part of this organization. I kindly write this review because no human being should be belittled in such way. Best regards- Jose Ignacio Galvan Rodriguez
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March 2021 by Reynold Michael
Best service I've ever had. I walked in after not having a bank account for over 2 years and In 15 min I had an account opened, new card in my hand and my check cashed. Literally, unbelievably fast and friendly. They have so many options for service free accounts. Like if you have direct deposit or if you have a certain amount left in your account. So many options. I usually don't leave reviews but if you need a bank I just don't see how you could choose any other bank. The owners also have a long history of being good people. Oh. And sooooooo many ATMs in San Antonio. Almost every Valero has one. I could keep going on about this bank. Really fantastic
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February 2021 by Jessica Arispe
Great customer service..patient banker & tellers...
