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February 2024 by Shelley E.
Don't buy in to their "rewards" program. When they make a mistake regarding a reward or perk, they are either unable or unwilling to own up to it. I'm done. I'll start buying my shoes directly from manufacturers websites. I get a better deal from them anyway.
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November 2023 by Grace Gonzalez
Not a very pleasant experience today at the Rim location. Saw a pair of shoes but were out of stock at this store. Walked to the registers and waited in line to get some help in possibly finding the item at another location. A young lady by the name of Allie? answered a couple of questions but when it came up to needing to grab the shoes to get some information from box I had to take the initiative and grab the shoes myself. I would have understood if it was busy and people were waiting in line but there was no one waiting . Since when do you have your customer do your job? This is just to say how bad customer service has gotten. It is very rude and unfortunately lazy. Very disappointed. A young man ended up helping me after I grabbed the item and was very kind to call another store and had the shoes placed on hold for me. It’s too bad I can’t remember his name.
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November 2023 by Juana Costilla
That is a place where they discriminate Hispanic people. An elder lady with a young lady, asked for help, the worker a woman, asnswered the elder lady in a bad mood, if you ain't see it there , then we don't have it, she answered in a very rude manner; but another elder lady Anglo, asked for help, and the same worker a lady, helped that person.It is ashamed that a store with a big name discriminate the customers. They aren't trained with a good skill of customers service, very disappointed visit to the store.Never will go back to this store again.Also an tall man was around just seeing around, but he never helped any customers. Very bad management and customer service. ??
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November 2023 by Bianca Martinez
Worst DSW! Came to pick up an order, I didn’t inspect the shoes right at the store(biggest mistake) the shoes looked like they had been worn and looked bent. They didn’t have more in my size(even though the website and customer service online said otherwise) I will be going to a different location from now. Stay away from this one. And please check what you’re being given if picking up.
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September 2023 by Bri C
Absolutely love coming here for my kids shoes .
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July 2023 by Molly Birkett
Tons of choices, lots of cute shoes. They were out of my size (8) in most of the styles I liked best. I did buy a pair of shoes, they just weren't my first or second choice.
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May 2023 by Google Uno
I walked in on a whim to look around and see what would catch my eye. After looking around a very noticeably excited employee chatted me up about downloading the app and creating a new account she even told me to go to my car and download because the reception was bad well I was able to download in store create a new member account and began my fresh new shopping she had mentioned I would get 20% off the entire order to shop away and she would let the register know. Also I asked if they priced matched she said "yes the manager will" a national brand had the exact same show for about 20% less due to Memorial day sales it was the Webster Loafer. I got three pairs of shoes made the line then kindly and simply asked about what I had just been advised regarding open a new account and get te 20% off your cart and the price match cashier was very nice smiled called a manager to overide the price etc. I was fine either way when the Male Manager time was around 6pm central time he was not very service friendly. He flat out said "No, what the girl told you is not right" he said that only if I had created the account in store I would qualify for the extra incentive he said since you created it on your phone you don't qualify for discount I mentioned to him I had created an account on the spot due to what the girl encouraged me etc. sometimes it's not what you say it's how you say it. He was very short in conversation truly no flexibility as a manager and not a single kind smile out of him he was however overriding the price match which he was still being quite rude in tone I showed him the national website Dr Scholl's he sounded as he was trying to find an excuse to not price match ok moving on as he did the override I over heard him tell the cashier that a discount in addition to kept automatically coming off and he wasn't having it his deminear was almost as he was trying to beat the system the to not be able to automatically take off the extra discount. etc etc truly at that point I just walked away and left told the cashier and him to just forget it. I on the other hand got home and ordered three pairs at the Dr. Scholl's site and will be back for more their page has an easy layout and it was easy peace to check out. Needless to say I had a terrible experience like no other there before and will go back to just shopping online at other places. Last point if the employees don't know what they are talking about to the customers that stems from upper management. Period.
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May 2023 by Sylvia Ibarra
Did not find any wide width shoes . Unfortunately they don’t cater to everyone ?
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April 2023 by Yen Lurate
I ordered 2 pairs of walking tennis shoes online to pick up in store. Adidas pair has nice color and fit nicely, but Kelly & Katie slip on snicker run small and too fitted for me. I was so fortunate to have Maryann assisted with the whole process. She helped return the original pair and reorder a replacement pair 1 size bigger in gray, my favorite color.There was no extra charge and free shipping to my home. It was mid morning on a Saturday and it was busy with at least a dozen of customers in-line but yet Maryann was very calm, patient and focus to complete my transaction. Her professionalism, patience, and understanding are impressive. And her outstanding customer service is unbeatable. You're the Best Maryann! And thank you for your kindness.
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April 2023 by Sylvia Cortez
DSW has the cutest shoes for all occasions, all type of shoes, sandals, tennis shoes, platform, boots, you name it they have something for you
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February 2023 by S. Melissa Bertrand
This DSW store has the worst customer service I've experienced in a long time. I was told a particular shoe was in stock at their store and I asked where I could find it in the store; the first associate did not even make an attempt to help me. She just brushed me off and told me maybe I can order them. Once I went to the counter, the associate there said she was in training and could not help me. I get that but it still took someone else another 10 minutes to show up and see what I needed. He looked for the shoe and said maybe I can find them in the clearance section. When I made my way back, they were not in the clearance section but in another area completely away from the area he was referring to. I am not one to complain but they need to retrain their associates to at least pretend to care about helping the customers that come in to their store.
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February 2023 by Azul Herrera
Not to many heels. But it’s a nice store
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January 2023 by Chico's
Just letting y'all know, OOFOS are advertised as being sold in the store, but they are not. They are only sold online.
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January 2023 by Mark Villarreal
Good selection of shoes for men, women, & kids. Casual, dress, & active.
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August 2022 by Tara P.
I had no idea about this place. My son was needing some shoes and I found this store. Glad we gave it a try. I loved it here. Will for-sure be back.
