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December 2023 by Samuel Stephen
Frost shares card details of consumers when they create a new debit card at a branch.
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December 2023 by Catnjustme J
Hours are NOT conducive to a working person. What happened to the drive thru opening at 8?
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August 2023 by oscar escamilla
Best bank in Texas
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June 2022 by Joel Rosas
This is the worst bank I’ve ever had!!!They go thru a nightly maintenance where you cannot JUST log into your app, but you cannot access your funds. I go out and go to bars and at the end of the night my card got declined even though I have the funds, and when I call frost to see what’s going on their excuse is “we are going thru Maintenance so we cannot verify your account” it’s been TWICE in the last week that I’ve been left embarrassed and having to have someone else pay my tab cause FROST can’t get it together.WORST BANK IVE EVER HAD!!!!!
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June 2021 by life Too All
Sorry for spelling ??♂️ I go in to frost bank to cash out some money to buy a car and I ask how much I can take out of the atm and she say 600 a day and I was like well I need more sow can you cash me out some money and she say no coz I the money was deposited today and it need a day to get to my account and that’s BS because I went to the atm and I cash out the money I need it for the car thanks for the bad service frost!
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June 2021 by Ryan Yanez
Ppl are always nice
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June 2020 by Don Humphreys
Always friendly and helpful.
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June 2020 by Shell VDB
I have nothing positive to say about this bank, they do not treat their customers w/respect, even the ones who have had accts w/them for yrs who have never bounced a ck once & didnt complain every time Frost came up w/yet another new charge on customer's accts for every little 'service' they could dream up & get away with. My husband has an acct here & passed away recently; his former employer made a mistake > a week ago & tfr'd $95,000 into his acct & Frost still refuses to unfreeze his acct so that they can reverse the transaction; i had gone over there to talk to them & had my husband's will naming me as the beneficiary along w/alot of other documentation proof but they said they could do nothing until i got an atty & went thru the probate process, which takes months usu, & the $95,000 s/n/b part of probate because IT ISNT OUR MONEY!! They have refused to wk w/my husbands former boss' bank, so now they are ready to sue them for fraud- for making interest on $$ that doesnt belong to them or their customers. How hard is it to unfreeze the acct & reverse the transaction??They were cold to me the whole time i was talking to them & refused to go get a higher up to talk to me. They still havent done anything to help correct the wire tfr. They are douchebags & someone needs to shine a big spotlight on them, like the troubleshooters on the news...maybe all that bad publicity will force them to take a hard look @ their unethical practices & cold treatmt of their own customers and one day become a halfway decent bank. They are douchebags!!
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June 2020 by Robert Russell
Always great friendly service from a locally owned bank. That's what keeps my accounts there for over 50 years.
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June 2020 by Lizzy C
Terrible customer service skills from the tellers, they dont know much about their job it seems like. You're better off with another bank honestly.
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June 2019 by Deron Reid
Frost bank is a Texas treasure .
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June 2019 by David Aaron Pina
Great customer service.
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June 2019 by Steven Martinez
Does Frost have like Bank of America to deposit money after hours
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June 2019 by Darrell Scott
Frost Bank staff members are AWESOME in every way, every time. The only regret I have with Frost is that I did not move my accounts here years earlier. I am treated like a king and you would think that my modest account was worth millions. They are unfailingly friendly, helpful and professional.
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June 2019 by Jim Anderson
Excellent service
