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June 2024 by D L
These reviews are either fake or from people working for the company this is the WORSTT bank you could bank with. Theyre a hole in the wall bank that charges crazy 35$ fees for everything, you never get your money back for disputes and they have the same 3 customer service reps working for them (chat included). Alicia will get mad and close your account for asking things that you should as a customer. Marco at the Conroe branch is a rude and disgusting person and he will be reported every day i wake up. A very ghetto low budget bank im so glad im not with them anymore!
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May 2024 by Andres Vielmå
Great building, great staff, great service. Great all around
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May 2024 by Joe angel Gutierrez
Very professional and respectful and excellent service, good staff,
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April 2024 by Laurel T
If you’re needing a currency exchange, I highly recommend this location. They don’t charge a fee, unless you aren’t a Frost customer, and in that case it’s only a $5 fee. They also validate your parking for the on-site garage. I was in and out of here in less than 15 minutes.
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April 2024 by Alma Angelica
Love the Fiesta Spirit!
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March 2024 by Richard Frunzi
Frost is not a modern bank. They are missing basic functionality that almost every other bank has. For example.... No ability to send a wire on their website.
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March 2024 by Kai Marshall
Been banking here for 10 years and had 0 complaints until today. Me and my wife recently moved out of Texas but I wanted to keep my frost account for our rental properties here in Texas. Tried to add my wife as a joint owner on the account after we moved and frost told us the only way would be for her to to physically come into a branch. apparently frost doesn't have a way to e-verify which is crazy because I was able to do this with Amex and Bank of America. But I figured Frost is just old school in how they do these things so no big, I'll just add my wife next time we're in Texas. But then I end up talking to one of my clients who told me he was able to add his wife remotely to his Frost account while he was living in London and his wife never banked with Frost before this. But I guess the only difference is he has 7 figures in his bank account and I don't. I guess the level of service you get with Frost depends on how much money you have with them. So now I'll just be closing my accounts with them.
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February 2024 by Daniel Marshall
They charge their customers junk fees. No different than other big banks.
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January 2024 by Dawn
We can not get time and the weather we were on the phone for about 20 minutes.we not sure if you had this anymore anymore so we are unable to find this out ???Thanks for not having this available?
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January 2024 by Albert Fernandez
My favorite building in San Antonio!
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August 2023 by Roy
As an update years since my original post, my opinion hasn't changed. Even with all the improvements made to the adjoining land and the restoration to the creek, the Frost Tower is still an affront to our history. We are not flashy and weird Austin, we aren't the glamour of Dallas or the oil of Houston, San Antonio is the old wealth that matters. The wealth of great history and culture! Our culture, our people, and our city reflect that, we shouldn't hide it with flashy glass towers that simply reflect for the sake of reflecting. And that is all the Frost Tower does, and it doesn't even do that well. It's as if it was purposely designed to clash with and make a mockery of San Antonio's unique personality and style. The tower it replaced wasn't so, it fit in with the city, it didn't try to be pretentious. Instead of complimenting and continuing the historic and timeless Spanish and German influences that define the look of Downtown, this newer towers' dark tinted glass and sharp geometry are so out of place it appears alien in nature. Frost could have, should have given San Antonio, the home of Frost, something that understood our history, that respected our history, instead we got a misplaced, squat, imperfect facsimile of the Frost Tower in Austin. It's such a shame too, the Austin tower is perfect for Austin and the culture of that city, we deserved the same amount of thought and respect in the design of our tower.
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July 2023 by Michael Lisanti
Fantastic experience here! I had to exchange USD for Euros for a trip I am taking soon and was thinking it might be a slight hassle to do so but pleasantly found out I was wrong. I was seen very quickly and given very professional and helpful service. I was also very pleased by the fact that even though I had arrived in shirts and a t-shirt, I was still treated with importance and respect. Awesome experience and I will definitely come back to this location if I need to exchange more money in the future.
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June 2023 by Rotten Corpse
Easy to convert usd to foreign currency
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June 2023 by Emily Bouldin
Beautiful building personal is very professional and helpful
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March 2023 by Andres Cuellar
These are some of the photos I took while installing unitized glass panels at the Frost Tower building, not one single panel was broken during installation and a record setting of 65 panels were set in a 10 hour work shift by Arrowall glass company fr. Dec. 27,2017 - Mar. 7, 2019
