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November 2023 by Natalie Serna
Friendly and helpful staff and there is working gym equipment.It’s very dirty, the gym floor is coming apart, mirrors are dirty, trash and dirty floors in the locker room. I’m sure it was nice when it was newly opened but it’s sad to see that they are not keep up with the gym.The location on bandera always has a bunch of staff and there is always someone cleaning.
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November 2023 by Guillermo Roque
Pretty chill gym. Everyone is there to get a pump and leave. I’ve read that the only thing is the restrooms and I agree restrooms are not the best. I got some high hopes things will get better for the gym.
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September 2023 by Luis Esquivel
I’m giving this place a one star rating. The gym is always dirty, short on cleaning supplies, and management clearly doesn’t care about its customers. Also, the front staff usually has someone running late once a week to open early in the morning and everyone is waiting in the parking lot.
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September 2023 by Karim Elmoutawakil
I was offered to upgrade for kids club and I accepted the recommendation and since then 7 times kids club is closed and I end up going back home with my kid missing my workout. Equipments broken for months , 3 different occasions I come between 6 amand 6:30am and the gym still closed. I know things happen but don't be recommending things you can offer
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September 2023 by Jo P.
It may be a smaller size gym than the one on Bandera Rd, but the vibe and atmosphere is welcoming. They play music for everyone and will actually take requests from their customers just as long as there is no profanity. Just make a few upgrades on the equipment and add some more weight machines and it's perfect. I highly recommend Crunch Fitness Marbach.#SATexas
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August 2023 by Diego Jair Lopez
I’ve been a member since they opened, had multiple chances to switch to a different gyms but I kept dreaming management will fix the sauna one day, the place has potential, people at the desk is always helpful and polite but looks to me that they lost interest on this location since they opened the new ones. Keep the hard work otherwise y’all lose another member
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August 2023 by Michael Johnson
The sanitation here has really gone down, especially on Sundays. On the weekends all of the sanitary wipes and stations are empty. Nobody bothers to clean the machines and you have to go out of your way to do so. A lot of broken machines too. Just being honest.
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August 2023 by Riley L.
Only go to this place because it's 5 minutes away. The gym is dirty, it doesn't seem like they clean often. In the early mornings you can see it was not swept/vacuumed the night before. Multiple times they have run out completely of paper towels to wipe the machines so you have no way of cleaning the machines. I have come at 7am and people are waiting outside because they did not open on time due to staffing. According to someone waiting this has happened multiple times. Only 3 stars because overall this could be a nice gym if they get their staffing right and clean the place. They equipment is quality and it's never too crowded.
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August 2023 by Jennifer C.
I've been debating on posting this for MONTHS, but after visiting the Bandera location, I know this is necessary. While a majority of the staff are nice, this place is EXTREMELY dirty. The photo I've attached I've taken so many times and seen so many times when I'm there. Dirt and dust everywhere. The AC doesn't seem to fully work so if you head there any time after 3 during the week it smells absolutely vile because of everyone scrunched together in the heat. The paper towels and cleaning spray is consistently out and I have to walk across the gym just to find a spray bottle or paper towel (and I have seen many people skip the cleaning machine step when the cleaning products are not anywhere near them).The workout benches will be torn for weeks (if not months) and sweat from guests gathers in the foam so then the foam WREAKS and I can smell it when I'm on those machines. To make matters worse, I started getting a rash on a part of my (inner) arms that only clothes or machines touch. I went to a dermatologist after switching detergent time and time again and she told me it was from contact with something dirty. When I explained and showed her pictures of this gym, she agreed it was very likely because of this. Thank God the new Bandera location opened up because I will never be able to handle this Marbach location again!
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August 2023 by Nolan P.
Great gym that is not overly packed, even during the busy hours. They offer everything you need to help you reach your fitness goals.
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July 2023 by Ramón Concepcion
I want to be as clear as possible, I've been living for around 2 and a half years paying for 3 people and I haven't been going for only 2 years and you will think, but then why do you pay, this is where I say well, today I won't go tomorrow although this would be my business I will take my time to let MANY TRUTHS KNOW that even though many or hundreds of people know it is a matter of supporting, two months ago they debuted me from my account 39.11 apparently and allegedly for charges THAT WE DO NOT CARE ABOUT THE CONSUMERS OF THIS PLACE IN SPITE FROM THE ORRENDO SERVICE FOR A LONG time, I arrived at the place A YOUNG MAN NAMED ALEXANDER RECEIVES ME TO START THIS IS THE NUMBER 6-8 A new MANAGER that I see in the store I explained to him of various kinds that I never received the email that the charges would go up in the memberships although I want to cancel it within all this explanation he laughs in my face more than 2 times and honestly you can't ask for more from someone who has nothing to give, but if you enter my account and see that I am a client who is going For 3 years in the same gym, the normal thing would be to make an arrangement because at the end of the day the client HAS TO BE RETAINED, not push them out like Alexander did with his morbid smile and attitude, he did not move a finger so that not only me, anyone will look for the way to solve his words were the following this is a business yes, I know I also have company but for clients as far as possible we look for a way to RETAIN THEM AND BE HUMBLE, to cancel you have to pay 22 dollars more and other fees, IT IS SERIOUSLY? HE REPEATED AGAIN THIS IS A BUSINESS IT WAS HIS WORDS, THAT'S WHY THE ONLY THOSE WHO CAN FOOL ARE THE NEW ONES a gym that over the years is emptier due to the lousy service for 2 years and it was so easy for the new manager to lose another more....Good luck.
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July 2023 by Ana A.
It seems that this facility is under new management, I had my acct frozen due to some health issues by Doctor recommendation I felt the need to cancel my membership. I called a month ago to do so before my acct would unfreeze (August 1st) they told me I needed to go in person to cancel it. So I went in yesterday Friday to find this person (manager) who seemed bothered from across the check in desk so I could explain my situation, after doing so he told me I had to pay $14.xx to cancel, I asked him to explain bc my acct is frozen he said there's is a 30days notice, which they never explained when I called a month ago. Well he got even more annoyed bc I didn't seem to understand. I'm glad I'm not going there anymore they place looked empty and this person didn't even wanted to give me his name just rudely and with an attitude said IM THE MANAGER. The raised up the price too and for what the gym looks the same as when I used to go, dirty, half empty, music sucks, some equipment broken for weeks months even, bathrooms are disgusting and almost never have toiled paper. I'd be definitely be going to the other Crunch in Bandera, it's way bigger, really clean and the price is as it used to be $10.xx
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June 2023 by Ilya Borisov
I have been to many crunch fitnesses around the US. This one by far was the MOST FILTHY and neglected gym I’ve ever stepped foot in. The floors are disgusting, the bathroom floors, the shower floors, the gym floors.. there is equipment thats broken, just sitting there, no signs or anything. This place is a mess. I feel like there is absolutely no management and no one has cleaned the place or checked the equipment in years. Highly recommend you do not go here unless you have absolutely ZERO other options.
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April 2023 by John Donias
Vibe is awesome people are courteous and respectful
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April 2023 by kat b
This is by far the worst gym. The free weight section has been riddled with a lumpy A floor for forever now. There are signs that say "be careful"... how about you fix the problem?!My favorite part though, it feels like a sauna every single time I'm there. I've asked and they SAY the AC is on, clearly a lie. Guessing they can't afford to fix that either?The music is alright, however it is extremely loud. As someone who works out with ear buds, there is NO reason I should have to turn my volume almost all the way up to not hear the gyms music.Also super dirty, bathrooms are a mess 95% of the time.Go in there as you read this review and I guarantee it's humid and hot as hell.Get the AC fixed, hire a cleaning crew, turn the music down, and fix the lumpy floor.This place is the actual worst.
