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February 2024 by Joby Vega
The near disaster! I had an appointment to pick up my rental at 9 am. The person who setup my appointment isn’t aware of the locations inventory and for that reason my rental vehicle was not on site. Edgar the branch rental manager jumped into action and made it possible for me to complete my task for that weekend! Edgar’s quick actions saved the day!!!! Thanks Edgar and Carley
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January 2024 by Pretty Boss3s
Great location and staff. Carly and the other gentleman (can’t remember his name sorry) was very helpful and they both made sure my check in and check out process was super smooth and easy. Would definitely recommend this location.
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November 2023 by Albaro Garcia
The experience I had with Enterprise was pretty tipical at first, my insurance contacted them and they provided a vehicle for me. However, in my 50 day oddessy to repair my car I found that they did not only provide me with a vehicle, they also gave me peace of mind. When I needed a bigger vehicle they accommodated me, no questions asked. When I had questions about a car or the insurance process they were there with an answer. Not many businesses go out of there way to assure customers have a great experience , but this location certainly did. Thank you, so much to the staff of the WW White Enterprise store for being professional and compassionate in a time of need for me and my family.
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November 2023 by Jerad Rivera
This enterprise location was very friendly. I felt welcome and had my vehicle ready in less than 5 minutes. In and out and I was back on the road.
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October 2023 by Lina Lin
The lady at the front desk doesn’t greet you. The gentlemen on the other side that deal with car rental are extremely rude and put all calls on speaker phone exposing clients personal information. They also give out misleading information and waste your time. Not to mention when k arrived it seemed like they were having issues with the clients sitting there and the other clients looked extremely disappointed. Terrible experience never again.
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September 2023 by Vanessa Velez
I am very disappointed with this location. The lady at the front desk did not inform me on any of the details regarding the rental I was getting in to and what insurance would cover and not cover on it. I would not go back toThis enterprise location and would not recommend anyone either. Very upset
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September 2023 by Julie Salinas Toscano
I recently visited this location and was very disappointed by the lady at the front desk. We were not greeted as we walked in. As we began to explain what I was there for she immediately interrupted me and said "can I see your Driver's License" I continued to try to explain what I needed. She a has absolutely no customer service. Mind you we were there because my daughter had been in an accident, and we were sent there to pick up her rental. It has been a long journey to just get the rental. We had to leave to handle something with the insurance and upon returning we went straight to another agent in which he was so understanding and helpful. If you visit this location, ask for Tim, please avoid Ashely.The car we received has a strong Cigarette smell, Tim right away told us he would get us into another car.Customer Service should not have to be taught.I will only come back into this location if Tim is there.
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September 2023 by Wendy Severiche
They were rude not only on the phone but also in person. I gave them the benefit of the doubt, thinking that they were probably busy(which they are) but even in person. Ashleigh at first was nice but when I return the car she was rude and condescending.Would love to actually hear an answer back on their policy of picking up/dropping off customers, since I never got a straight answer. All I received is that I had to figured it out. I would have unfortunately I am here due to an emergency from Germany and to have this kind of treatment was disheartening. It won’t let me reply back to the comment. And yes I already emailed you guys with everything on Friday. Thank you
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September 2023 by Jason Yunka
BM Ashley has an arrogant attitude and lies about corporate policy's. Required a national corporate account reservation to have a local address to be able to rent a car. Please make sure you are having your company representatives be more fluent with your corporate and or local policy's.
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July 2023 by Roxanne Gil
Tim and Ashley are amazing. Customer service was great. I'd definitely recommend.For those of you who go to this location, it's not next to bill millers, it's right next to subway
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July 2023 by Janie Medrano
The pick up and drop off of my car was quick and efficient and ALWAYS with great customer service. My vehicle was clean and smelled wonderful!!! I hated to go back to my own car lol the one I had was so nice?
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May 2023 by Abel Castillo
Keep calling and getting hung up on. Was promised a call back the day before about availability of a full size sedan or suv by the insurance. Calling today I keep getting hung up on. Will go there personally right now see what’s up.
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April 2023 by Ebony B
Definitely would not recommend, Edgar "the branch manager" refused to release the rental reserved by USAA so that my car could go to the shop because I didn't supply him with a secondary phone number. Never have I EVER experienced this. I contacted USAA and they said the same and canceled my reservation there. While I was waiting a woman returning her rental stated that one of the tires required air every two days and the car shook while driving so it sounds like I dodged a bullet there.
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March 2023 by Jason Ansley
Staff was very nice and attentive of what my needs were. Tim was very professional and covered every detail. All around GREAT experience
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March 2023 by Dominick Osborne
The worst location by far inventory not updated and their rude and unprofessional about delivering to you no cars available even after you book
