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February 2024 by Barb Abbey
Fleet Feet at the Rim had an awesome Ladies' morning. They put me through my gait and checked my arches and were knowable in the shoes they are selling. They put me in a sneaker I feel comfortable in doing 5k. Chris was patient with me.
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February 2024 by Heather Creamer
Great experience, helpful staff, got what I needed in a timely manner.
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December 2023 by Angela Toler
Fantastic Service! I was promptly greeted and attended to not long after entering the store. Marty's customer service was exceptional. He is a great listener and imparts great empathy and compassion when considering your concerns. The foot analysis was hugely Insightful! I learned soooo much about my feet. Marty took great care in recommending the correct shoe. He allowed you to be the judge based on trying on the shoe whether the recommended shoe was right for you. No hard upsell. I needed shoes to soothe my foot concerns and I left there a satisfied and informed customer. I highly recommend this store!
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December 2023 by vanessa espinoza
Amazing service. We came into the store and it was empty on a Sunday afternoon and received prompt courteous service. Cameron did the foot scan and suggested some insoles that would help my arch. Then came out with 5 pairs of shoes for me to try on. In this time the store filled up with customers and I was willing to settle on a pair without trying them all on to not take more of his time. Cameron remained patient and insisted I try them all on as if the store was still empty. Amazing service! Thanks guys we’ll definitely shop there again!
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December 2023 by peyton
I went today to get my feet analyzed and try on a few different shoes. I was helped by gabby and she was super personable and I loved her personality! I didn't feel pressured to buy anything and it felt like she truly wanted to help me find a pair. I even found a different color online of one of the pairs and she felt like a friend giving their input! I left with the names of a few pairs of shoes I liked and will definitely be ordering a pair online.
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December 2023 by Abdiel Saenz
Carroll was very informative as I had no idea what to look for in a good shoe. He was also patient with me while I chose from the several great options he presented. The fitment process was great, turns out I’ve been wearing the wrong size my entire adult life. I couldn’t be happier with my buying experience and I’ve also already recommended Fleet Feet to friends and family.
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December 2023 by Dion McCleese
Fleet Feet #117 in San Antonio, TX was a pleasurable experience. The staff was knowledgeable and attentive to our foot care needs and fitted us for the perfect pairs of Brooks shoes! We’ll definitely be going back!
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October 2023 by Jennifer Corrales
Carroll was very helpful with the Outfitting process. He helped me find terrific fitting running shoes, had great recommendations for long distance running, and was overall very kind. He made the experience very enjoyable and I’m excited to have running shoes that fit me just right. Highly recommend Carroll (Rim location). I’d definitely go back.
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October 2023 by Ron Rubio
Google and the sign on the door says the place is open till 7:00. We arrived at 6:45 after being informed at a different location that they were out of stock and this location had them. So we showed up and the lights were already out and the person working on October 24th 2023 was hiding behind the counter because he did not want to open the door for us. This was highly unprofessional and I was greatly angered. He eventually popped his head out and refused to open the door for us even though it was now 650. To me. This is completely unacceptable. We are now no longer sure if we will conduct business with this place again.
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September 2023 by Gabriel Reyna
Francisco was a great help to me today. He went above and beyond with my very specific requests, and you don’t get customer service like this everyday. Highly recommend this location!
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August 2023 by Maxx M F Powers
Horrible service and rude employees. They look at you and judge you by the way you look. I went in to buy not look at shoes. When no one help me after like ten minutes of waiting I asked if anyone could help me and was ask if I made an appointment. I read some people just walking in and getting service, I guess my money isn't good enough for them. Don't spend you money with people that judge you like them. Don't judge a book by its cover I'm not a fancy dresser but I spend like it's going out of fashion.
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August 2023 by Janet Moore
I highly recommend The Rim Fleet Feet location. The staff is always friendly and spends time making sure you get the best fit of a shoe.
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July 2023 by Brock Johnson
This place is legit! I’m new to running and wanted to get some quality shoes to help my training. Francisco was crazy helpful. Super knowledgeable and took his time helping me pick the right shoes. I think he brought out 8 different pairs for me to try ha! He even gave some great tips to better my training. I couldn’t recommend him and this place enough. Head in and ask for Francisco!
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July 2023 by Tara M.
I needed to be sized for new jogging shoes as my others had worn out. Barry used a couple different ways to find the best fit for me plus I was given many options of shoes to choose from. I also had a pair of Hokas I had bought online from a different store but they were not the right style for my needs. Barry gave me some options of inserts that could help. I was able to go from thinking I would only have those as casual wearing shoes to using them for my outdoor exercising. Very happy with my experience and will have my husband go when he needs an upgrade.
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June 2023 by Rachel Branyon
Went in last year to the purchase some new shoes to replace my several year old, worn out Brooks, but was wearing some other lower-quality shoes (that I’d never run in) during my visit. I found a new pair that felt okay, and asked the employee (possibly the manager? Can’t remember) if they had any different colors available. He replied “No. Runners don’t actually care about color, they just care about performance.”Ouch. Pretty condescending to imply I’m not a runner because I don’t want an ugly shoe. Won’t go back, and will recommend against this place for anyone looking for new gear. That could be so discouraging for a new runner!
