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March 2024 by Roger
Last time ordered propane I was informed I could qualify for an extra discount the female on the phone refused to give me my extra discount
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October 2023 by Alyce Davidson
We have always had an issue with Ferrell. Like others have stated, you don't see a delivery for 2 to 3 weeks. I've asked numerous time to please call ahead due to gate issues. The customer service person was short with me and said they had too many customers to give that kind of service. On that note I'm moving on because of them being uncaring.P.s. The delivery driver is wonderful!
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October 2023 by Gilbert Espinoza
If you are trying to get a propane tank for your property do not go to these guys. Every department was not professional at all, from the account manager to the service dispatcher. The only bright side was the install technician. First things first they promised me an install date that they then canceled on. Then the dispatcher was very rude when I asked for a days notice to install so we can ensure our small ranch was open and someone was onsite. The called me one morning that they were on the way we had to reschedule. Then they did not fill the tank they had to do that at a later date, and again they called me in the morning that they were in their way for that with no one at the ranch had to reschedule. It’s been a disaster, service in the world has gone to trash.
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October 2023 by Monica H.
Their turn around time for delivery is the worst for the Boerne area! I am used to 2-3 days at most but typically next day delivery with my old propane company. We bought this new house 2 years ago and the previous owners leased the tank from Ferrellgas. So I can only use them to fill it. They tell you to call when the tank is around 30% full but they should change that to 50% because every delivery has taken 2-3 weeks and that is after a few follow up phone calls. This isn't just during peak times either. I have also had them come to fill the tank after the order was already filled. If we weren't leasing the tank from them I would definitely go somewhere else for our refills. Guess it is time to start looking into purchasing a tank.
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October 2023 by RONALD PROTHRO
Ferrell Gas has great staff who delivers LPG on time and at a competitive price.
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December 2022 by JOSH VANN
Sooooo i havent even received my order and im gonna just leave this now, before it gets worse. Was told on the 18th when i ordered my propane that it would be by the 23rd. 23rd rolls around no one showed up. No calls or txt or emails. I reach out and get told they are behind itll be by monday the 28th. I call today the 30th and was told im on route for today to get my delivery. Nothing..... canceling as,soon as i get my order
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November 2022 by Rick Herrera
Customer service has gone down the drain, they used to call to check if I needed a refill, they don't do that anymore. You schedule a fill up service and then they don't show up, they don't even bother to call to let you know that they weren't coming or to reschedule. So much for taking care of Veterans. Canceled my account with them immediately the next day after 6 yrs.
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October 2022 by Mike H
The man was a good representative for Ferrellgas. He conducted himself professionally demonstrated knowledge about his task!Good Job
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October 2022 by Kelly Johnson
Great service and price. Thanks so much.
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August 2022 by J Clarida
Always a challenge getting the propane. They have a 7-10 day response time and they need it. Most of the time I have to call 2 or 3 times to get the propane. The drivers are nice. The office takes payment immediately when I place order. But then they lose interest about delivery of product.
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March 2022 by Lauren M.
If i could give this company zero stars I would. No customer service and apparently no drivers !!! You don't charge customers for fuel before delivery that's not how this works. It has been over 3 weeks with no propane!!! I have a 10 month old daughter who has been freezing in her room because this company can't get it together!! I am so over this!! Y'all better be ready for a lawsuit. It is the 14th of March... And im expecting a delivery today..... They told us a week.. Then we call again and stated that it will be delivered between now and the 14th of March... We will never do business with this shitty company ever again. My daughter is now sick because of y'all.. We can't do dishes. We can't take showers. We can't do anything!!! I'm BEYOND disgusted with this company. Excuse and excuse.
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March 2022 by Lauren McMurray
Kiss my a$$.. It has been over 2 weeks.. And no propane.. I have a 10 month old baby that has been freezing in her room because we have NO PROPANE.... Excuse after excuse of the reasons why yall aren't coming and delaying our order..... We need Propane!! I can't wash clothes. I can't do dishes... I can't even give my daughter a bath... I can't even shower.. Y'all are a joke. We have been doing business with u for OVER 20 plus years... And u feel like it's necessary for us to pay and not deliver fuel..... And then decide your going to take ur sweet a$$ time delivering.. Either hire more drivers... Or buy bigger tanks so u can do multiple orders at once. It's not that complicated!!!
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March 2022 by Emery S
Excellent service! First went to the UHaul on Rigsby and the guy who came out of the garage was incredibly rude because I rang the bell for service, which it says you should do (there’s no feedback to tell you the bell is even working!). I waited a few minutes and tried again just to have this guy come out and chew me out, great customer service! I took my business here instead and it turned out great. If you need your RV propane or tanks filled bring it here instead. Go through the left side of the gate to the back where the scale is. Note they only accept credit cards and the like but no cash.
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February 2022 by Ron Forsythe
Tonight I was especially thankful for the professional service by Ferrellgas. The employees were very friendly and I appreciate their patience with my account.
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February 2022 by Xavier Salas
Update: the district manager came out today and filled our tank. Very helpful individual. We paid to have our tank filled over 2 weeks ago. Have made multiple attempts to get them out to our property. They still have yet to fill our tank. Customer service doesn’t do what they say they will. But yet they still took the payment. Would not recommend!
