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October 2024 by Tanya Geiselhofer
Mark Fitzgerald was courteous, helpful, knowledgeable and helped us find the right mattress. Highly recommend!
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October 2024 by Ximena Sepulveda-Salas
Mark was super awesome, helpful and friendly! Pleasure shopping here!
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October 2024 by Ryley Chapman
Walked in on a whim… past closing time and not only did Brian at the Stoneoak, San Antonio location was AMAZING!!
Let’s just say he is personable, and not willing to stop until the has gone above and beyond. He isn’t juts about selling but making sure the company and customers are happy.
Past closing time..he stayed open, and allowed us to spend the amount of time
necessary to choose with guidance what was needed.
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September 2024 by Hannah souza
Found a great deal at this store, couldn’t be happier. Bryan gave excellent service!
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September 2024 by savanna golias
Had an amazing experience today ! Price and comfort! Good customer service.
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September 2024 by Bettye Williams
Purchased mattress,base, and other product from Factory Mattress recently.Customer service is important to me and I was amazed and pleased with the knowledge,the patience, shown by Mark and Bryan in discussing the products with me.I definitely appreciate their support and assistance.Factory Mattress has great products and great sales consultants!! Thanks so much.
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September 2024 by Stan Hogan
From Bryan, the knowledgeable salesman to the expansive showroom full of mattresses/beds to the hard working and courteous delivery people my experience with Factoey Mattress was exceptional. Very happy with the product and overall experience.
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September 2024 by Thomas Hinojosa
I purchased 2 mattresses and a box spring. Mark was nice initially and we liked the purchase process, however, we requested an exchange for the box spring after noticing two small tears in the fabric. I got the “I’ll have to escalate this to my manager and see what he says” speech which caught me off guard. If you sell a product that is damaged, it should be exchanged with no questions asked. They allowed the exchange of the defective box spring which I picked up, but Factory Mattress made it seem like it was an inconvenience to them and made me sign another document releasing them from all liability and/or damage. Not a best business practice especially after dropping $1000 and making me feel like it was my fault they sold me a defective product in the first place.
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September 2024 by B W
Thank you Mark Fitzpatrick for making our mattress shopping expensive simple and pleasant. We came knowing we were strongly interested in another Tempur Pedic. Mark reviewed the new technology since we bought our last one 10 years ago. He didn’t rush us and answered our tons of questions! He was helpful, knowledgeable and friendly. Can’t wait for our new mattress and adjustable base to arrive!
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September 2024 by Carlos del Toro
Mark Fitzgerald was the person who helped us to get our dream bed! He gave us the best experience to search exactly what me and my wife needed and were looking for! Keep up the great job Mark!
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September 2024 by Viv v
Mark Fitzgerald was extremely knowledgeable and helpful which made us confident in our purchase. We were well taken care of. We are customers for life.
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September 2024 by Nina
Mark was very helpful! Great service.
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September 2024 by Aziz Hasanali
Mark was very helpful. He provided recommendations and was very attentive. Definitely recommend!
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September 2024 by thomas galvan
Mr. Bryan is very knowledgeable when it comes to getting the most comfortable sleep for hard earned money. No pressure sales. Knowledge is what you can you can rely on and what to expect on delivery date. I definitely recommend him to friends and family.
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September 2024 by Pamela Morrison
Mark was extremely professional, efficient, and courteous! Please commend Mark for us!
