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May 2024 by haythem hawamdeh
Worst customer service!! Never go to this location!
One of the employees ( female with black hair looks Hispanic that is working today at approximately 1pm )I never got a chance to get her name, super rude and miserable person and took it on the customers after a misunderstanding about the return policy and how they have to take your ID to return an item that was purchased at the same moment and cost less than $20 !!
I asked why do you need the ID
she said :it’s policy.
I said I never heard of that.
She said : do you want see my screen
I said no, please do it because I’m in a rush
She said : I’ll take my time!
And then her colleague gave her the phone and she stopped working on my return and started doing something else!
I said can you get us done first we where here first
Then she ignored me
I asked for the manager because of the rude behavior
Then she called the manager and the manager wasn’t any help she just kept saying its policy even though I was complaining about the rude behavior and said she will be there in 5 min
I said I’m in a rush and don’t want to talk to her and just get it done so I can leave .
Then the employee threaten and said : would you like me to clock out and explain why we need the ID !!! Then she clocked out and I just took my item and left !
I will call corporate and update this comment with there response
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May 2024 by monica yanez
Manager said I could exchange over the phone but when I got to the store they denied my exchange. The clothes had tags and receipt.
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January 2024 by Danyle Mora
Beautiful clothes and wonderful employees.
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October 2023 by Alexander Hau
The store is small but the clothing quality of Francesca's is worth it in my opinion. The bonus here is that the staff are attentive and ready to help. Shopping here feels good.
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September 2022 by Kari Kirfman
Had a great experience shopping. The lead salesperson helped me find a dress and a shirt quickly. Checking out took a while. Only one register was open and there was an issue with someone’s order. It seemed like we were waiting for 10 minutes. It happens.
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December 2021 by Kristen Surrett
Got this super cute dress and the employees gave me so many compliments when I had it on was feeling really good about myself
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November 2021 by EL Mehdi EL Mahboubi
I loved my shirts, thank you!!
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August 2020 by Dawn D
Overpriced
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July 2020 by Lelland Turner
Lady was very rude to myself and my wife no customer service what so ever and that was 5 secs into the store
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December 2019 by dawn dorton
Overpriced
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September 2018 by Meli Dina
This is a cute shop! It has Korean facial products, scented oils, natural lip balms and facial scrubs, cute dresses and accessories (jewelry that's elegant and stylish), cute stationery sets, and decorative pieces (including cute coffee mugs and succulents in cute pots). Everything is moderately priced $$ and not overly expensive $$$. And the employees are really nice
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June 2018 by Lauren McGregor
Walked in this morning and was not greeted at all. Looked around for several minutes and turned around to see a woman with dark hair who worked there stop before me, look me straight in my face and then coldly looked me up and down and walked away. Truly, it was a terrible start to my day and I can promise I will never go in to Frnacescas again. Also, I will make sure to advise anyone to also not go there
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December 2017 by Kasey Clark
Very rude customer service.
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August 2017 by Veronica Carrillo
Every time birthdays from family and friends come up I know I only have to come here and I'm set. I'm always satisfied knowing I can find the perfect gift.