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November 2023 by Deborah Kelso
Always professional and friendly. Very attentive to what they are doing. I was referred to another Take 5 when the crew could not get my oil filter off after multiple attempts. Everything was explained in away that I could understand. I will be back for future services.Service: Oil change
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November 2023 by SLEEPER
Employees are friendly, and the work area is clean. The team worked efficiently. It was nice to hear them communicating with each other so often and also checking each other's work for safety.They have a variety of oils to select from, and each are fairly priced.Service: Oil change
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November 2023 by Melissa Morgan
Excellent customer service, they were very detailed in explaining everything and showing me my filters. I was in and out within 20 minutes, maybe a little less. Overall great experience and I would recommend Take 5 Oil Change on Prue Road to all.Services: Air & cabin filter replacement
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October 2023 by W T
Reliable and fast service, shout out to Shiann, service was great, offered water off the rip and oil change was done fast, efficient and correctly. Stopped by this location while passing through on a road, didn't have tools or time to do it myself. Had zero issues from begining to end. I highly recommend this location, services offered and if Shiann is available, she'll make sure your good and whatever service is requested is done correctly through and through.Service: Oil change
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September 2023 by Jason Owens
Was passing thru town and needed an oil change, the people here are nice and kind and helped with everything I needed. And on top of that they were quick and efficient.
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September 2023 by Elizabeth Barloco
I went to Helotes and got my vehicle inspected in order to get my registration. I went to the DMV waiting an hour to be seen. When I got to the window they told me my vin # was incorrect. And mind you I’d been calling Take 5 over 6 times trying to find out how to fix this. No one ever called me back as I was told they would do. And 4X in a row I would call and they would put me on hold and the phone kept hanging up on me so had to call and wait for each call to go through. Awful experience . Then I went to another location to see if they could fix the issue they said I would have to pay for another inspection for them to fix it. This was a frustrating situation. The only positive was Jeremiah at the Prue location. He tried his best to help me.Service: Oil change
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September 2023 by Darrell Coleman
I did not get my oil changed during my visit. I pulled into the bay and when the tech asked me about the oil I desired I said that I ONLY used Castrol GTX High mileage synthetic. The technician said that it was no longer an oil they would keep on hand. I said I would not be back no matter the value.
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September 2023 by Justyn Thompson
I was passing through town the other day and needed an oil change the other day and the service there was was on point! They were quick, funny, and friendly i definitely will be back even if it’s on the other side of town. While I waited they gave me cooled water and made me feel right at home. Good job guys!
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September 2023 by Lakieka James
I always come here for my oil changes. The staff are polite amd friendly and work together to get everyone taken care of as quickly as possible. I also appreciate the military discount and between change top offs. Blessings to you all.
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September 2023 by Curtis Sexton
I was passing through town and needed an oil change. They gave me a deliciously cold bottle of water immediately. The service was in and out, superfast which I was really happy about. The crew was awesome and worked together very well. Shiann was particularly great. I would definitely return here for service again.Service: Oil change
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September 2023 by maggie medina
I usually don’t write reviews but the service that I received was so nice and professional. I was in and out less than 20 minutes. The manager came by and handed me water and explained to me that my oil change is gonna take longer than expected due to other costumers ahead of me. Thank you so much Tabitha and Cheyenne. Till next time!!
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September 2023 by Tay
Reliable and fast service, shout out to Shiann, service was great, offered water off the rip and oil change was done fast, efficient and correctly. Stopped by this location while passing through on a road, didn't have tools or time to do it myself. Had zero issues from begining to end. I highly recommend this location, services offered and if Shiann is available, she'll make sure your good and whatever service is requested is done correctly through and through.Service: Oil change
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September 2023 by Julie Dovalina
Excellent service every single visit! They bring a cold bottle of water to your car immediately and treat you the same whether you are getting an oil change or washer fluid and will check both fluids and tires just to be thorough! I love TAKE 5!
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August 2023 by Noah Blackmon
giving 1 star since i can’t give ZERO. Let’s start off by saying this is not my problem i would NEVER take my car here for automotive work almost every person in that bay is doing something wrong in the shop environment some lack basic highschool mechanic knowledge and it shows. My grandmother brought her 2018 rav4 40k miles into this location and upon arrival they noticed her oil filter was loose. My grandmother lives right next to this location she’s gotten EVERY oil change done here and i am very very very disappointed but not really i don’t expect much from this location. Not to mention they tried to charge me $100 to “pass” my inspection. Not sure how much the state of texas would like false passing of inspections but that’s off topic. My grandmother pointed out a fluid on the ground and i smelt and tasted it and guess what? oil. I then check her service record to find out she hadn’t even drove 2k MILES AND SHE HAD NO OIL!!! I COULD HEAR THE INSIDE OF HER MOTOR MAKING VALVE CHATTER AT 40K GOD DAMN MILES ON A TOYOTA. this location is NOTORIOUS for taking advantage of people especially the elderly and even more vulnerable are the elderly women. I will stand for my grandma and i have opened a case with corporate, seriously how hard is it to loosen a plug and tighten a plug it wasn’t even hand tight when i tightened it it was literally like barely threaded down. I sure hope this location is willing to pay for the damages or we will have to take further action. Very disappointed but not shocked at all. ‼️SAYG WAS THE EMPLOYEE WHO LEFT THE PLUG LOOSE AS SHOWN ON THE PAPERWORK‼️ For a shop who acknowledged a loose oil filter you sure skipped over double checking the TWO things you had to do like how hard is it really must be drubk or high on the job and i’m sure this place would be shut down if we put a urine test on the table. Very disappointed and i will not accept this kind of disrespect from a “professional” auto shop ?
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June 2023 by adriana galan
Got my oil change here for the 2nd time. I gave them another shot since last time I wasn’t impressed. Still wasn’t impressed this time either. It always takes longer than the “5min” advertised because all the young people working there are just more concerned with cracking jokes and chitchatting about their weekend instead of focusing on the job at hand. Poor customer service. Won’t be going there again.
