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August 2024 by Cory “Larry Bird” Sievers
A woman by the name of Jennifer made my experience of purchasing a new phone a very trusting experience. Jennifer was kind, sweet, understanding & very helpful and all aspects as well as with all my questions. From the moment I walked in the door she had a smile on her face till the moment I left. I could tell she was not just a great employee but a very trustworthy individual as well. She deserves recognition for her hard work and dedication. Any company should be proud to have her.
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March 2023 by Jimmy Mooneyham
Thank you for the help
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November 2022 by jo davila
Today Monday 10/10 @5-530ish ... Danny Espinoza is on the business certificate. The male clerk refused to give their name. Rude. Went to get new phone, due for an upgrade. Came to this store, they had it in stock. Phone displays $89.99+$25 activation with upgrade. The clerk was trying to sell the phone for $140.00 for phone alone. When questioned the clerk stated it was for new lines. I informed the clerk that the phones shows for upgrade too. Clerk said he didn't know, that was what it rang up for. I asked what kind of upgrade was the display referencing. He said he didn't know. Other stores are owned by different people and he didn't know what they sold their phones for. I told him to nevermind we would go somewhere else. As I was walking out the door he said "Well you should have told me this before I opened the box.". "I told you the price." There was another customer looking for an Iphone that they didn't have. He said "You should have told me that earlier and we wouldn't have to be standing around.'. Refused to give his name or number to make a complaint... So there you go... Danny Espinoza I hope you take care of the problem.
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August 2021 by Irene Gideon
Great service and phones
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March 2021 by Irene Garza
Great service and phones
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October 2020 by FM Sí
Nadia was very patient and was ultimately able to resolve my issue. Saved me time and a headache. Thanks again
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March 2020 by Jennifer Garcia
Switching from apple to android i thought was going to be a pain but Nadia and Barbara made my experience the best.
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January 2020 by Bonnie Bjork-Hiland
We've been with a few wireless companies and always seems the price goes up. So, on a referral we should try them. We did got 2 new phones nothing real fancy. So far we are happy with them. Our bill is the same every month no surprises.
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January 2020 by Jesse Alderete
Great Customer Service! Ask for Jesus
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November 2019 by Frances Camargo
Nadia was very patient and was ultimately able to resolve my issue. Saved me time and a headache. Thanks again
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October 2019 by Amie Viars
Horrible cell reception
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August 2019 by Alisha Manson (Chasing the Green Heart)
It only took 15 minutes to choose a phone, have our questions, get the new phone set up and paid for. Matthew was great!
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May 2019 by Jeanette Hernandez
The gentleman who was working when I went had great customer service and was very helpful in setting everything up for my daughter.
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January 2019 by Erika G.
Gustavo exceeded my expectations! I came in to the store unsure of the quality of service I was going to receive because you never know with Cricket. I had a unique problem, just a few days prior I ported out to AT&T under the impression I would have better service since they are the parent company for Cricket. Boy was I wrong, once I got home I had No Service! I tried all the tricks I could find on Google and YouTube but nothing worked. I was forced to switch back to Cricket. Upon walking into the store, Gustavo and his colleague greeted me with a warm welcome. First star earned. :) I explained my situation and Guatavo enthusiastically thanked us for coming back to Cricket! Second star earned. During the port-in process, the system was not allowing the account to be setup as it was still showing as an "active" phone with Cricket service. Gustavo asked some clarifying questions which is expected but could not figure out why. He sent a text to his manager and other "knowledgeable" employees of the store and they gave him a variety of answers. Not satisfied with any of them, he reached out directly to Cricket support. This is where my expectations were exceeded! He easily could have taken the easy way out of a difficult situation based on the information he was given but he was on a mission to help us. After some time of chatting with Cricket technical support he was able to get the issue resolved! Gustavo was extremely helpful in getting me back on with Cricket and he was a delight to work with. My 5 star rating is not for the store, but for Gustavo.
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October 2018 by Kristin B.
On September 29th I walked into Cricket to upgrade my phone as a current cricket customer. The female manager at the store convinced me to buy a screen protector- which I did. I PAID for the product. I waited for what seemed like more than 15 minutes for her to put the screen protector on (she went to the back room and kept getting multiple boxes). Ultimately, she informed me that none of the boxes had screen protectors in them and alluded to a bad batch or maybe they had been stolen. She said that she would order some more and that they would be in in 3 days in which she would give me a call. She gave me her business card and took my information down. Fast forward to a week later and she still had not given me a call. I did not want to leave my phone unprotected, and figured that the screen protectors had not come in so I purchased one on my own and went to the Cricket store. It had now been a week. The sales person there acknowledged understanding that I had not received the product. He said he could give me one. At this point- I didn't need one... I already purchased one elsewhere since Cricket failed to communicate with me. I called Cricket Customer Service who then proceeded to tell me to go back into the store. The Customer Service representative explained to the sales person that the policy of "no accessory returns" didn't apply to me situation since I NEVER RECEIVED THE PRODUCT and that I should be issued a return. Customer Service then did a three way call with a new manager (apparently the female manager had been terminated) by the name of Jose. I explained the situation as did Customer Service. I also explained that I was still within the 7 day window of returning my phone, so I was considering just returning my phone and leaving Cricket's Service- hence Cricket would be out $250 instead of the ZERO DOLLARS they would be out if they refunded me for the PRODUCT I NEVER RECEIVED. The screen protector was only $20... not a difficult decision for competent employees. Jose acknowledged that I never received the product but that he had to work through logistics of getting the money back. The sales associate said the same thing. I gave them time to solve the problem, and Jose (manager) called me around 1PM saying he was working on it. Later the sales associate called me to say he was working on "how" to get me my money back as well and that Jose (manager) would call me on Monday afternoon. It sounded like things were coming together. Monday afternoon comes around and I did not receive a call. So I call on Tuesday and was told the manager was not in but the Sales Associate (same one I talked to previously) would tell him I called. He expressed clear surprise that the manager had not talked to me. Tuesday came and went and I did not receive a call. So I call on Wednesday- the associate (a new one) said the manager was not in but that he would tell him I called. I had to say "you didn't get my name"- as he had no idea who I was. Clearly poor customer service- I was not going to get a call back if my name wasn't taken. The day went on and I still had no received a call, so I called again. This time- a different manager- Gustavo I believe. He informed me that he would not be issuing me a refund for the PRODUCT I NEVER RECEIVED and there was nothing else he could do. He also mentioned that the previous manager (the female I originally dealt with) had been terminated for this very reason and said "she was doing a lot of shady stuff". He said "I don't even know where she got that barcode from". So now I'm being told that her transaction with me is one of the reasons she was fired... but the store won't make it right? They admitted fault but won't refund $20 for product they never gave me? Ultimately the sales associate and manager said there was nothing they could do... but admitted to it being a shitty situation. Bottom line- Cricket is responsible for employing unethical e
