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October 2023 by Camilo Abarca
I been here over a hr and still not getting no help this place needs another worker
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December 2022 by MIKE REGALADO
ONLY THE BEST SALEMAN !!! I was in the market for a phone and had been shopping all day and heard good reviews about joseph and his ability to see what his customers wants and needs are . He explained to me ..let this be your last stop on shopping for a phone ? so after a short time And fast process I was able to get my phone and finally be done .ASK FOR JOSEPH !!!
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September 2022 by Rosemarie Mauricio
i came in to port over from Verizon due to service issues i was having with them since their service has i guess degraded in my area and decided to give Cricket a try since they pretty much use AT&T towers but just charge like 35 dollars less for it and Jacquee was so helpful got my number ported over in less then half an hour of me walking in with no issues at all which was so great and less stressful major kudos to her!!! ????
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July 2022 by Florencia Mcleland
Ms. Jacquee is absolutely amazing!She helped me so much with my phone issuePerfect customer serviceI really appreciate her hard work and patience
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April 2022 by Kalei Regalado
ONLY THE BEST SALEMAN !!! I was in the market for a phone and had been shopping all day and heard good reviews about joseph and his ability to see what his customers wants and needs are . He explained to me ..let this be your last stop on shopping for a phone ? so after a short time And fast process I was able to get my phone and finally be done .ASK FOR JOSEPH !!!
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August 2021 by Jonathon Escobedo
Came in to get information on switching over and was met with a great rep who was very knowledgeable about the plans and the best rates for me. Really appreciate working with him and would definitely recommend going here for your cricket needs.
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August 2021 by James J
Best cricket location to go to ask for Joseph the manager he is definitely knowledgeable and Courteous, respectful ,professional and has offered me water that he pays from his own money. What a great manager and customer experience!
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August 2021 by Juanita Flores
Joseph the manager has been such a great help word can't describe it
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July 2021 by Valerie Reyes
Vanessa and Joseph gave great customer service. Nice, friendly, and knowledgeable. Thank you for your help.
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July 2021 by Johnny Escalante
Best Cricket store to go to.Joseph and Vanessa went out of their way to help us.Thank you.
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July 2021 by Tiffany Newton
I had the hardest time with a sim card issue and Margie h. On marbach location ,not only went out of her way to help me when I had been turned away multiple times from other stores she was patient and helpful .I've been a cricket customer for 7 years and I must say if it wasn't for her I was going to leave the company thank you Margie you deserve a raise for your great customer service and patience thank you !!!!
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April 2021 by Norma Lopez
Bad customer service! Called to get info regarding switching over frm METRO PCS on 4 lines. From the beginning of the conversation he was being rude and did not want to listen to what I had to say. Tried explaining to him my situation on what I was told previous on how much my monthly bill wld be and he kept telling me nothing made sense. So I asked him if he cld explain everything to me but became aggravated & changed his tone in voice. Asked him several times what he name was so I can speak to manager but kept ignoring me and never gave it to me! If he does not like his job then he shld not be wrking in customer service.
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October 2020 by John C
I decided to switch to Cricket on October 15, at 12:40pm. I've used Cricket in the past and never had any problems. They were a great company, low price, and descent enough data speeds. So, I didn't think anything of returning to them now. However, this time around, the data speeds were very slow at my home. I could hardly get anything done online and it was near impossible to get my computer to connect to the WIFI hotspot. I was disappointed, so I decided to switch again. Cricket has a 7 day return policy, so I didn't think it I'd have any trouble. I brought the phone back to the same location at about 12pm today, October 22. Correct me if I'm wrong, but a day is 24 hours. I should have until October 22, 12:40pm, right? Well, Cricket counts the full day I started service, even before I was actually with them. To me, that's just misleading and dishonest. I wish I had been able to switch away and return the phone before today, so there wouldn't be any question. It's sad because I went from simply a little dissatisfied with the speeds to completely against Cricket. I would have still recommended them to a friend and thought they were a great company. Now, I want nothing to do with them. That was a complete waste of nearly $100. By the way, they also have an activation fee of $25. I thought that was a little messed up. But, that's not the main issue I wanted to write this review for. I don't recommend Cricket Wireless.
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July 2020 by deja morris
I went into cricket because my phone wasn’t working and i had a great experience they fixed in 15 minutes, great service !
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December 2019 by Sky White
Miguel at the cricket store on marbach gave me the best customer service. He was patient kind and eager to help me.He's extremely professional not to mention respectful. He took the time to break down cost of the phone and explained the features. I appreciate the time he took with a smile and his voice and providing me with the utmost excellent customer service..
